DAYALANE Reviews 

309
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 279 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful furniture, noting that the items are exceptionally stylish, comfortable, sturdy, and look fantastic in their living spaces. People also enthusiastically point out the remarkably fast delivery times and the incredibly helpful customer service team that quickly resolves any unexpected issues. Some reviewers were not happy with assembly challenges, reporting missing hardware, incorrect screws, or structural parts that simply did not fit properly together during setup. A few consumers additionally experienced noticeably delayed shipments, missing components, or received products in heavily damaged condition that required frustrating replacements.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful designs, comfortable... See more

Quality

Users describe positive interactions with quality, expressing appreciation for sturdy items featuring soft... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting exceptionally fast shipping times and... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were responsive,... See more

Order

Reviewers mention mixed feedback about order experiences, with some customers praising the simple purchasing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The chairs a gorgeous and perfect for my dinning room. They took a bit of time to get to me(I didn’t read the fine print in detail before purchasing).. and setting them up quite un pleasant, especial... See more

Company replied

Rated 4 out of 5 stars

Finally we got our packages delivered. Assembly was easy except placement of H1 needs some work. Half the chairs wobbled which needed adjustments of gliders. Wondering how will they hold? Will look... See more

Company replied

Rated 5 out of 5 stars

I love Dayalane! They have quality products - I have a dining table and 6 chairs as well as an entry way table. Their products are same or better quality than others at a much better price. What I wan... See more

Company replied

Rated 5 out of 5 stars

Delivery was incredibly quick. Ordered on a Sunday afternoon and boxes were in my Midwest porch by Wednesday afternoon. Chairs were easy to put together. No hold alignment issues as noted in o... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bar Restaurant Furniture Store
  4. Kitchen Furniture Store
  5. Living Room Furniture Store
  6. Outdoor Furniture Store
  7. Rustic Furniture Store

About DAYALANE

Written by the company

DAYALANE is dedicated to making modern furniture shopping simple and hassle-free. We focus on seating — especially modern dining chairs and sofas — and design them to be stylish, comfortable and ready for real life at home.

From research and design to testing and upgrades, every detail is considered so our pieces fit your home style and feel good to sit in. With fast delivery, easy assembly and responsive support, we want every purchase to feel smooth and worry-free.

Environmentally conscious materials and long-lasting designs help reduce waste and keep your home feeling good for years to come.

Shop Here:

Dining Chairs
Bar & Counter Stools
Sofas
Dining Table Set
Accent Chairs
Coffee Tables
All Sales & Deals

DAYALANE

Written by the company

Make Tasteful Lifestyle Accessible!
DAYALANE is dedicated to making buying furniture online a hassle-free experience. We believe that one day, people will be able to find the most suitable furniture for their homes without visiting an offline store or spending a lot of money, and this day will be brought about by us. Starting from the seat (which is most closely related to you), we have spent several years researching, designing, testing, and upgrading our products to ensure they fit your home style and are comfortable. We hope every shopping experience is one-time, with no resistance, no replacement, and no return, so you can be satisfied once, solve your tangle, and eliminate any cumbersomeness.
You can find us on:
www.dayalane.com

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4.2

Great

TrustScore 4 out of 5

309 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(309)

276 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service

I ordered the Leah 50" desk and it came without two holes drilled on one side to attach the legs. When I emailed the support desk with pictures of the desk and a copy of my order confirmation, they wrote this back:
"The photos we need:
1. The whole outside boxes.
2. All the shipping labels taped to the boxes."
We didn't have to whole box because of recycling in our neighborhood. We explained this in an email, and Dayalane Support NEVER responded.
We drilled the holes ourselves, but when you spend hard-earned money on furniture, you expect a reply when the company has produced a faulty item.

6 March 2026
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Reply from DAYALANE

I am sincerely sorry for the frustration you experienced with your Leah Desk and for the lack of follow-up from our team. While we ask for packaging photos to help us track manufacturing errors, that should never result in a customer being ignored—especially when you’ve received a faulty item.

We truly appreciate you taking the time to drill the holes yourself, though we agree you shouldn't have had to. As a gesture of goodwill for your extra effort and the delay in our response, I would like to offer you partial refund.

Please reply directly to this message so I can process that for you immediately. Thank you for your patience and for helping us improve.

Rated 4 out of 5 stars

counter height kitchen bar stools

The kitchen bar stools ordered were excellent and
very well made. All parts wrapped well in box to prevent any damage during shipping. Easy installation and pricing also excellent. overall extremely pleased with the products thank you. Now the reason for a four star rating has nothing to do with the product
just that it took over 3 weeks for delivery that being said I would not hesitate to buy again from Dayalne

3 March 2026
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Reply from DAYALANE

Thank you for the wonderful feedback! We're so glad you're pleased with the quality and value of your new bar stools. We hear you loud and clear on the shipping time—we're working on making that experience as 'excellent' as the product itself. Thanks for your patience and for being part of the Dayalane family!

