David Lloyd ClubsReviews 

40,894
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 7,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and supportive. Many highlight the exceptional customer service, noting that employees go above and beyond to resolve issues and provide personalized assistance. The facilities are often described as fantastic, clean, and well-equipped, offering a wide range of classes and activities with excellent instructors. However, some people mentioned issues with subscription price increases and occasional poor general maintenance. There were also concerns about parking availability and the cleanliness of certain areas, such as showers and outdoor pools. A few customers also noted that some facilities, like changing rooms, can be too small or that certain classes are not always accessible to everyone.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, helpfulness, and... See more

Facilities

Customers had ambiguous experiences with facilities, with many praising aspects like clean changing rooms,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many expressing dissatisfaction over unexpected... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the swift and efficient service, helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my 2nd home and I love it. There are fabulous classes with even more fabulous instructors, plenty of opportunity to try new racquet sports/classes and make new friends. I know it costs but if... See more

Company replied

Rated 5 out of 5 stars

David Lloyd Kingston, has everything right, professional Instructors in all their classes, keeping me motivated and learning techniques for life. The atmosphere is always buzzy after a days work, I c... See more

Company replied

Rated 5 out of 5 stars

Tina is the best always love her yoga classes, She caters for everyone and makes the class wonderful for all! Celia is the loveliest really enjoy and benefit from her wellness circuits… love these... See more

Company replied

Rated 5 out of 5 stars

Great premises throughout. Love the fact that there are always Adult Only lanes in the pool even during family swim time. Love having the option of indoor or outdoor swimming in fine weather. T... See more

Company replied


Company details

  1. Fitness and Nutrition Service

About David Lloyd Clubs

Written by the company

Find a place where you can safely relax, socialise, and re-energise. Whether it’s a workout in the gym, an exercise class, the fresh feeling of that first length in the pool, or simply a space where you can get away from the outside world, it’s all here for you.

Reasons to join:

  • 850 tennis courts
  • 400 tennis coaches
  • 150 swimming pools
  • 10,000 fitness classes a week
  • Fantastic spa facilities
  • The latest gym equipment
  • Fun for all the family
  • Spacious Clubrooms for enjoying a meal or a drink with friends It’s time to give yourself some DLC

Our community

At David Lloyd Clubs, we want to make sure our members feel a part of something special, which is why we focus on a more holistic approach to exercise. We provide nutrition expertise, events such as quizzes and pool parties, family activities, and in-club tournaments. We even have socially distanced groups such as the #DLRunClub. And if you need any help with your routine or setting your goals, our friendly team are there to support you.

Reviews - we know that open conversations about our service is such an important part of that community feel. We welcome and appreciate all constructive feedback so that we can make sure we keep providing an exceptional experience. We’re here to help with any queries you might have.

You can also like us on Facebook, where you can keep up to date with all the latest news, join groups, and keep us posted on your fitness journey.


Contact info

  • The Hangar, Mosquito Way, Hatfield Business Park, AL10 9AX, Hatfield, United Kingdom

  • davidlloyd.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(40,894)

6,790 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really quick response time

Really quick response time to live chat. Request about pausing subscription dealt with swiftly, very helpful assistant 😀

26 June 2026
Unprompted review
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you so much for your lovely review Pamela! We’re delighted to hear you received such a quick response on live chat and that your subscription pause request was handled swiftly!

Rated 3 out of 5 stars

The plunge pool has been out of action…

The plunge pool has been out of action for 3 weeks with no signs to update, it's an absolute joke.

25 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you for taking the time to share your feedback. We’re sorry to hear your experience has been affected by the plunge pool being unavailable and understand how disappointing this must be. We also appreciate your comments regarding communication and will ensure your feedback is shared with the relevant team. Thank you for bring this to our attention!

Rated 5 out of 5 stars

I was able to complete my personal…

I was able to complete my personal strength training session without any disruption.

25 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you for your lovely review Arthur! We’re delighted to hear you were able to enjoy your strength training session without any disruption!

