DBS-Check-Online  

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See what reviewers are saying

Rated 1 out of 5 stars

Just use the government website - it only costs £21.50 - no subscription. Some employers will not use the certificate these people provide, you can not provide a code to the employer for an independen... See more

Rated 1 out of 5 stars

False information,misleading price charging £89 after only seeing £23, refused to give me full refund within 20mins of using the site, managed get £39 refund only. Now they're refusing to change add... See more

Company replied

Rated 1 out of 5 stars

the staggering incompetence!!! i waited for an enhanced DBS for 8 months, the nursing job i was offered expired, and when i finally got the certificate and applied for the update service, it was alrea... See more

Rated 1 out of 5 stars

deserve slaps not stars. I thought I wont find worse service than talk talk but I was wrong. DBS customer service are below any acceptable levels, highly ignorant individuals, arrogant and disrespect... See more

Company details

  1. e-Commerce Service
  2. also in
  3. Legal Services

Written by the company

DBS Check Online (dbs-check-online.org.uk) is an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. With DBS checks typically completed in under 48 hours, DBS Check Online is renowned for being Rapid, Trusted and Secure.


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All reviews

(149)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY
I paid for and requested a DBS check from this company. After being told I didn't need to have a DBS check done they then refused to refund me. In addition to that they never even sent me the DBS certificate. Fake and phoney company

6 June 2021
Unprompted review
Rated 1 out of 5 stars

SCAM. Stay away from these crooks!

This is a scam designed to mislead people out of money.

The way they sell online actually breaks the law - a law designed to protect consumers.
These crooks refuse to acknowledge or accept this.

They do not display the total price to be charged to your credit card at any stage in their booking process - attempting to mislead consumers into thinking they’re about to pay £23 (the normal government DBS fee) but then slapping on an extra £66 ‘service charge’ in the small print. This is a flagrant breach of online selling laws.

They also take out Google Ads posing as a government organisation to lure people in to their money-spinning racket. Disgraceful.

This practice is rife with other scammers in other industries - BBC News wrote a piece on this today: “Why can’t Google get a grip on rip-off ads?” published 03/05/21.

These are bad people making a living out of scamming vulnerable customers. It’s really disgusting and they should be ashamed of themselves.

Please stay away at all costs.

If you need a DBS go to the official government website (gov.uk)

I fell for it and feel so stupid now. Please don’t fall in the same trap!

3 May 2021
Unprompted review
Rated 1 out of 5 stars

This is a scam site

This is a scam site - please please don't use them. They get you to upload identity documents and pay, then claim they've 'reviewed' and that they can now process payment, so you need to approve a second payment. They actually just scam you out of x2 payments of £84 because the phone numbers and emails go unanswered, and you never actually receive a DBS certificate

29 April 2021
Unprompted review
DBS-Check-Online  logo

Reply from DBS-Check-Online

Good morning Jodie,
I am sorry to read your dissatisfaction. However, You must have confused us with some other websites providers since we don't deliver any DBS services amounting to £84. Moreover, you do not appear on our records.
You must have confused us with other websites providers.
Could you please reply to our Trustpilot request?
Thank you
DBS-Check-Online

Rated 1 out of 5 stars

Absolute charlatans, AVOID AT ALL COSTS

Absolute charlatans, do NOT use this company, the fee mentioned at the end of the application process was £23, my husband was looking at bank online the next day and I was horrified they had taken £89! Hadvi known it was this much I never would have used them. Trying to get a refund but they are ignoring my emails. They proceeded to send me the certificate via email when I told them to stop the process and refund me. I'm not letting them get away with it and will try reporting them to Trading Standards

23 March 2021
Unprompted review
Rated 1 out of 5 stars

Paid for the service expecting to pay…

Paid for the service expecting to pay £23 +£10 for fast track then got charged £99.
Only found the small print later after seeing my pending bank outgoing for another £66. No contact from email. So angry and broke right now!!!!

11 March 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a basic DBS check and quoted…

Ordered a basic DBS check and quoted £23.00 , checked my bank and they took out£89.00 . What a bunch of robbers . Going through my credit card company to get the refund as they don’t answer emails. Avoid at all costs

4 March 2021
Unprompted review
Rated 3 out of 5 stars

Expensive 3rd party DBS checking service

Beware: ads for third party DBS checking services appear at the top of search engines such as Google. I was trying to find the official Government website to apply for a DBS check which should cost £23. I got caught out using this 3rd party which cost over £80. No complaints about the service which was quick and efficient, just a lot more than I'd expected to pay!

2 March 2021

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