It's very glitchy Outdated posts, frozen load listings, chrashes and extremely expensive They just know it's almost a monopoly, so why change anything
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DAT recently launched an Ad campaign worded to appear as if DAT had a load board specifically for SPRINTER VANS. SYLECTUS HAS AN EXCELLENT DATA BOARD. HOWEVER DAT HAS NOTHING EVEN CLOSE TO SYLE... See more
Company replied
Absolutely horrible. DAT has always been a product intended for North Americans, yet you allow people for other countries to have access to DAT servers. REALLY?!!?!? Please tell me you believe that'... See more
Company replied
I paid for a subscription for two users and had my driver login to search loads using my new MC. I got banned for good, so they say because a third person who was my driver, was searching for loads. C... See more
Company details
Written by the company
DAT Freight & Analytics operates the largest truckload freight marketplace in North America. Shippers, transportation brokers, carriers, news organizations and industry analysts rely on DAT for market trends and data insights based on more than 400 million freight matches and a database of $150 billion in annual market transactions. Founded in 1978, DAT is a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500, and Fortune 1000.
Contact info
Southwest Nimbus Avenue 8405, 97008, Beaverton, United States
- 8005475417
- digitalmarketing@dat.com
- dat.com
2.6
Poor
104 reviews
Replied to 16% of negative reviews
Typically replies within 1 week
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All in one Stop
DAT never has let me down. I can always count on DAT to provide available loads, no matter where we are, big cities or small towns DAT has always had matching load. Today while searching for a load on DAT. I was able to post my truck and it automatically gave me matching loads to choose from. I didn't even have to search DAT done the search for me. In less than 10 minutes from login, I had already secured a load with broker that is approved by OTR Solutions Just simply post your truck and let DAT automatically match you with available loads. I recommend DAT to everyone, veterans in the industry and newcomers
30 April 2024
Reply from DAT Freight and Analytics
Thank you for taking the time to share your positive experience with DAT. We are thrilled to hear that our platform made it quick and easy for you to find a suitable load. Your feedback is greatly appreciated, and we will continue to work on enhancing our services to provide the best possible experience for our users.
Hard to navigate
2 May 2024
Reply from DAT Freight and Analytics
We're sorry to hear about your difficulty with the app. We'd love to get in contact with you to offer assistance. Can you reach out to our technical support at 800.547.5417 or via email at customer.support@dat.com?
Fake people posting load no Communication
Broker posting the Lord, no communication is not right. We pay for Service . You have to find out.
2 May 2024
Reply from DAT Freight and Analytics
Thank you for bringing this to our attention. We are continually working on simplifying our carrier experience and would be happy to discuss your feedback further at 800.547.5417 or via email at customer.support@dat.com.
Reply from DAT Freight and Analytics
Thank you for leaving us a rating.
Provides what I pay for
I have made great suggestions that are easy to add and haven't seen a single one of them added though which is why I give it four stars. Things like the ability to include my MC number when I click on the email link on the broker page.
30 April 2024
Reply from DAT Freight and Analytics
Thank you for taking the time to share your suggestions with us. We appreciate your input and are constantly working to improve our services. While we may not be able to implement every suggestion immediately, we value your feedback and will take it into consideration as we continue to develop and enhance our platform. We appreciate your understanding and continued support.
Everything is great and easy to follow
Everything is great and easy to follow. The font is a little small though.
2 May 2024
Reply from DAT Freight and Analytics
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our content easy to follow and appreciate your suggestion regarding the font size. Your input is valuable to us as we continuously strive to enhance user experience.
Overpriced, low value.
I pay $100 a month, I book maybe two loads a month off DAT. I haven’t tried any other loadboards so I can’t compare it to others, overall I guess it’s fairly useful but there are a ton of brokers that offer free loadboards like Uber or TQL among others that charge me nothing and are easier to book loads on. And typically pay about the same or more so 🤷🏻♂️
2 May 2024
Reply from DAT Freight and Analytics
Thank you for taking the time to share your feedback. We understand that the cost of a subscription may be a concern, and we appreciate your comparison with other loadboards. We appreciate your business and will strive to provide you with a better experience in the future.
1lode posting 20 times!
No lodes at all; a lot of double brokers..1 lode they posted 20 times;I really I don’t like DAT.
2 May 2024
Reply from DAT Freight and Analytics
We understand your frustration regarding the lack of load availability and the presence of double brokers on our platform. We sincerely apologize for any inconvenience this has caused you. We are actively working to improve our load posting system to ensure that legitimate loads are posted and double brokering is minimized. Your feedback is valuable to us, and we will take immediate action to address these issues. Thank you for taking the time to share your concerns with us.
Owner of a trucking company
Deity allow brokers to post more than one load multiple times that should not happen
2 May 2024
Reply from DAT Freight and Analytics
We understand your concern regarding the multiple posting of loads by brokers. We acknowledge that this can be frustrating and inconvenient for users. Our team is actively working on addressing this issue to ensure a smoother and more efficient experience for everyone. Thank you for bringing this to our attention.
Reply from DAT Freight and Analytics
Thanks for the positive feedback!
Hate useless map.
