David Lloyd ClubsReviews 

40,867
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 7,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, describing them as helpful, friendly, and professional, contributing significantly to a positive atmosphere and overall enjoyment. Many people appreciate the diverse range of activities and well-equipped facilities, including gyms, pools, and various classes, which cater to different needs and interests. The customer service is often praised for being supportive, understanding, and efficient in handling inquiries and concerns, making members feel valued. However, some customers expressed dissatisfaction with certain aspects of the facilities, noting issues like broken equipment, dirty changing rooms, or general wear and tear. There were also mentions of parking difficulties and overcrowding, particularly regarding tables used for remote work, which impacted the ability to enjoy the club's amenities. A few people also experienced frustrating customer service interactions, including unresponsiveness, conflicting information, or rudeness when attempting to join or manage their membership.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Facilities

People report ambiguous experiences with facilities, with many praising the fantastic facilities,... See more

Customer service

Customers had positive experiences with customer service, highlighting helpful and efficient interactions... See more

Subscription

Consumers find subscription experiences to be ambiguous, with some expressing satisfaction and gratitude for... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the helpfulness of staff,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything is great just a few minor more cosmetic things which for the price you pay you'd expect better, such as some of the cable machines in the gym not working, the towels being tiny, and the out... See more

Company replied

Rated 5 out of 5 stars

David Lloyd Bromsgrove Zumba with Dan. Its so good & definitely feels more like a dance party than a workout. The music and especially the choreography help people stay engaged longer than... See more

Company replied

Rated 5 out of 5 stars

If you're looking for an upgrade or overhaul in your life, this is the investment that you need. An outstanding facility and with helpful and friendly staff taking health and wellness to a new level.... See more

Company replied

Rated 5 out of 5 stars

Fantastic facilities and the perfect remote work setup! I absolutely love David Lloyd. It fits seamlessly into my routine as a mobile professional. On some days, I start with their early morning clas... See more

Company replied


Company details

  1. Fitness and Nutrition Service

About David Lloyd Clubs

Written by the company

Find a place where you can safely relax, socialise, and re-energise. Whether it’s a workout in the gym, an exercise class, the fresh feeling of that first length in the pool, or simply a space where you can get away from the outside world, it’s all here for you.

Reasons to join:

  • 850 tennis courts
  • 400 tennis coaches
  • 150 swimming pools
  • 10,000 fitness classes a week
  • Fantastic spa facilities
  • The latest gym equipment
  • Fun for all the family
  • Spacious Clubrooms for enjoying a meal or a drink with friends It’s time to give yourself some DLC

Our community

At David Lloyd Clubs, we want to make sure our members feel a part of something special, which is why we focus on a more holistic approach to exercise. We provide nutrition expertise, events such as quizzes and pool parties, family activities, and in-club tournaments. We even have socially distanced groups such as the #DLRunClub. And if you need any help with your routine or setting your goals, our friendly team are there to support you.

Reviews - we know that open conversations about our service is such an important part of that community feel. We welcome and appreciate all constructive feedback so that we can make sure we keep providing an exceptional experience. We’re here to help with any queries you might have.

You can also like us on Facebook, where you can keep up to date with all the latest news, join groups, and keep us posted on your fitness journey.


Contact info

  • The Hangar, Mosquito Way, Hatfield Business Park, AL10 9AX, Hatfield, United Kingdom

  • davidlloyd.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.4

All reviews

(40,867)

