Very helpful service. Clearly knew the market in-depth and were very informative. Great efficiency and clear pricing structure. When they couldn’t help on one site they were very honest and said so. V... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very disappointed. We've been talked into a contract with good unit rates and standing charges but Day2Day did not highlight that those rates did not include some eye-watering, non-fixed non-commodit... See more
Company replied
My cases were particularly difficult and protracted. Karl did not give up and pursued the outcome we needed. He needed to speak to multiple stakeholders and over several months. At every step Karl adv... See more
Company replied
Brilliant I've had bad experiences with energy consultants over the years, and don't like using them at all. However, the guys I've been working with have been amazing. They are so helpful, reassurin... See more
Company replied
Company details
- Consultant
- also in
- Business Broker
Written by the company
At Day2Day Energy Consultants our mission is to help you reduce energy costs while promoting a sustainable, greener future for all.
Contact info
William St, Felling, NE10 OJP, Gateshead, United Kingdom
- 01916941516 / 03300432990
- info@day2dayenergy.co.uk
- day2dayenergy.co.uk
4.4
Excellent
34 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful service
Very helpful service. Clearly knew the market in-depth and were very informative. Great efficiency and clear pricing structure. When they couldn’t help on one site they were very honest and said so. Very professional.
7 September 2026
Unprompted review
Really good customer service
Really good customer service. I spoke with Andy and Joshua a few times and they were Very helpful in helping me find the best deal. Would recommend using them for for a 5 star experience
31 July 2026
Unprompted review
Reply from Day2Day Energy Consultants
Dear Holly,
Many thanks for your kind review, we are really glad you felt the service you received from Andy and Joshua to be really helpful
and that you received really good customer service!
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
Day2day were exceptional
Day2day were exceptional, Tony was fantastic, he explained everything to me and backed up all the questions I had with written evidence.
I was sceptical at first but was made comfortable and I thank Tony and the team for their help.
23 July 2026
Unprompted review
Reply from Day2Day Energy Consultants
Dear Lorraine,
Many thanks for your kind review, we are glad to hear of the excellent service, information and support you received by Tony and Andrew.
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
I would not even give them 1 star
I would not even give them 1 star. They sent me a few emails regarding a go live contract that needed signing. Firstly the emails went into spam and secondly I was in hospital undergoing a transplant. They say they tried to call me but either they did not or I missed the call due to treatment I was undergoing. Having now looked at the e-mails none of them mention a fee for failing to go live. The end result I could not deal with the matter and I have now received an invoice for over £700.00 as the contract did not go live. That nearly the cost of a years electricity which the contract was for. I would stay well away from Day2day energy consultants.
21 July 2026
Unprompted review
Reply from Day2Day Energy Consultants
Hi Martin,
Thank you for your review, and we're sorry to hear you're unhappy.
We did attempt to contact yourself on multiple occasions regarding the issue which had arose preventing a previously signed contract from going live.
Initial Notification of Objection was Given on the 26th June by the incoming supplier, we attempted contact on the 2nd July after initial enquiries did not provide clarity, this included a follow-up call and a voicemail being left with our contact details on the 6th of July after you requested a call back. That call was not returned. A further call was attempted on the 14th July but our number had been barred from contacting your business landline. This per terms and conditions was passed to our legal partners to follow up.
Additionally, until you spoke to Andrew on the 21st July, we were completely unaware of your ill-health. As no one had been in touch.
Given these facts, we believe we’ve acted correctly and in line with the terms and conditions regarding non-go-live and this was passed across to our legal team. That said, we’d still like to speak with you to see if there’s anything we can do to help moving forwards as we still manage one of your accounts.
Best regards,
The team at Day2Day Energy
Massive thank you to Andrew
Massive thank you to Andrew and the team for helping me switch energy suppliers completely effortlessly.
Not only did they save me a really decent amount of money, but they also took the time to explain how my previous supplier hadn’t exactly been playing fair when it came to rates and billing. It was refreshing to deal with somebody genuinely knowledgeable who actually looks out for your business rather than just trying to make a sale.
The whole process was smooth, professional, and stress-free from start to finish. Highly recommend speaking to Andrew if you’re reviewing your business energy — excellent service and genuinely helpful advice throughout. 👏
5 May 2026
Unprompted review
Reply from Day2Day Energy Consultants
Dear Caroline,
Many thanks for your kind review, we are glad to hear of the excellent service and support you received by Andrew.
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
The person I was dealing with…
The person I was dealing with understood my request and kept me informed on the progress he was making.
28 April 2026
Unprompted review
Reply from Day2Day Energy Consultants
Dear Lyn,
Many thanks for your kind review, we are glad to hear that you felt herd and well informed.
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
Although unable to help with a saving
Although unable to help with a saving, I was impressed with his friendly approach, knowledge and the fact that he didn't try to sell me anything that wasn't beneficial to us as a business- what he did was build 'trust' and I would definitely consider using this company in the future
23 April 2026
Unprompted review
Reply from Day2Day Energy Consultants
Hi Peter,
Thank you for taking the time to share your feedback. While we’re sorry we weren’t able to secure a saving on this occasion, we’re really pleased to hear that you valued the honest, knowledgeable, and friendly approach.
Building trust and ensuring we only recommend what’s genuinely beneficial is very important to us, so it’s great to know this came across. We truly appreciate your kind words and would welcome the opportunity to support you in the future.
Kind regards,
Day2Day Energy Ltd
Ryan was very professional
Ryan was very professional and tenatious. I signed a contract with rates I am happy with. Very easy to deal with and I would recommend.
