Db Reviews 108

I've had my backpack for 5 years now and used it for school and now my work. Simple low load of a laptop, notebook and waterbottle. Up until now it's held up decently, with a few things becoming loose since buying it, but nothing major. Until today, I'm on the train and I'm noticing more or less all of the faux leather is cracking up and peeling off... It's a big blow as it's now looking like shit.

What a worthless company: NEVER BUYING from them again. They sent me 2 bags that broke during warranty, but reported 1 month after, and are unwilling to offer a return or repair.

Specifically, the 90L Hugger Roller (handle broke, manufacture defect) & the 21L (zipper broke)

DO NOT BUY FROM THIS BRAND! AVOID IT

I’ve owned the DB Journey Medium Blackout Pro check-in suitcase for about 8 months and it’s pound for pound, the worst purchase I’ve ever made.

For context, I fly short haul roughly once a month, so this suitcase has done about 8 return trips. That’s hardly extreme use, yet it’s already fell apart. One corner smashed in with the internal plastic snapped, and on another trip it came off the carousel with a huge crack on the opposite corner, about 10cm long and big enough that I could literally see my clothes through it.

The wheels have now started to squeak and don’t roll smoothly, and the “Blackout” finish is completely battered with scratches and chips all over. It looks less like premium luggage and more like it’s been through a demolition derby.

I’ve actually had to throw it away because it’s beyond saving. This simply isn’t fit for purpose if you travel regularly. It’s not good enough for DB to brush this off as “airline handling” , airlines handle everyone’s luggage, and I’ve had cases costing a third of the price last years, not months.

In fairness, it is a lovely looking suitcase… provided you never travel with it. Honestly, it’s perfect if your main hobby is admiring luggage at home and you’d hate for it to experience something stressful like, you know, an airport.

Very poor costumer service. I got gifted backcountry backpack 25l for Christmas its hardly been used and after my first trip its started coming loose at the seems i repaired 2 of them quickly afraid it would get more damaged. It did anyway it came loose on all the seems on both sides. So 3 seems on the left side of the straps and 3 seems on the right. When contacting db they said external objects had created the seems coming loose… which is a ridicules claim. As it was a gift i dont have the receipt, but my friend was abel to find the date of purchase from bank transcripts. They still dont except it as they want the original purches proof.

Brand new ski roller bag with a big tear next to the skis. Lasted one trip. The material at the top isn't the same thicker material at the base. Does not mix well with sharpened edges packed as per instructions (not overfilled either) and not covered by warranty. Great design guys, waste of money. Warranty doesn't cover transport. Well were else am I going to be using it?! Fix your unsuitable bags and continue the thicker tarp material to protect the bags from edges.

Spent 30 minutes trying to add my thougts/register for extended warranty. Giving up, never tried bag which is replacing samsonite which did not survive 2 vacations/flights, Inittialy looks good but no compression straps inside... and how hard can it be to register a purshase?

I have spent thousands with this company. I have 4 of their suitcases, 2 XL luggage bags and two backpacks and even given that, the support I received when I contacted them recently was simply poor. It is quite clear they do not care about their clients at all. I really would recommend shopping elsewhere, I have never had the issues I have had with DB bags with another brand (the zips ALWAYS break). I have now moved to Tumi and so far their support is excellent and the products are a whole different level. DB charges similar and the quality is similar to samsonite - not quite as well crafted in all honesty. Avoid this luggage.

We bought the Hugger backpack last year from a retail store in Amsterdam, after almost one year of use, the zippers were broken. I contacted with the main company, Db journey, just to mention that and ask if I had a warranty. They answered me right back and guide me with all the steps to claim my warranty. Long story short now I have already received a brand new backpack, so I have to share my wonderful experience with the brand and the client service. Thank you guys 🙏🏼 much appreciated your guidance and help. Keep doing great work!

Bad Quality. I was happy at the beginning. Than den zipper broke after two years. I can’t close it anymore. I tried to reach out to the db and i did not get any answer. Cant recommand.

Broken zipper and no chance to get it repaired by DB Journey - eventhough It is clearly a production mistake,
This is not what you would expect from an expensive ‘quality’ brand.

I wish I had read all the bad reviews and comments from people with similar experiences before buying.

The ‘life time guarantee’ and the return/repair policy is nothing but a marketing stunt.

I cannot recommend to buy their products.

/Steffen

Perfect customer service

wish I read the reviews before shopping, purchased a suitcase where the handle broke on the first trip. a month later and a couple of emails to support and no reply. Suitcase looks nice but would say there are similar brands doing a good job for the same price

I got a DB Journey backpack, the Ramverk 21L in Sand Grey. First of all I love the design. I have been using the backpack since the beginning of 2025 and I got some unusual wear.
I contacted the warranty department on Friday, got a reply on Tuesday, in which I got a code for a replacement, which I received on Thursday.

"Shit happens to the best of us."

Got a Snow Roller 70L for a gift. Pretty expensive but liked the design and seemed to be high quality.

Couldn't be more wrong--after one flight with skis the bag tore about an inch through the polyester side. Have gone back and forth with customer service and they do nothing but blame the airline for "mishandling" the bag (the bag has no other visible damage).

The way the bag is designed you pack the ski edges right up against the sidewall of the bag.

Unbelievably bad support for such an expensive bag. Bag can't hold up to a single flight before ripping.

Bought backpack 4 years ago as "black member" and supposed to have lifetime warranty. And guess what, after 4 years they respond that warranty is limited for 2 years from date of purchase. Issue was broken zipper. Another slogan to sell more and take no responsibility for poor quality zippers. Premium prices, good design, medium quality, rubbish customer service.

The company wouldnt let me update my shipping address. Terrible customer service.

This company is bad. The bags fall apart and customer service doesn’t care. Their answer to fixing defective products is to offer you 20 percent off a new bag. And when you try to let others know how bad this company and its customer service are they try to block you on social media so others don’t find out! Avoid this company at all costs, save your money. Buy elsewhere!

Bags tear at stiching seams and shape of bag also falls apart. When you tell others about these products they block your freedom of speech and delete reviews!

Placed the order on a Ramverk Large a week ago, and it seems that they have not even bothered to even start the shipment, as no further information has been given. Have tried to get in contact, but have not gotten any response. Really disappointed as I own multiple bags from them already.

Customer service experience is very sub par. All by email w an auto response. Needed help many times. Everything was delayed except the charge to my account and delivery to a wrong address( my fault but immediately tried to correct it). Never corrected, dropped by fed ex w no signature required in my lobby and waited days for a return label that was correct. The first one they sent was incorrect. Now i have to deal with usps pick up as that is my paid option. Now i need to wait again for a pick up with correct label. Impossible!

I got my first DB in 2016 and was happy with the bag, but during the last few years the most recent ones have lacked in quality. I do expect a premium bag for this price to hold up better than they have.

Bot my "The Artlist" and "Ramverk Pro" has had some major quality issues.
It´s not a good bang for the buck in my opinion and it's too bad that the costumer support doesn't seem to be interested either.... Such a shame.
Will most likely look somewhere else next time it is time to get a new bag.