6,759 reviews in the last 12 months

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Rated 4 out of 5 stars

My happy place…

David Lloyd Farnham is my happy place to escape the daily challenges of caring for my dad who has dementia and is wheelchair-bound and my mother who has Leukaemia and broken vertebrae. I absolutely love spending time there when I’m able, especially the classes with Diana (yoga and Spirit) as she’s such a great, fun instructor and Lucy (body pump) who’s always so happy and supportive. Although it’s not as up to date as it could be with its equipment, the gym has plenty to keep you occupied and you can usually get onto the machines you want without having to wait too long. I really enjoy the spa, which can be very relaxing, though on a weekend you can be fighting for space. But there’s always somewhere to chill and nice you can also get a limited food selection and full service bar in there too. The outdoor pool is great, but in colder months doesn’t always feel up to temperature. Trying to get into the one outdoor jacuzzi is always a challenge. Plenty of classes and a good variety. The food in the restaurant is surprisingly good, and I always love a pash’n’shoot smoothie, though quality depends on who makes it. Things I wish they’d address are - the showers always smell gross, like damp and mould, even though no evidence of either. Faster turnaround on food in the restaurant - you can be waiting 45 minutes for food when it’s busy. Let you have 2 towels if needed instead of just the one - you need one to go in the spa, so if you want a shower after too you’ve got to bring your own. The membership price is high, and from conversations with others it seems it isn’t consistent either - some people are paying more, some less, for the same membership. Parking is a nightmare on busy days - and if you park anywhere other than a designated bay you’ll get a parking ticket. They do have an overflow car park but sometimes it is just impossible to find a space anywhere. However, I’d definitely recommend it, I can spend a whole day there when able, exercising and then chilling in the spa. Staff are great, venue is attractive and well laid out. Facilities are good and lots on offer for adults and kids alike. Nice friendly atmosphere - no gym snobs. Sadly my membership ends this month as I can no longer afford it, but I will definitely miss it, and will definitely rejoin as and when I can!

28 June 2026
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Reply from David Lloyd Clubs

Thank you for taking the time to share such a thoughtful review. We're truly honoured that Farnham has been a place where you can relax and take time for yourself, especially while caring for your parents. We'll be sure to pass your wonderful feedback on to Diana, Lucy and the rest of the team, as it's fantastic to hear they've made such a positive difference to your experience. We also appreciate you highlighting the areas where you feel we could improve, your comments will be shared with the Club Management team for review. We're sorry to hear your membership is coming to an end, but we hope to have the opportunity to welcome you back in the future. We wish you and your family all the very best, and thank you again for your kind words and honest feedback.

Rated 3 out of 5 stars

Jen on Saturday Ignite strike us the…

Jen’s Saturday Ignite Strike class is the absolute BEST.
Jen is such a professional and makes this class such fun and yet totalling challenging!
🤩
Five Star quality⭐️⭐️⭐️⭐️⭐️

20 June 2026
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Reply from David Lloyd Clubs

Thank you for your fantastic review Susie! We're delighted to hear how much you enjoy Jen's Saturday Ignite Strike class. We'll be sure to pass your wonderful feedback on to Jen!

Rated 1 out of 5 stars

Men's changing room at Gidea Park.

The men's changing room at Gidea Park DL, with its non-opening windows, has been like an oven during the recent heatwave. None of the air conditioning units are working, one of them has a label on it dated 20/4/23 marked "DEFECT requires deep clean for cool operation." They just will not spend money on maintenance if they can avoid it. It's pointless complaining about defects at the club as they are just ignored. A good example of this are the hand-basin taps that deliver a dribble of water. I have complained about this several times at the club going back three years. They're still dribbling water today.

26 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for bringing this to our attention Rob. We're sorry to hear the recent hot weather has impacted your experience. Please be assured that we're already aware of the air conditioning issue in the changing rooms, and maintenance has been arranged to restore it as soon as possible. We appreciate your patience while these works are completed, and we'll also ensure your feedback regarding the hand-basin taps is shared with the Club team for review.

Rated 5 out of 5 stars

Nice friendly staff

Nice friendly staff, cleanliness is great, gym is well equipped and swimming pool is lovely.

23 June 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review! We're delighted to hear you're enjoying our friendly team, the cleanliness of the Club, our well-equipped gym and the swimming pool!

Rated 5 out of 5 stars

I attend different Aqua classes

I attend different Aqua classes each week, they all are good all round exercises with instruction that is fun and different to each other.

28 June 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review Jane! We're delighted to hear you're enjoying our Aqua classes and the variety they offer each week. It's fantastic to know you're finding the sessions fun, engaging and a great all-round workout.

Rated 5 out of 5 stars

At the Long Ashton club

At the Long Ashton club - they have the very best inspiring Step Instructor called Tammy - her classes are absolutely fantastic!

28 June 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review Tea! We're delighted to hear how much you're enjoying Tammy's Step classes at Long Ashton. We'll be sure to pass your kind words on to Tammy!

Rated 5 out of 5 stars

Excellent Customer Service

Heather from the App Feedback Team was friendly, professional and very quick to respond. She took the time to help me with my query and provided excellent customer service throughout. Thank you, Heather, for all your help!

28 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for your wonderful review! We're delighted to hear Heather was able to help with your query and provided such friendly, professional and efficient service. We'll be sure to pass your kind words on to Heather!

