Jimdo Reviews 

In an extreme situation, he reacted professionally.

I've been a Jimdo Pro customer for a few years, and my website has been hosted without problems.
However, for the past 2 weeks my site has been unavailable due to a technical error, and despite a number of attempts I've been unable to get any technical support.
Initial requests for support are routed via a chatbot which provides generic information that's been of no use in resolving the problem.
I've tried contacting two support email addresses, but from both of those I've received only auto-acknowledgement replies.
This is now a serious problem for me. Every day that my website is unavailable, I'm losing business revenue. I can't allow that to continue, so I'll have to look at hosting the content elsewhere, which will cost me time and money.
That's a frustrating and disappointing outcome, but unfortunately the lack of support from Jimdo has left me with no other choice.
UPDATE: the Jimdo team contacted me very quickly after I'd posted this review, and they helped me to resolve the problem. They were knowledgeable and good to deal with. It's just a shame that it was so difficult to get a response by the usual means.

Dear JIMDO team,

I have subscribed to your service for two years, and my invoice is Invoice No. INVD-11541585. However, my dashboard shows that I am on a free plan, and in several other places, I am prompted to upgrade. This is an error, as I have subscribed to and paid for the service.

Additionally, because I continued to see the free plan after having subscribed, I re-subscribed, which means I now have two subscriptions for the same service.

Could you please advise me on how to resolve this issue?

I also need guidance on how to publish my website, as it displays an error message when I try to access it via the domain.

Thank you very much for your assistance.

Best regards,

Susana

Jimdo Dolphin has a fundamental SEO limitation that potential users need to understand before committing.

Any page you hide from the main navigation menu automatically receives a noindex meta robots tag, making it impossible for Google to index it. There's no option for site owners to override this or selectively allow indexing for hidden pages. Jimdo support confirmed this is "intended behavior" with no known plans to change it.
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In practice, you must choose between a clean navigation menu or Google-indexable pages, you cannot have both. For any site aiming to grow with dedicated landing pages, portfolio items, case studies, or long-tail SEO content, this is a dealbreaker. These pages need to be accessible via internal links (not cluttering the main menu) while remaining visible in search results, Dolphin simply doesn't support this standard web practice.
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This issue becomes even more frustrating when you look at their pricing. Jimdo sells "Grow" (€18/month, 50 pages) and "Unlimited" (€45/month, unlimited pages) plans, yet the UX forces you to limit yourself to 6-8 menu items max. Everything else, hidden to preserve UX, becomes SEO-dead weight. You're paying for page limits that, in professional use, you can't actually leverage.
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After escalating on LinkedIn, the support team acknowledged the severity of this issue and escalated it to the product team. As a web agency building sites for clients, we've hit this wall directly. If unresolved, we'll need to evaluate workarounds like hosting blogs on separate indexable platforms or fully migrating to a different editor, which would force us to reevaluate our client service offerings.
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While Jimdo has other areas for improvement, this hidden-page limitation is by far the most critical, it's a platform-killer for anything beyond tiny microsites. I'll happily change this from 1-star to 5-stars if they implement index/noindex control independent of navigation visibility.

Until then, serious projects prioritizing SEO and scalability should look elsewhere.

Great for creating your website if you aren't an expert. Fantastic!
Not so good for multilanguages, your menus will be classify by language not but the page layout or design.
Works well with Google and Microsoft emails, but if you are trying to use a more secure emais such as Tuta Mail. It doesn't support TXT or SPF records only MX Records. Which means you have to transfer your domain to another site and work around that.
Support used to be ok. I raised my concerns about the languages menu in the home for new updates within a year, nothing has change since. Nowdays it is a chatbox and ai help support. Not good enough. It supports online shop for product but not for services. It doesn't have photo album features which is important for my business. I expected things to change after my feedback, but unfortunately not much of these has changed.

Hendrik was fantastic! Thanks for your help!

I have cancelled the subscription after trying for half an hour to contact support with the stupid chatbot, I had enough of it. I had a PAID subscription but the chatbot kept saying no support of free subscription. So I cancelled. No time for that nonsense.

Since September 2025, our site has been blocked by Jimdo due to accounting errors. We paid twice, and Jimdo demonstrably transferred the money back immediately both times. At the same time, Jimdo handed the matter over to a debt collection agency, which resulted in additional collection costs! No problem-solving communication was possible. On 4 December 2025, I paid the entire bill to the debt collection agency again, including the collection fees. Finally, the money was no longer transferred back! I have a confirmation of receipt of payment from the debt collection agency! I then contacted Jimdo Support several times by email! Their response: I should be patient, someone will get back to me! I also tried via Instagram Messenger! On 5 January 2025, I finally received the redeeming email: "Your site has been activated!"

Today is 6 January: the site is still blocked! Now I check my emails. There's an email from Jimdo! I should rate Jimdo on Trustpilot! I am doing so here!

My conclusion: stay away from Jimdo! You cannot put your business in their hands! They have no control over their business, from accounting to support! I have never experienced anything so damaging to business!

We don't need to hide! It's the website klaus-ohlmann-adventures.com.

The website of the best sailing and electric flight pilot Klaus Ohlmann. Now in spring, several world record flights are coming up with our new electric aircraft, and I am completely hindered in my press work and sponsor communication thanks to the Jimdo team! They've let us down!

Conclusion: We will warn our fans worldwide about this incompetent internet service provider. We will hand the matter over to our solicitor and sue Jimdo for damage to our business.

Site which I could understand and make myself. Worked for me
Technical support sometimes a bit slow.

Out request never resolved

bad support

Having a great time setting up my new “FREE” website!!

Support is slow and artificial. Rather disappointing.

I don't speak your language.
I had a great program for my site being free. Unfortunately I didn't get a satisfactory response from the support team but I solved it, it was a small mistake of mine.
thank you for all. Have a good job

Very cheap at the begining, then prices rise up and up. 140€ per year for a simple web site. And you to pay in advance if not they persue you.

Construction de site internet intuitive et facile. Un choix de présentation important pour personnaliser le site.

Excellent communication. Not expensive. Good site.

bad service, no beautiful design

I have been a long-term customer who has renewed my contract with your company for many consecutive years. In the past, your response time was fast and your support team was able to solve problems efficiently and professionally. However, this year the quality of your service has dropped significantly. Getting assistance has become extremely difficult, and in the end, I received no real solution at all.

What is even more disappointing is that the issue I am facing now is exactly the same problem that your team was able to resolve in previous years. Yet this time, I was told that it cannot be done. This is unacceptable and has caused me great frustration and disappointment. Frankly, I deeply regret my decision to renew my website contract with your company.