Daygard Logistics Group Reviews 105

Absolutely rubbish services. Import from China to UK
Daygard quote it three times in one week for one cbm. Four suppliers, four products = 1 cbm in total. What if I would have 100 products? I can't even imagine.
After one week they have no idea how many suppliers/how many products I import, however I note each product with 1,2,3 and 4.
Their partner in Shenzhen has no idea who am I because Daygard provided just a number phone, not a warehouse address.
I asked Daygard four times in a row in one week time about the warehouse address, they couldn't provide any. I am really tired to see these office people walking around from an desk to another desk with two peace of paper in hand pretending they are busy.

When finally I asked them if am I asking to much from their incapacity to do their job (because I pay for their rubbish services), a director named Sarah told me to move my business elsewhere.

Don't loose your time with rubbish companies like Daygard, go straight away to other who really respect the business it self and your money.
I can't wait to see those unrespectfull companies who gives rubbish to their customers at the time when no customers will be around.

Save your time and find any a real logistic company

Recently we had six pallets arrive by seafreight into Felixstowe and we used Dargard.
Marrion was terrific and kept in constant communication.

Marrion was super helpful and very prompt with email responses. Marrion was efficient and constantly kept us updated with shipment times. Shipment arrived promptly and in good condition.

AS ALWAYS BEST EXPERIENCE EVER I HAVE DONE ALOT OF SHIPMENTS THROUGH THEM VERY QUICK AND SPECIALLY VERY SIMPLE ESPECIALLY ONE THE COLLEAGUE IN CUSTOM CLEARANCE DEPARTMENT (MARRION) HE ALWAYS HELP ME AND MAKE EVERYTHING CLEAR IN DETAILS

Very helpful througout the whole process. From documentation, to customs clearance and delivery of the goods.

Five boxes were delivered in Oct 2021, one containing a large pizza oven from China which had been dropped on its roof off a vehicle during transit. It was delivered damaged, five months later still no insurance settlement.

The absolute best logistics and storage company I have ever worked with. Reliable, flexible, competitive and pleasant!

They trick you and ask for storage they delay the paperwork on purpose
Typical cartel of the sea ports

Always very helpful assisting with clearance and delivery of imports.

very good - straight forward process.

I would like to say that I received excellent service with Dayguard's professional know how in dealing with all the paperwork and delivery to my home address importing a mini excavator from China..
I also would also like to say they are very fair in what they have changed myself in using their expertise..

Many thanks to the Dayguard group.

David.

First class service. These are my go-to agents. From Darren, Chloe and Billy all reply within minutes and happy to help. Expensive at the moment due to the global demand but I fully trust parting my money with this team. If you are new to importing and have been hit with charges unexpectedly, then you will most likely write a negative review although there charges are fair and honest. Ship docked 27/10 goods at my yard 02/11 say no more !

Incompetent awful company to deal with, not interested in customer service in the slightest. I am in the process of reporting the company to trading standards and watchdog, I suggest you do the same if your experience is anything like mine. I dealt with a guy called Billy ! totally useless you should he ashamed of yourself. After being charged extortionate costs just to get my items they turned up to my door very badly damaged, after months of dealing with the incompetence of Billy, he forced me into a corner saying I should serve them with a letter of intent. they do this thinking you won’t peruse compensation but I’m like a dog with a bone I won’t let go. Avoid at all costs if you can.

A long winded process compared to other services we have used. They required 3 x separate forms to be filled out with information that they mostly already have on the shipping docs, info was duplicated across forms, e.g. name, address, phone number had to filled in on both forms, plus 2 x separate invoices to pay, which I did find a bit exasperating.

Brilliant customer service from maximus Era from customs clearance. It was my first time getting products shipped over and I was really confused on how it all worked. Max was very helpful from start to finish. It felt like I was chatting to one of the boys that’s how comfortable he made me feel and helpful he was. Can’t thank him enough

Dealt with 1000s of companies over the years and I can safely say from my experience they're very good.

Always good service from Daygard, regular emails and good comms from Rea Branch, who we normally deal with for all our consignments for delivery through Daygard.
Even with the haulage situation currently in the UK managed to get me a truck to get our goods to us in good time and thus avoid any additional cost, would recommend to others.

Avoid at all costs, scam of a company and very rude.

Excellent service, we have received updates without chasing, over all a great experience.

I received my shipment today from daygard today I have never received anything which required someone to represent me regarding my shipment it was very easy with daygard they took control and sorted everything out for me i dealt with a young lady by the name of Rea very helpful and friendly....thanks for your help daygard and Rea .......brilliant....Will definitely recommend