16 April 2026
Unprompted review
Reply from Day2Day Energy Consultants
Thank you for taking the time to share your feedback. We’re really pleased to hear that Ryan provided a great service, and that you’re happy with the rates agreed.
It’s great to know the process was smooth and easy for you, that’s exactly what we aim for. We truly appreciate your recommendation and look forward to supporting you again in the future.
Very professional snd responsive…
Very professional snd responsive service. I signed a contract with rates I am happy with.
Very easy to deal with and I would recommend.
17 April 2026
Unprompted review
Reply from Day2Day Energy Consultants
Hi Diane,
Thank you for taking the time to leave us a 5-star review. We pride ourselves on providing a professional, responsive service along with competitive rates, so it’s great to hear that this was reflected in your experience.
We really appreciate your recommendation and look forward to working with you again in the future.
Tony provides an excellent service
Tony provides an excellent service. He is friendly, knowledgeable, and always on hand to answer any questions. Thanks to his expertise we have secured very competitive tariffs in an unpredictable market for several gas & electricity meters. Additionally, he went the extra mile by arranging for an energy auditor to visit, as there’s a possibility, we can reclaim Climate Change Levy payments for the last 4 years!
A genuinely helpful and proactive service I’d happily recommend. Really appreciate Tony’s support.
21 April 2026
Unprompted review
Reply from Day2Day Energy Consultants
Hi TMS,
Thank you for your fantastic feedback. We’re delighted to hear that Tony provided such a friendly, knowledgeable, and proactive service throughout.
It’s great to know that his expertise helped you secure competitive tariffs in a challenging market, and that the additional support with arranging an energy audit has been valuable.
We truly appreciate your recommendation and your kind words about Tony—he’ll be very pleased to hear them. We look forward to continuing to support you in the future.
Reply from Day2Day Energy Consultants
Hi John,
Thank you for your kind feedback. We’re delighted to hear that Tony was so helpful. He’ll really appreciate your comments.
We look forward to supporting you again in the future.
Brilliant service and very efficient
Brilliant service and very efficient
4 December 2025
Unprompted review
Reply from Day2Day Energy Consultants
Dear Beverley,
Many thanks for your kind review, we are glad to hear of the brilliant service and efficiency you received.
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
Rebecca was very friendly and helpful…
Rebecca was very friendly and helpful and was knowledgeable about the changes in the gas and electricity charges that are happening
22 September 2025
Unprompted review
Reply from Day2Day Energy Consultants
Dear Jaine,
Many thanks for your kind review, we are glad to hear of the knowledgeable support you received.
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
Both Stewart and Lewis were helpful…
Both Stewart and Lewis were helpful explaining about increasing electricity and gas charges and trying to get out of on going contract that I was talked into .Stewart has been very professional friendly with keeping up contact thank you
12 September 2025
Unprompted review
Reply from Day2Day Energy Consultants
Dear Debra,
Many thanks for your kind review, we are glad to hear of helpful support given by Stewart and Lewis and their professionalism.
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
Harry has been very helpful
Harry has been very helpful in finding me the best deals on the market.
He has kept me up to date and informed throughout the process.
12 September 2025
Unprompted review
Reply from Day2Day Energy Consultants
Dear Waterworks Bathrooms,
Many thanks for your kind review, we are glad to helpful and informed service you received.
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
Helped me through whole processing
Helped me through whole processing
9 September 2025
Unprompted review
Reply from Day2Day Energy Consultants
Dear Geoff,
Many thanks for your kind review, we are glad to hear of the helpful process guidance you received.
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
harry was very efficient and helpful…
harry was very efficient and helpful throughout the swap over
12 September 2025
Unprompted review
Reply from Day2Day Energy Consultants
Dear Lynne,
Many thanks for your kind review, we are glad to hear of the efficient and helpful service you received.
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
Very disappointed
Very disappointed. We've been talked into a contract with good unit rates and standing charges but Day2Day did not highlight that those rates did not include some eye-watering, non-fixed non-commodity energy costs. We were only told by others about these costs after having signed the contract. Greatly regret it.
Don't trust them.
11 September 2025
Unprompted review
Reply from Day2Day Energy Consultants
Hi Yi-Shan,
Thank you for your feedback — we're genuinely sorry to hear about your experience.
Our team is currently looking into the issue and has tried to reach you by phone, but unfortunately, we haven’t been able to get through. We’ll be following up with you via email shortly.
In the meantime, if you're able to give us a call, we’d really appreciate the chance to speak with you directly, explain the situation, and see what we can do to make things right.
Customer satisfaction is very important to us, and we're committed to doing everything we can to resolve this for you.
Kind regards,
The Day2Day Team
Brilliant
Brilliant
I've had bad experiences with energy consultants over the years, and don't like using them at all. However, the guys I've been working with have been amazing. They are so helpful, reassuring, not pushy and explained everything along the way.
8 September 2025
Unprompted review
Reply from Day2Day Energy Consultants
Dear Fort Precision Engineering,
Many thanks for your kind review, we are glad to hear that our service had defied your previously bad expectations of consultants and that you felt the service provided was helpful, reassuring and not pushy!
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
The company made me feel calm in a…
The company made me feel calm in a stressful situation. My energy accounts were all over the place and thanks to Brad and Karl they took everything on board, helped me align everything and kept me on track.
Great Company couldn't recommend them more.
6 August 2025
Unprompted review
Reply from Day2Day Energy Consultants
Dear J. Deane,
Many thanks for your kind review, we are so glad to hear that Brad and Karl provided a calmness to your energy stresses and helped you stay on track!
If you require any further support please do not hesitate to get in touch.
Kind regards,
The team at Day2Day Energy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.