Rated 5 out of 5 stars

I am the owner of a design firm

I am the owner of a design firm so I order frequently from companies - I am very pleased Dayalane, Order was easy - delivery was prompt and product was even better than anticipated. Prices are VERY competitive! Thank you for your services. I will be shopping with you more!

3 March 2026
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Reply from DAYALANE

We are so happy you had a great experience! It’s our goal to make the ordering process as seamless as possible for busy professionals like yourself. Thank you for choosing Dayalane—we can’t wait to see which of our pieces end up in your upcoming designs!

Rated 5 out of 5 stars

Everything was easy

Everything was easy. Delivery was perfect.
The chair is beautiful.
The price was phenomenal.

I am going to buy more from this company.

1 March 2026
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Reply from DAYALANE

Thank you for the wonderful feedback! We work hard to ensure 'beautiful' and 'phenomenal prices' go hand-in-hand. We look forward to seeing you back here soon!

Rated 1 out of 5 stars

Horrible return process

I purchased a couch, the product was fine just did not like the couch. My problem is with their return process. I reached out to customer service for the return process and instead of helping me with the process they offered a refund as an incentive to keep the couch. I made it very clear that I did not want to keep the couch and just wanted to start the process of return. Instead they would not respond directly to my request and offered me incentives to keep the couch. When speaking with customer service via telephone, they said they would take care of it “urgently” within 24-48 hours. I asked for return shipping labels and they could not provide it right away. I asked why the process of buying is quick but to help with a return is so complicated and the responses via email and telephone take so long. She could not answer my question and said everything would be handled by the support team via email. I’m very disappointed with their customer service as they did not help with the return. I ended just taking the refund because they were so unhelpful and showed no genuine concern to help.

2 March 2026
Unprompted review
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Reply from DAYALANE

Thank you for your honest feedback. We are truly sorry that our return process felt like a hurdle rather than a help. While we sometimes offer incentives to save our customers the heavy lifting of a return, we clearly missed the mark by not pivoting to your request sooner. Your time is valuable, and it’s disappointing to hear we didn't honor your initial decision quickly. We’re taking your comments to our support leads to ensure our 'urgency' matches our actions in the future.

Rated 1 out of 5 stars

Avoid this company

Avoid this company. After returning my items, Dayalane Furniture confirmed via email that a refund would be issued. However, they only refunded a small fraction of what was confirmed.

I have followed up four times to get the balance they promised me, but they are ignoring my emails. It is incredibly dishonest to confirm a refund amount in writing and then fail to deliver it.

This is unacceptable business practice.

1 March 2026
Unprompted review
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Reply from DAYALANE

We are very sorry to hear about this experience. We take these claims seriously and would like to resolve the balance issue as quickly as possible. Please tell us your order number or reach out to us at 18336600616 so we can review your return history and correct any errors on our end.

Rated 5 out of 5 stars

I had an issue with my order

I had an issue with my order, and the customer service was great! They helped me resolve it very quickly and promptly will definitely be purchasing from them in the future. I love the Walter cane back chairs, they are a great dupe for a more expensive one.

27 February 2026
Unprompted review
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Reply from DAYALANE

Thank you so much for the kind words! We’re so glad we could get that order issue straightened out quickly for you. It’s wonderful to hear you’re loving the Walter chairs—we take a lot of pride in offering that high-end look without the high-end price tag. We can’t wait to see you back again soon!

Rated 5 out of 5 stars

Green Dove Chairs

I bought the green dove chairs. It was super cute, cane assembled, & shipping was extremely fast! Weeks later I saw a cheaper price. Customer gave me a refund for the difference in price. Quick & easy. I will definitely order from them again.

16 January 2026
Unprompted review
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Reply from DAYALANE

Thank you so much for the glowing review! We are thrilled to hear that your Green Dove chairs arrived quickly and are looking 'super cute' in your home. We believe in fair pricing, so we were more than happy to honor that price match for you. We can’t wait to help you with your next order!

Rated 1 out of 5 stars

They lie about refunds

EDIT: no surprise, 2.5 hours later and no email from them……constant lies and false promises

They lie about refunds, after my other review, they replied to it claiming support would email me about a return and refund. This never happened and it’s been a week. The continued email chain I've had with support is them attempting to refund partially and me keep this set that is NOTHING like they pictured.

I just want to return this and get my money back, I dont want to have to fix your horrible quality.

(Lane 59" Table and chair set, is suppose to be a nice wood finish. Its not, it was painted horribly and the color of cardboard. I don't even know how they tried to pass this off as acceptable. I almost questions if this is fraud from the start.

