Elite Spin | £5000 + 500 FS Reviews 

In my case, so the deposit didn't show, I opened support chat, explained it, got moved to another team, explained it again, and then the second person asked me for the transaction reference I had already sent twice. Why?

The bingo rooms are good fun and easy enough to follow. The slots side is where it starts breaking down, since half the tiles I tap say the game is unavailable and give no reason why.

Queried why my documents had been declined before a withdrawal and the response stated please upload a valid document, which is what I thought I had done. Nothing on what was wrong with it

In my case, nine minute wait, and then the representative wanted my email, my date of birth and four digits off the card before I could even ask about the £48 deposit that had gone missing on me!

In my case, the second representative had clearly not read the first conversation, since she asked me to explain the missing £40 deposit from the beginning after I had already sent screenshots

Claimed a reload promotion on the bus with barely any signal, the screen half loaded, and the bonus arrived at £15 instead of £30 since the deposit registered before the code did. No way to fix it after.

In my case, raised case 51190 from the app about a deposit that left my card and never arrived in the balance. The app displays it as awaiting your response, and there is nothing in it from them for me to reply to

Checked the withdrawal screen on my break again, day 5, same pending line. Deposits took 4 seconds each. The entire thing is built to be quick in one direction and slow in the other.

The verification email lands in spam every single time, which they know since 2 agents have said as much. And nothing on the account screen tells you a file has been requested.

Sent the passport screen, received a REJECTED email with no reason on it, sent the identical file 2 days afterwards and it passed. Same photo, the same account, and the withdrawal lost 2 days.

Registration was quick enough, no complaints there, but the £85 withdrawal request has sat awaiting processing since thursday and the records screen just states processing with no date next to it

Session dropped. Logged back in. Session dropped.
Logged back in.
Three times inside an hour on the tuesday and twice on the wednesday.
Customer support wanted to know whether I was using a public network.
Wired connection, same room, same router

Stake settings reset. Autoplay count resets. Sound resets.

Every single time you close a game, on the app and in the browser.

Wanted to know whether it could be saved and was told it is by design, which isn't an answer to why

The phone side is where I live and it is HALF a product. Deposits, slots and promos all work.
Files, limits, spend records and withdrawal request tracking all push you to a browser, and 2 of them log you out of the app to get there.

The wagering tracker on the account screen and the one inside the bonus panel disagreed by around £30 for two days, and neither of them matched what the conditions stated actually counted

The withdrawal request conditions in the FAQ say 3 days and the ones in the account area say 5, and no one flags the difference. I only spotted it with both tabs open while the tea cooked.

A deposit cap that renews on a rolling 7 days rather than a fixed week isn't the same thing at all, and the screen calls both weekly without distinguishing. Mine renewed 3 days earlier than I had counted.

In my case, six months and I have worked out what this place is. The games are fine, the deposits are instant, and everything else is a queue. 4 Withdrawal requests averaging 6 days against an advertised 24 hours, plus a voided bonus.

The deposit landed in seconds, to be fair. The £75 coming back out has taken six days and two chase emails, and no one has actually clarified to me what the hold is even for.

From my experience, the login takes two goes most evenings

First attempt gives an error with no text in it, second attempt works and the game lobby loads

No one at their end thinks that is worth a look