What is frustrating is the Map not showing pick up or drop point like before way to many glitches since DAT put everyone on same platform had only two issues in 4 years and since this platform have had issues lost loads fake loads etc think its to much
2 May 2024
Reply from DAT Freight and Analytics
We understand your frustration regarding the recent changes to the platform and the issues you've encountered since the transition. We sincerely apologize for any inconvenience or confusion this has caused. We invite you to reach out to us at customer.support@dat.com or via phone at 800.547.5417.
DAT recently launched an Ad campaign…
DAT recently launched an Ad campaign worded to appear as if DAT had a load board specifically for SPRINTER VANS. SYLECTUS HAS AN EXCELLENT DATA BOARD.
HOWEVER DAT HAS NOTHING EVEN CLOSE TO SYLECTUS....BAIT AND SWITCH.
THROUGH MANY FILTERS AND CONVINCING ONE MIGHT BE ABLE TO NEGOTIATE A SPRINTER VAN LOAD ....BUT NOTHING CLOSE TO ITS FALSE ADVERTISEMENT.
EXTREMELY DISAPPOINTED
2 May 2024
Reply from DAT Freight and Analytics
We understand your disappointment and frustration regarding the recent DAT ad campaign for sprinter vans. It was certainly not our intention to mislead or deceive our customers. We sincerely apologize for any confusion caused by the wording of the ad.
We value your feedback and take it very seriously. We are constantly striving to improve our services and meet the needs of our customers. Your concerns have been forwarded to our marketing team for review and consideration.
Thank you for taking the time to share your experience with us.
Convinced
Convinced. Th app continues to improve since I started.
Sometimes you’ll have some sketchy brokers on there but for the most part the app has delivered.
2 May 2024
Reply from DAT Freight and Analytics
We appreciate your continued support and loyalty to our app. It's great to hear that you've noticed the improvements we've made over time. We strive to provide a secure and reliable platform for our users, and we're glad to know that our efforts have been recognized. Thank you for taking the time to share your positive experience with us. We value your feedback and will continue working to enhance our app and ensure a positive experience for all our users.
Terminated my account but you charged…
Terminated my account but you charged me for almost to months with out having access while reviewing my case
Will not recommend you
1 January 2024
Reply from DAT Freight and Analytics
Thank you for providing this feedback. Please contact us at 800.547.5417, so we can resolve this!
Bad customer service with no communication at all to resolve the issue if there is issues
Our account was deactivated with out any explanation. Everything was working ok till around DAT update login was having issues did ask help from support but they couldn’t do anything and all a sudden account got deactivated and was told that there is a compliance issue which is not possible since DAT is the one who did all the paperwork for our company. We had paid for 2 seats, one for company CEO and one for manager/dispatcher that is companies employee.
25 March 2024
Reply from DAT Freight and Analytics
We understand the frustration and inconvenience caused by the sudden deactivation of your account. We sincerely apologize for any confusion or lack of clarity regarding the compliance issue. Our team is committed to resolving this matter promptly and ensuring a smooth experience for our valued customers. We will thoroughly investigate the situation and provide you with more information as soon as possible. Thank you for your patience and understanding.
I am a new carrier with 90 days mc and…
I am a new carrier with 90 days mc and otr solutions has been super helpful. I even procured a new customer that was a shipper and not a broker and they helped sign them on with the process. Communication with my team is great and they take the time to explain and are very helpful. So far any problems have been mitigated and taken care of!
2 May 2024
Reply from DAT Freight and Analytics
We are delighted to hear that our services have been instrumental in your success as a new carrier. Your positive feedback on our communication and problem-solving efforts is greatly appreciated.
Actually issues on current posted load…
Actually issues on current posted load when
I call broker he say load is Coverd
Please how to book new currently load
Thanks
2 May 2024
Reply from DAT Freight and Analytics
Thank you for taking the time to share your experience. We understand that you're facing some confusion regarding the load communication. We regret any inconvenience this may have caused. To assist you better, could you please reach out to us at customer.support@dat.com or via phone at 800.547.5417.
Reply from DAT Freight and Analytics
We understand that you're frustrated about your account closure. We take account security very seriously and thoroughly investigate any suspicious activity. While we can't share specific details due to security reasons, we assure you that we only take action when necessary to protect our users. We value your trust and are committed to providing a secure platform. If you have any questions or concerns, would be happy to discuss further at 800.547.5417 or via email at customer.support@dat.com.
I am doing power only load some time…
I am doing power only load some time have to sit 5 days to find the loads on load board for right price I am
Going out of business also had been cheated with Load board broker by 2 time worth price of 15 k no trust worthy load come some we get cheated on load and DAT say they are not responsible but they are responsible for the load posted on the load board
2 May 2024
Reply from DAT Freight and Analytics
We understand your frustration and disappointment with the challenges you've faced in finding suitable loads. We sincerely apologize for any inconvenience or negative experiences you've had. We take customer feedback very seriously and are committed to improving our services to ensure a better experience for our users. We would be happy to discuss your feedback further at 800.547.5417 or via email at customer.support@dat.com.
Reply from DAT Freight and Analytics
Thank you for taking the time to provide feedback. We'd like to ensure you're having the best experience possible and solve any issues with the app being slow. Please give us a call at 800.547.5417 or email at customer.support@dat.com.
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