23 February 2026
Unprompted review
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Reply from DAYALANE

I am sincerely sorry. It is clear we have let you down—not just with the quality of the Lane Table Set, but with our communication.

We want to make this right immediately. I have personally flagged your case with our senior management team. Please look for an email sent directly from support@dayalane.com within the next hour. We value your honest feedback regarding the finish of the set, as it helps us address these quality discrepancies with our warehouse.

Thank you for your patience while we fix this properly

Rated 5 out of 5 stars

Awesome team and the products arrived…

Awesome team and the products arrived as expected.

17 February 2026
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Reply from DAYALANE

Thank you so much for the 5-star shout-out! We really appreciate you taking the time to share the win. Enjoy your new gear, and we look forward to seeing you again soon!

Rated 1 out of 5 stars

I ordered a chair for my daughter

I ordered a chair for my daughter, she decided on something different. The box was never opened. They wouldn’t give me a return, then they did but it would of cost 55-65 dollars to send it back.

15 February 2026
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Reply from DAYALANE

Hi Jane, thank you for sharing your experience. I’m truly sorry for the frustration regarding the return of your daughter’s chair. Because furniture is quite heavy, shipping costs can unfortunately be high, and we try to pass on the direct carrier rates. We'd love to see if there is anything else we can do to make this right—please reach out to us at support@dayalane.com so we can look into your order details specifically.

Rated 5 out of 5 stars

At first I thought it was a scam but I…

At first I thought it was a scam but I received my product and i’m glad i bought it from them . The quality is excellent and it feels like you spent more than what you actually paid . It just feels expensive. The assembly was straight to the point easy I did it myself. I just love it do recommend people to buy if the are looking for reasonable dinning chair with excellent quality .

17 February 2026
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Reply from DAYALANE

We are so glad you took a chance on us! Hearing that you love the 'expensive' feel of our chairs without the high price tag is exactly what we strive for. Thanks for the recommendation

Rated 5 out of 5 stars

The console table was well constructed…

The console table was well constructed and the color was matched well with my other furniture. Assembly was easy as instructions were clear.

16 February 2026
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Reply from DAYALANE

Clear instructions and a perfect color match—that’s what we love to hear! Thank you for choosing us for your home. Enjoy your new console table!

Rated 1 out of 5 stars

Stay away from this furniture store (SCAM!!!)

I ordered a dining table with 4 chairs. But the table was not included in the delivery. I sent the email and gave a phone call to the customer service, but one one answered. On Lunar New Year, my family and I sit on the chair and put our dishes on the empty box(used as a table). Thank you for stealing my money and letting me have a such an unforgettable holiday.

15 February 2026
Unprompted review
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Reply from DAYALANE

We know how important the New Year feast is, and we failed to provide the centerpiece for your home. We are so sorry for the silence you received when trying to reach us; that is not the standard we hold ourselves to.

We cannot undo the holiday experience, but we can fix the future. We are reaching out to you directly right now to refund your and expedite the delivery of your table immediately.

Rated 1 out of 5 stars

I have asked for returns request and…

I have asked for returns request and the customer service has not replied to me for a few days now!

10 February 2026
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Reply from DAYALANE

We sincerely apologize for the silence. We aim to respond to all return requests much faster than this, and we’ve clearly missed the mark. We want to get this sorted for you immediately. Please keep an eye on your inbox—we are resending your return instructions and a prepaid label (if applicable) right now to ensure this is resolved today.

Rated 4 out of 5 stars

Over all pretty good

Over all pretty good. Came with a marking on one corner of the leather seat cover. Went together easily. Comfortable. Looks nice. Good price.

16 February 2026
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Reply from DAYALANE

Thanks for the review! It’s great to know the assembly was a breeze and that you're enjoying the look and feel of your new seats. We've noted your comment about the mark on the leather for our quality control team. If it bothers you at all, please don't hesitate to contact us—we want to make sure you're completely satisfied with your purchase!

Rated 2 out of 5 stars

Said it was genuine leather but in…

Said it was genuine leather but in another place it said not genuine leather. Looks like cheap plastic. Very disappointed in this chair. Had it been clear I would’ve ordered the fabric one.

16 February 2026
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Reply from DAYALANE

Thanks for your feedback — we’re sorry for the confusion about the material and that the chair didn’t meet your expectations. We’re reviewing the listing to ensure the description is clear and accurate. Please contact our support team with your order details and we’ll be happy to help with a return or exchange for the fabric version.

Rated 5 out of 5 stars

Company responds to questions promptly…

Company responds to questions promptly and shipping was fast . Chairs are great quality

16 February 2026
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Reply from DAYALANE

We’re so happy you’re loving the new chairs! Speed and service are top priorities for us, so it’s great to know we nailed it. Thanks for the support!

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