Rated 5 out of 5 stars

The manger went over his way to help us…

The manger went over his way to help us yesterday around the pool and in the restaurant. He was so kind and helpful. All the staff worked really hard during the extreme heat.

18 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you so much for your lovely review Noora! We’re delighted to hear the manager was able to support you and helped make your visit such a positive experience around the pool and restaurant. We will be sure to pass your kind words on to the team!

Rated 5 out of 5 stars

David Lloyd is like our second home and…

David Lloyd is like our second home and we love it! Steph on reception is wonderful and very helpful 💓

22 June 2026
Unprompted review
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you so much for your lovely review! We absolutely love hearing that the Club feels like a second home to you. We’re delighted to hear Steph's been so helpful and welcoming!

Rated 5 out of 5 stars

They tackled my query quickly and…

They tackled my query quickly and effectively. Thank you!

25 June 2026
Unprompted review
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you so much for your lovely review Stefan! We’re delighted to hear your query was resolved quickly and effectively and that you had such a positive experience!

Rated 4 out of 5 stars

Club is clean

Club is clean, changing rooms especially. Classes high quality and generally bookable if you go on a week before.
I have had a back injury and Sally W was excellent with my injury.

25 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you for your lovely review Lesley! We’re delighted to hear you enjoy the cleanliness of the Club, especially the changing rooms, and that you’ve been enjoying the quality and availability of the classes. We’re so pleased to hear Sally supported you so well during your back injury. We’ll be sure to share your kind words with her.

Rated 4 out of 5 stars

Classes available before and after work…

Classes available before and after work eg 6.10 mornings and 7.30 evenings

25 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you for your lovely review Lesley! We’re delighted to hear you enjoy the range of classes available and that the early morning and evening timetable works so well around your day!

Rated 3 out of 5 stars

Lovely club but spoilt by the high…

Lovely club but spoilt by the high number of members in particular children who dominate after school and at weekends.

25 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you for taking the time to share your feedback Graeme. We’re pleased to hear you enjoy the Club overall, although we’re sorry to hear your experience has been affected during busier family periods after school and at weekends. We appreciate your comments and understand how important it is to create a great experience for all members. Thank you again for sharing your thoughts with us.

Rated 5 out of 5 stars

Lovely gym

Lovely gym. Always clean. Attentive staff.

18 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Hi there, we're glad you enjoyed your experience. We appreciate your kind words.

Rated 5 out of 5 stars

Kierran L from Membership Support was…

Kierran L from Membership Support was incredibly kind, helpful and understanding of what I needed help with. An absolute professional to the highest of standards. Anyone this man helps is in good hands 👏🏾

25 June 2026
Unprompted review
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you so much for your wonderful review! We’re delighted to hear Kierran provided such a positive experience and that you felt supported and understood throughout. We’ll be sure to share your lovely feedback with him!

Rated 5 out of 5 stars

I cannot speak highly enough of the…

I cannot speak highly enough of the team at David Lloyd. After being diagnosed with bowel cancer in January, I had to put my gym attendance on hold and pause my membership while I focused on treatment and recovery.

Throughout this period, the team have been incredibly supportive, compassionate and understanding. When I felt ready to return, I quickly realised that my body wasn't quite there yet. The team handled everything with kindness and professionalism, even refunding my June membership payment without any fuss.

What has stood out most is that they genuinely seem to care about their members as people, not just customers. Every process has been straightforward, communication has been prompt, and I've always felt supported during what has been a very challenging time.

Thank you to everyone at David Lloyd for making things so easy and for showing such genuine care and understanding. It has meant a great deal to me.

25 June 2026
Unprompted review
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Hi Tracy, we are touched by your kind words and are so glad we could support you during such a challenging time.
Your well being is incredibly important to us and we are pleased our team demonstrated care and understanding.
We wish you continued strength in your recovery.

Rated 5 out of 5 stars

Tennis

Patrick, Phil and Amy the tennis coaches are amazing

25 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Hi Patience, we are so glad you enjoyed your experience with our tennis coaches!

