Our first time dealing with DCTUK and it could not have gone better. Chole Taylor was absolutely excellent, we received samples, made our decision and placed an order. Chole checked stock availa... See more
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See what reviewers are saying
The tiles themselves are great — I have absolutely no complaints about the quality of the product. If you're not on a tight schedule and want a quality product, go for it. However, if you're... See more
Very helpful sales support - patient and knowledgeable re product. Order arrived promptly, but more than we ordered were sent. When we called report error and to arrange to return the additional ones... See more
Top marks for service! We ordered four colourways of carpet tiles initially, then placed an order for 60 Heuga 727 carpet tiles in Linen shade together with 60 Interface Interlay carpet tiles... See more
Company details
About DCTUK
Information provided by various external sources
Here at DCTUK, we pride ourselves on providing quality service to match the quality of our products. We know how important it is to get things right, which is why we offer free carpet tile samples across all of our carpet tiles to provide you with the true nature of the products before you commit to purchase. Something that we understand the importance of.
We know that quality matters, so we don’t deal in seconds as they can be of varying quality, and come with little or no guarantee, and as such this is something we have never felt comfortable offering to our customers. Instead, we use our exceptional relationships with manufacturers to ensure that we can get exclusive prices to pass on to our customers. This means we are able to offer exclusive prices, aswell as have special offers available on certain ranges of carpet tiles.
We aim to add a personal touch to your choice of carpet tile, so whatever the project, please feel free to contact us and we’ll be more than happy to talk through your requirements.
We know that quality matters, so we don’t deal in seconds as they can be of varying quality, and come with little or no guarantee, and as such this is something we have never felt comfortable offering to our customers. Instead, we use our exceptional relationships with manufacturers to ensure that we can get exclusive prices to pass on to our customers. This means we are able to offer exclusive prices, aswell as have special offers available on certain ranges of carpet tiles.
We aim to add a personal touch to your choice of carpet tile, so whatever the project, please feel free to contact us and we’ll be more than happy to talk through your requirements.
Contact info
21 Brookfield Business Park, Muir Road, L9 7AR, Liverpool, United Kingdom
- 0345 222 1544
- sales@dctukgroup.com
- dctuk.com
4.0
Great
846 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Really good customer service
Really good customer service! Quick, response with information on their products. Fast delivery service! Highly recommended!
7 April 2021
Unprompted review
CONFIDENCE
Briefly, the presence of the Trustpilot stars on a site gives me the confidence to know that the site is verified and genuine. Previously it was my own responsibility and still is, to assess a site's reliability but Trustpilot makes things easier!
7 April 2021
Unprompted review
Easy purchasing
Easy purchasing, excellent website with loads of top tips. Fast delivery and a great product. Highly recommended!
7 April 2021
Unprompted review
Quality products delivered quickly 👍🏻
7 April 2021
Unprompted review
A great website for reviewing and…
A great website for reviewing and deciding on quality/design with very reasonable prices quoted. DCTUK then arranged for a speedy delivery. Wonderful service and really happy with the quality of the carpet tiles chosen. A big thank you.
7 April 2021
Unprompted review
The carpets/tiles are amazing and last…
The carpets/tiles are amazing and last along time I would recommend them to anyone cheap and amazing. Easy to talk to very help fall all round best to have
7 April 2021
Unprompted review
Easy to use web site
Easy to use web site, where there more than enough colour and style to choose. The tile / price calculator is brilliant.
Delivery was quick, quality was a lot better than then you get from the diy stores.
But icing on the cake was reading the instructions on the can of spray adhesive (you have got to buy one to find out what it says)
7 April 2021
Unprompted review
Excellent quality (product and service)…
Excellent quality (product and service) and great value for money. Well recommended.
7 April 2021
Unprompted review
We had a LVT floor fitted in August…
We had a LVT floor fitted in August 2020. The workers did an amazing job especially as it was the hottest day of the year. The floor looks great and the quality of workmanship is excellent.
7 April 2021
Unprompted review
Couldn’t ask for more
Delivery within a couple of days and a great product, can’t ask for more
7 April 2021
Unprompted review
We bought carpet tiles
We bought carpet tiles, the customer care team on the end of the phone were polite, friendly and knowlegable, they were delivered promptly, within a week of ordering.
The carpet tiles are good quality at a very reasonable price, needless to say we are very pleased with our purchase, we will use again.
7 April 2021
Unprompted review
Great tiles.
I was impressed with choice of color and tiles order was delivered when I was told.I laid them my self with no trouble at 74 if I can any one can they have been down a while still look good easy to clean.
7 April 2021
Unprompted review
Reply from DCTUK
Hi Vicki, thanks so much for your review it means a lot! Great to see you have fitted them yourself too! Please could you give me an email georgia@dctuk.com so I can share some exciting news with you.
Thanks
Really pleased with this company
Really pleased with this company, assisted me in everyway possible when I had to change order. Delivery was prompt too. Would use again.
7 April 2021
Unprompted review
Fantastic range of products amazing…
Fantastic range of products amazing customer service would highly recommend
7 April 2021
Unprompted review
Our order arrived promptly and in great…
Our order arrived promptly and in great condition. The floor tiles were easy to put down and they look amazing. I would easily recommend DCTUK for carpet tiles.
7 April 2021
Unprompted review
Great tiles, great price, great delivery.
Ordered 3 boxes of carpet tiles to replace the old worn ones in the mancave (aka Garage). Great product, great price and VERY fast delivery. Thanks DCTUK.
7 April 2021
Unprompted review
Bunch of cowboys - AVOID
Took a cold call from them after not buying on the website, stupidly bought something that wasnt suitable. Would not refund or exchange despite this being advertised and quoted some obscure terms and condition on why I couldnt. Lots of shifting
Blame to different departments. Waiting for a manager call back for over a week. Spent over a £100 for something that is useless. DO NOT BUY FROM THESE COWBOYS
13 March 2021
Unprompted review
Reply from DCTUK
Hi Dan, as you ordered a specific cut length of vinyl we are unable to exchange these because they are made to order. With other websites they don't offer the service to cut a length of a roll for small projects, but we do because we know how useful this is for customers. Most other websites only offer full rolls. But this does mean we can't accept returns as it is unlikely someone else would need the exact sample product and exact same length that you required. This is made clear in our terms and conditions. Our numerous positive reviews show that with the vast majority of products we are happy to exchange products for something else if unopened and returned in brand new condition.
Regards, Jon.
Efficient service
Ordered free samples which arrived the very next day with a courtesy call to let me they were on their way. Ordered carpet tiles late Friday afternoon and they arrived first thing Saturday, can't grumble with that.
24 February 2021
Unprompted review
Ordered some cosy toes carpet tiles…
Ordered some cosy toes carpet tiles good quality got them the next day, would use again.
21 January 2021
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