Datakeeper Reviews 35

Reply from Datakeeper

Mar 4, 2026

Hi Kevin,

We’re sorry to hear that your experience with the app has been frustrating. We understand how inconvenient repeated login requests and device restrictions can be.

If you’re willing, we’d be happy to take a closer look at the issue and see how we can help. Please contact our support team via the chat on www.datakeeper.nl
so we can investigate what’s happening on your device and assist you further.

Our support team is available daily from 07:00 to 00:00.

Kind regards,

Team Datakeeper

Reply from Datakeeper

Sep 21, 2025

Hi Awais, thank you for your kind words! We really appreciate this.

Reply from Datakeeper

Sep 18, 2025

Thank you for your positive review! We're glad to hear that you were helped in a clear and helpful way. We really appreciate your feedback!

Reply from Datakeeper

Feb 11, 2025

Thank you for sharing your experience! We're glad to hear that the issue was resolved quickly and that everything worked out smoothly. We appreciate your understanding and are always here to help!

Team Datakeeper

Reply from Datakeeper

Jan 13, 2025

Hi Konrad,

Thank you for your review! We’re glad to hear that you found Datakeeper easy to use and that it helped you secure your rental home in Zoetermeer. If you have any suggestions or need assistance in the future, feel free to reach out.

Best regards,
Team Datakeeper

Reply from Datakeeper

Dec 12, 2024

Hi Natascha,

Thank you for your message. First of all, we are sorry that you got stuck in Datakeeper. We would like to help you to solve the problem. The issue you describe may be related to a failure that occurred at one of the sources where Datakeeper retrieves data. In order to get a clearer idea of what exactly is causing it and how we can fix it, we would like to get in touch with you. May we contact you and if so via what route? You could also approach us if you prefer. Through our website our customer support colleagues are available for you from 7.00 am to 0.00 (midnight).

Apologies for the inconvenience.

Kind regards,

Ruben
Datakeeper Team

Reply from Datakeeper

Oct 18, 2024

Hi Jaap,

Thank you so much for your 5-star review! We're thrilled to hear that Datakeeper made your application process easier. We're glad you noticed that we ensure only the necessary information is shared. We appreciate your support and are always here if you need anything.

^Emma

Reply from Datakeeper

Jun 17, 2024

Hi there,

Thank you so much for sharing your concerns with us about the security of using Datakeeper with your DigiD login.

We understand that entering your DigiD username and password into any app can feel daunting. We want to assure you that at Datakeeper, we prioritize your security above all else. That's why we intentionally designed our app so that you log in directly through DigiD. This way, we never store your sensitive login details, ensuring your information remains safe and private.

Currently, we rely on the username and password method because DigiD hasn't yet enabled us to use their app for authentication. Rest assured, we are actively working on integrating this feature to enhance your security and convenience.

It's important to note that Datakeeper is powered by Rabobank, a leader in banking security. This partnership guarantees that we uphold the highest standards of protection for your data. Your trust and peace of mind are paramount to us, and we want you to feel completely secure using our service.

Thank you for your trust in Datakeeper. If you have any more questions or concerns, please don't hesitate to reach out. We're here to help!

Warm regards,
The Datakeeper Team

Reply from Datakeeper

Apr 16, 2024

Dear Maurice,

We understand that the NFC passport technology we utilize is still relatively new and may encounter compatibility issues, particularly with certain phone/passport combinations. We regret that you experienced difficulties with this aspect of our app, and we acknowledge that we fell short in providing you with the support you needed.

While we strive to offer reliable assistance through our customer support department, we understand that our efforts may not always meet expectations. We apologize for any frustration you may have experienced in this regard.

Please know that we are actively working to improve our app's functionality and our customer support processes to better serve you and all our users in the future. Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a smoother and more satisfactory experience for you.

We hope for the opportunity to assist you better in the future and that you'll consider giving Datakeeper another try. If you have any further concerns or if there's anything else we can do to help, please don't hesitate to reach out to us.

^Emma

Reply from Datakeeper

Oct 30, 2023

I'm truly sorry to hear about the inconvenience you experienced with our app. We apologize for any frustration caused by the issues you encountered. It seems there was an unexpected outage that affected the data retrieval from BRP, resulting in extended processing times. We've taken immediate action to resolve this matter, and by now, the problem should be completely rectified. Your feedback is invaluable, and we're continuously working to ensure a smoother and more efficient experience for all our users. Thank you for your patience, and we hope you'll give us another chance to provide you with the service you deserve.