Rated 5 out of 5 stars

I recently joined David Lloyd and the…

I recently joined David Lloyd and the whole experience has been excellent from start to finish. Ryan was brilliant throughout the process – friendly, knowledgeable, and never pushy. He took the time to answer all my questions and made everything straightforward and stress-free.

The club itself is fantastic, with great facilities, a welcoming atmosphere, and staff who genuinely seem to care about members. Ryan is a real asset to the team and made a great first impression of the club.

Highly recommend David Lloyd to anyone considering joining.

25 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you for your wonderful feedback!
We are so pleased to hear that your joining experience was excellent and that you found Ryan to be friendly and knowledgeable.
We are delighted you are enjoying the Club's facilities and welcoming atmosphere.
We look forward to seeing you again soon!

Rated 1 out of 5 stars

We are Platinum members and visited…

We are Platinum members and visited today. Unfortunately, the experience was very disappointing. There was no parking available, and once inside, there was no seating anywhere.

My partner and I were unable to find a table to sit down and enjoy a smoothie or lunch. Every table was occupied by people working on laptops or taking team calls rather than using the space for dining. Many of the larger tables were being used by just one or two people, leaving no room for customers who wanted to eat or drink.

As paying Platinum members, we expected to be able to enjoy the facilities, but instead we had to leave without being able to sit down. We hope the venue considers introducing designated work areas or time limits on table use so there is enough seating for customers who are there to eat and drink.

18 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Hi Maria, thank you for sharing your feedback. We’re sorry to hear this, we never want any of our members to feel this way when visiting the Club.
We do encourage members who are working from the Club to use our Business Hub so that Clubroom tables remain available for dining, however we’ve escalated this to the Clubroom Manager to review.
Thanks again for bringing this to our attention.

Rated 5 out of 5 stars

Everyone is just so amazing and…

Everyone is just so amazing and friendly the staff could not be more helpful! Couldn’t recommend enough

25 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you so much for your lovely review Lizzy! We’re delighted to hear you’ve had such a positive experience and that the team made such a great impression. Creating a friendly and welcoming environment is exactly what we aim for, so it’s wonderful to hear this reflected in your visits!

Rated 3 out of 5 stars

DL Gidea Park have fantastic classes…

DL Gidea Park have fantastic classes with top instructors but for the money we pay, the lounge area and outside area is appalling
Ripped material on uncomfortable furniture and a manky carpet - whole area needs a good refurb
Also the outside eating area leaves a lot to be desired with broken uneven floor tiles and old furniture
On a positive note, all the kitchen and bar staff do a fantastic job and probably don't get the recognition they deserve, they work very hard and always with a smile on their face

18 June 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you for taking the time to share your feedback. We’re delighted to hear you enjoy the classes and our instructors, and a special thank you for recognising the hard work of our kitchen and bar teams, we’ll be sure to share your kind words with them. We’re sorry to hear the lounge and outdoor areas haven’t met expectations and appreciate you highlighting this. We’ll ensure your feedback is shared with the relevant team. Thank you again for your support and for helping us improve.

Rated 5 out of 5 stars

Beautiful club excellent coaches…

Beautiful club excellent coaches excellent staff lovely managers great GM facilities are fantastic. I also love the restaurant,

17 January 2026
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Thank you so much for your wonderful review Sara! We’re delighted to hear how much you enjoy the Club and everything it has to offer. It’s lovely to hear your recognition of our coaches, team, managers and facilities, and we’re especially pleased to hear you enjoy the restaurant too!

Rated 5 out of 5 stars

Great Classes

I would like to shout out Marion Hopson and Julie Seary (24 June 2026). They were two great yoga classes on consecutive days. They both set the right tone, given how some people are feeling about the weather and lack of sleep (including myself). Well done to you both, and thank you for a positive experience.

25 June 2026
Unprompted review
David Lloyd Clubs logo

Reply from David Lloyd Clubs

Hi Tommy, we appreciate you sharing your positive experience! We are so pleased to hear that the yoga classes set the right tone for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look