Rated 1 out of 5 stars

Rude, Unpleasant customer service - Only ever at Fulham

My son and his girlfriend visited recently using a guest pass I had arranged as a member. They were refused entry at the door without proper explanation. When they went back to complain, the reception staff simply disappeared rather than deal with it. They were eventually let in, but the damage was done.
I called the club personally to ask for an apology. The manager acknowledged what had happened, told me he would find them inside and offer an apology and complimentary spa access. He did neither.
I also use the York and Acton clubs — both are welcoming, professional, and well run. Fulham is a different experience entirely. The manager in particular has been a recurring problem. This episode, and the broken promise that followed, has tested our patience with this branch considerably. It makes what should be a wonderful relaxing treat into a hostile, negative experience.

28 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for taking the time to share your feedback Andrew. We're very sorry to hear about your son and his girlfriend's experience during their visit, and we completely understand how disappointing this must have been. We understand the Club Management team has been in touch and is working to resolve this matter, including arranging the spa passes discussed. We appreciate your patience while this is being followed up and hope we can restore your confidence in the Club. Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Absolutely love being in the gym

Absolutely love being in the gym, great set up and plenty of equipment

28 June 2026
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Reply from David Lloyd Clubs

Thank you for your fantastic review Carl! We're delighted to hear you're loving the gym and enjoying the great layout and wide range of equipment.

Rated 1 out of 5 stars
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Reply from David Lloyd Clubs

Thank you for taking the time to share your feedback Sarah! We're very sorry to hear that your experience at the Club has not met your expectations. The maintenance of our Clubs is very important to us and we strive to keep on top of this, we're sorry if you feel we haven't quite got this right. We have shared your feedback with the Club Manager.

Rated 5 out of 5 stars

I have only been a member for a week

I have only been a member for a week. I love the atmosphere of the club. Everyone is welcoming, the reception staff are always happy to help you with any queries you may have.
The whole place is clean and tidy and the changing rooms are spotless. There are plenty of activities to get involved in.
Other members are also very friendly and welcoming.

21 June 2026
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Reply from David Lloyd Clubs

Thank you for your wonderful review and welcome to the Club! We're delighted to hear you've had such a positive experience during your first week. It's fantastic to know you've felt welcomed by both our team and fellow members, and that you're enjoying the atmosphere, facilities and range of activities on offer.

Rated 5 out of 5 stars

Aqua aerobics is great fun

Aqua aerobics is great fun, when you can get a booking. Cover for staff taking holidays is, unfortunately, non existent.
Current instructors are fab. Music is great and lots of energy

27 June 2026
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Reply from David Lloyd Clubs

Hi Ann, thank you for taking the time to share your feedback. We're delighted to hear you're enjoying our Aqua Aerobics classes and that our instructors bring such great energy to every session. We also appreciate your comments regarding class cover during staff holidays and understand how disappointing it can be when sessions aren't available. We'll be sure to share your feedback with the Club Management team for review.

Rated 3 out of 5 stars

Guest Passes Not Honoured

There is much to like about the Northwood Branch,the facilities are excellent.There are 2 issues that appear unsolvable,the car park does not cope and using the male changing rooms is generally an uncomfortable experience as it is much to small for the vast number of members.
Guest passes once issued can be withdrawn without notification,I had 3 which I could not use as 10 days before there expiry no availability on their app.There response was politely written but in effect amounted to tough!
I have been a member for 30 years but that is apparently of no consequence.

28 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for taking the time to share your review. We’re pleased to hear that you enjoy the facilities, but sorry to learn that other aspects of your experience did not meet expectations. Your feedback has been shared with the Club, and they will be in touch with you directly to discuss this further. We hope to improve your experience with us at David Lloyd.

Rated 5 out of 5 stars

What a lovely relaxing venue

What a lovely relaxing venue. The outdoor pool area is better than many hotels. The Receptionist, Louise, was super helpful guiding us through the venue.

27 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thanks for leaving a review! We're so pleased to hear that you've had a great experience at the Club!

Rated 5 out of 5 stars

Really friendly staff, fantastic facilities and brilliant instructors and classes

Really friendly staff and well maintained amenities. All the classes are led by fantastic instructors but I in particular really look forward to the spin class run by John and Pilates class run by Sima - they are fantastic and make the classes fun and effective! The club facilities are a great way to relax, especially the sauna, jacuzzi, steam and cold plunge !

