Daymans DIY Reviews 

197
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the incredibly fast delivery service, with many household and garden goods arriving on the exact same day they are ordered. People frequently mention that the local staff are exceptionally friendly, polite, and always willing to go out of their way to help customers. Some reviewers were not happy with delivery communications, noting that they could not track their parcels online or receive advance messages before drivers arrived at their homes. Buyers explained that having more precise shipping updates and notifications would make planning around the daily arrival times much easier.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and very helpful... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast deliveries and user-friendly online... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time using Daymans DIY, and wow what incredible service. Ordered some logs and coal on Saturday morning and it was delivered within a couple of hours!! to say this exceeded my expe... See more

Company replied

Rated 5 out of 5 stars

A lovely local shop (the best in Leicester) caters for all your DIY & Gardening needs with a wide range of products at a reasonable price. The staff are friendly, professional and willing to help you,... See more

Company replied

Rated 5 out of 5 stars

I needed varnish for a couple of small jobs and going to a big hardware shop and looking round is not an option. How easy is it to look on Daymans website, find what I need, place my order on line and... See more

Company replied

Rated 5 out of 5 stars

I love this shop. The customer service is old school, just the way it should be. Seriously, support this lovely local retailer as much as possible. Both in person and online services are tip top.... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Hardware Store
  3. Lumber Store

Written by the company

Daymans DIY is a family run DIY and hardware store which has been based in the heart of Leicester since 1928. Our business has been handed down through generations of our family. Founded by William Edward Dayman in 1928 on the same road that we are based today. The shop is currently ran by Steve Dayman (3rd generation) & son Adam Dayman (4th generation). Excellent personal customer service is at the heart of our business and we always have the kettle on and a hot cup of tea for anyone who comes to our store. Whether its to have a brew whilst they wait for their order or to have a browse around the shop. Many of our customers have become friends over the years and we know them by name as they know us. Our shop is an Aladdin's cave of DIY and hardware including: Tools, Paint, Electrical, Building Materials, Plumbing, Garden Materials and more. We currently have over 5000 products on our website which is constantly growing. Our website and customer service are managed solely in house to offer the best service possible. We offer a number of bespoke services such as bespoke builds and free timber cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(197)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helped me with my order online

Helped me with my order online. Arrived fast and perfect for what I needed. Many thanks

22 November 2024
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Reply from Daymans DIY

Thank you very much for your order of Christmas light bulbs we really appreciate your support!

Rated 5 out of 5 stars

Good shopping experience

Alway efficient, quick delivery and a great shop.

23 November 2024
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Reply from Daymans DIY

A big thank you for your five star review Margaret we really appreciate it

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. I love buying things from Daymans. They are always able to give me loads of advice for any project I’m working on. They also just sorted me out a bespoke couple of fence panels which they sorted in no time and dropped off at my house - with free delivery! Couldn’t rate them more highly.

13 November 2024
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Reply from Daymans DIY

Thanks for your support Paul we really appreciate your orders and for continuing to use our shop :)

Rated 5 out of 5 stars

Fantastic bird table, speedy service

I bought a bird table on the website and within an hour and a half it was at my door! Fantastic service and a great product. It is already being used by the local bird population, just what I hoped for! Thanks so much 😀

11 November 2024
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Reply from Daymans DIY

Thank you so much for your review! We are so pleased you are happy with your bird table and its already getting used!

Rated 5 out of 5 stars

Excellent, I will definitely be back!

Daymans have struck the perfect balance between professionalism and kind, friendly and personal service.

8 November 2024
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Reply from Daymans DIY

Thank you so much for your kind words Megan we really appreciate it!

Rated 5 out of 5 stars

Reliable friendly and good value

As ever I arrived at Daymans with a rough idea of what I needed and the usual good advice followed.
Bought everything I needed for a couple of jobs I had lined up at a good price. All very friendly too as usual

9 November 2024
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Reply from Daymans DIY

Hi Graham thank you for your five star review we really appreciate it and that you are supporting our family business :)

Rated 5 out of 5 stars

A successful shopping trip

Daymans was able to supply all of the items on my shopping list. A helpful member of staff located things for me as I have limited mobility and need to use a walking aid.

1 November 2024
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Reply from Daymans DIY

Thank you for your review we really appreciate your support

Rated 5 out of 5 stars

Trustworthy honest helpful - recommend

Phoned through an order - it was delivered in the evening and carried round to be placed in the back garden just where I requested.
Staff at the shop are always polite and helpful they have a lot of knowledge and advice. Can fully recommend. Always shop here first.

30 October 2024
Unprompted review
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Reply from Daymans DIY

Thank you very much for your review we really appreciate it.

Rated 5 out of 5 stars

Trellis

I bought trellis from Daymans. They make it themselves and it's far sturdier than any I've seen. Excellent quality and fab customer service.

19 July 2024
Unprompted review
Daymans DIY logo

Reply from Daymans DIY

Thank you for your order and your review we really appreciate it

Rated 5 out of 5 stars

I recently bought outdoor tiles from…

I recently bought outdoor tiles from Daymans DIY and had an excellent experience. The staff were knowledgeable and helpful, making the selection process easy. Communication was clear, and the delivery was fast. Highly recommend!

23 October 2024
Daymans DIY logo

Reply from Daymans DIY

Thank you for your order and your review we are really pleased you were happy with our service

Rated 5 out of 5 stars

Great company

Great company. Unbeatable prices, spotless customer service and quick delivery.
Highly recommended

27 February 2022
Unprompted review
Daymans DIY logo

Reply from Daymans DIY

Thank you very much for your review we really appreciate it :)

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