Gameforge Reviews 38

On 17.08.2025, I purchased Dragon Coins for Metin2. However, the payment only appeared in my mobile banking app on 20.08.2025. On that day, I thought I hadn’t made any purchases with my card, so I reported it to Gameforge and also filed a dispute with my bank. My bank then marked the transaction as fraud.

Later, I found out that since it was an international purchase, the delay was due to an authorization hold, and in fact, the transaction was legitimate and mine.

Because of this misunderstanding, Gameforge blocked all my accounts. I already submitted a support ticket, but I only receive the same automated responses with no real solution.

I have been a loyal player and supporter of this game for years. All I want is to get my accounts back, but instead I feel punished for an honest mistake. This is extremely frustrating and unfair to paying customers.

I kindly ask Gameforge to review my case properly and reopen my accounts.

I just dont have enough word to express how much i hate them

They practice corruption on a game. It Just sucks!

1) The phone support redirect you in all 3 options when you call the support phone number.

2) I have had an experience with dual account abuse by some of the Top 1 alliance players.
The only thing they did was a warning.

3) Also a fleet crash from this duo account to boost other people are against the rules. Again 1 warning only.

4) They are not friendly as Apple, Google or bigger tech companies..

Due to the result from the Ogame support i wanted to withdraw/cancel my recently bought Dark Matter.
Compared to EU law I dont have a right to that because it is a digital product.

Other bigger companies to maintain happy customers.

5) Long respond time from Ogame support in general.
They dont do anything except you pay ton's of money.

I played once with 1 guy who... payed a lot money. On a new started server he did what he wanted each day. 1 day instant 1 million points in the early stage of a game.

He get excelent fast support??

What is this?

Gameforge support and gameforge games are NOT RECOMMENDED !

Sum up:

I have never experienced such arrogance by a support team!

Awful company. They don't take their work seriously