21 June 2026
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Reply from David Lloyd Clubs

Thanks for sharing your feedback! We're so pleased to hear that you've had a great experience at the Club and enjoy the spin classes with the team!

Rated 3 out of 5 stars

Improvements needed

Overall, David Lloyd offers a great concept with excellent facilities and plenty of potential. The range of amenities is impressive, and it has all the ingredients to be a fantastic club.

However, the club is currently showing signs of wear and feels somewhat run down in places. The coffee and social area could also benefit from a wider food and drink offering to make it a more appealing space to relax and work from.

The biggest issue is the air-conditioning. The gym area and changing rooms are often uncomfortably hot, particularly given the gym’s proximity to the swimming pool, which can make workouts less enjoyable. Some of the gym equipment is also looking tired, with visible rust on certain machines.

To be fair, the management team has advised that improvement works are planned for later this summer, including upgrades to the air-conditioning system and replacement or refurbishment of affected gym equipment. These changes should make a significant difference to the overall member experience.

I look forward to seeing the improvements completed and will be happy to update my review once the work has been carried out.

21 June 2026
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Reply from David Lloyd Clubs

Thank you for taking the time to share such detailed and balanced feedback. We're pleased to hear you're enjoying the Club's facilities and appreciate you recognising the potential of the Club. We also appreciate your comments regarding the air conditioning, and gym equipment, and we're pleased to confirm that the gym refurbishment is due to begin soon, which will include improvements to these areas and help enhance the overall member experience. Thank you again for your patience and constructive feedback.

Rated 5 out of 5 stars

The club is a friendly social space…

The club is a friendly social space where the Baristas know your coffee needs and the instructors work hard to give you the best workout
Equipment in the gym is top of the range and the pool is always a bonus

27 June 2026
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Reply from David Lloyd Clubs

Thanks for taking the time to leave us a review! We're so pleased to hear that you've had a great experience at the Club and the team help provide a great experience!

Rated 5 out of 5 stars

Joined DLC about 2 weeks ago

Joined DLC about 2 weeks ago. Have had all my 3 free kick-start PT sessions with Carmisa which has really been great, as an absolute beginner to the gym environment she has worked with me at my pace and level and not to overdo things, but at the same time giving me the gentle push needed to excel myself and push for more. Definitely would not hesitate to recommend Carmisa a she is a great PT.

Enjoying the spa retreat very much as well and starting to try out different classes upon availability.

Overall, good experience so far with the DLC akr the staff are friendly and helpful.

20 June 2026
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Reply from David Lloyd Clubs

Thank you for taking the time to leave us a review! We're so pleased to hear that you've had a great experience with our team, and especially with Carmisa. We really appreciate your recommendation, and she'll be delighted to hear your kind feedback. We look forward to welcoming you back soon!

Rated 4 out of 5 stars

I just joined David Lloyd kings hill…

I just joined David Lloyd kings hill and all in all I really like it! Staff are so friendly, food is great, service is fab! Facilities are wonderful! I only have 2 little wholes to pick…

Firstly, I really wish they would run a odd few groups for kids under 3!! These are the kids that probably need the groups the most! I’m talking music and dance groups, little football groups, little stay and play sessions with various toys etc. very unstructured with an adult needing to be present. Honestly even just once a week or every few weeks would be amazing! I genuinely think there would be loads of interest and a lot of toddler mums who would RAVE about this!

Secondly, I really struggle to get a space in the family parking bays as it’s so busy. Given that I have a toddler and i’m the extra space is very needed. I don’t usually mind parking in a regular space except the spaces in this car park are SO small, I either have to park so far away and hope no one parks next to me so i can get my boy in and out (I’m also pregnant so its even harder) - or I’m just wedged between 2 cars and have to attempt to squeeze my toddler in the front before squeezing in myself, moving him on my lap, moving car forward enough to open doors fully and then i can get him in. It’s not the end of the world, but just something I’ve noticed each time visiting and it’s an exhausting process.

Other than these things, I would honestly highly recommend David Lloyd! Love it!

26 June 2026
Unprompted review
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Reply from David Lloyd Clubs

Thank you for taking the time to leave a review. We’re delighted to hear that you’re enjoying the facilities and that you’ve found our team friendly.

We also appreciate your feedback regarding children’s classes and parking. This has been shared with Club management for review, as we’re always looking for ways to improve our Clubs.

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