Chris was very knowledgeable and answered my questions regarding renewal once I got in touch with him. My only complaint, if any, is the staff that answers the number on the web. They’re helpful and p... See more
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Darwin Homes Property management that works better for everyone: Owners, Residents and Vendors. Our locally based property managers and proprietary tech deliver peace of mind, transparency and responsiveness. We're evolving the property management one home at a time.
500 E 4th Street, 78701, Austin, United States
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Replied to 95% of negative reviews
Typically replies within 1 week
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Terrible service. I hate that I’m under Darwin now. I can never talk to a real person. My account balance is incorrect and they have still not fixed it!

Reply from Darwin Homes Property Management
Very fast respond to inquiries and follow-up.

Reply from Darwin Homes Property Management

Reply from Darwin Homes Property Management
Penelope was patient and very helpful

Reply from Darwin Homes Property Management
I have submitted multiple maintenance requests, and Camille B. has stayed completely on top of every single one of them. She is consistently professional, attentive, and genuinely cares about ensuring every issue is resolved perfectly. Her communication is always clear, friendly, and prompt. It is rare to find this level of ongoing dedication and customer care. Thank you, Camille B., for always making things smooth and stress-free!
Roselle was very pleasant, professional, and helpful with assisting with my issue. Thanks so much!

Reply from Darwin Homes Property Management
Staff responded quickly and was very helpful and understanding.

Reply from Darwin Homes Property Management
Darwin Homes has made our move from Delaware to Florida very smooth. Quick responses and thorough .

Reply from Darwin Homes Property Management
I called to inquire about trimming the trees around our home and they were out getting an estimate and was working on the trees within a weeks time. They picked a great company who did an amazing job!

Reply from Darwin Homes Property Management
⭐⭐⭐⭐⭐
I’ve had the pleasure of working with Patricia de la Cruz for nearly two years, and she is truly amazing! Patricia is professional, dependable, helpful, and an excellent communicator. She is always responsive and willing to go the extra mile, which makes working with her such a positive experience.
I truly value the relationship we’ve built and look forward to continuing to work with Patricia for many years to come!

Reply from Darwin Homes Property Management
Pamela Hubbard was our contact. If you want a no show/ghost to your appointment then this woman is for you. Made an appointment for a showing. Confirmed the day before. Never showed up, waited 30 minutes. Texted and called with no answer. Never heard from her again. Went elsewhere.. and most likely for the best after reading Darwin’s reviews!

Reply from Darwin Homes Property Management
Lizette was absolutely wonderful to work with and helpful all along the way! She helped throughout the entire leasing process and took the time to address all of my concerns and answer every question. She was patient, professional, and always available when I needed clarification. She made sure I understood each step of the process, which made everything feel much easier and less overwhelming. I truly appreciate her kindness, responsiveness, and dedication to helping me. I would highly recommend Lizette as your leasing agent.

Reply from Darwin Homes Property Management
Nicole was absolutely AMAZING! She made sure that my move in process was seamless and didn't get off of the phone until everything was in order. 10/10

Reply from Darwin Homes Property Management
Nicole Torres have be nothing but professional she is always there to assist and fix issues I have been having with Darwin this is my Second time leasing and I wish I had her involved for the beginning. When i thought I wasn’t being treated fairly she explained the situations at hand and also resolved them every time Darwin should feel lucky to have a member on there team like Miss Torres i can say before her involvement in my account i wasn’t happy with much hassle it took to get information about my account so thank you very much Nicole and I’ll remember to stay calm next time ty .. Also the dates of my experience with her, is multiple weeks before today she’s always made me feel better and at ease after speaking with her

Reply from Darwin Homes Property Management
I want to take a moment to recognize Nicole and Myx at Darwin Homes for the exceptional service they have provided me.
I come from a background of extensive customer service, so I know firsthand what it looks like when someone is genuinely going above and beyond to help a customer, navigate a difficult situation, and make sure there is a successful path forward. Nicole and Myx have demonstrated exactly that level of service.
Both of them have shown an incredible combination of professionalism, patience, understanding, and, most importantly, heart. They took the time to listen, understand my circumstances, and work with me to help rectify my situation rather than simply treating it like another transaction or another account number.
I truly cannot thank them enough for the way they have handled everything. Their willingness to communicate, their professionalism, and their genuine desire to help have made a tremendous difference, and I am sincerely grateful.
Darwin Homes should be proud to have professionals like Nicole and Myx representing the company. It is refreshing to encounter people who understand that managing a business is not just about policies and procedures—it is also about how you treat people. Nicole and Myx have shown that you can conduct business properly while still leading with compassion and humanity.
Thank you both for everything you’ve done. Your exceptional service has not gone unnoticed, and I truly appreciate you!
Dionisio Samuels

Reply from Darwin Homes Property Management
Im on my 3rd renewal with Darwin Homes the staff is amazing they are efficient and excellent at getting things done. The home is amazing

Reply from Darwin Homes Property Management
Today is the first time that I've interacted with them so far very professional, friendly looking forward to working with them.

Reply from Darwin Homes Property Management

Reply from Darwin Homes Property Management
Marvin Nuñez has been helping us since we signed our lease and our assistant property manager. Marvin is absolutely wonderful. We have been helped so quickly with every little question and concern brought up and we have never been made to feel bad about it. The entire team who has helped us has gone above and beyond for us but especially Marvin Nuñez. Thank you, all, so much! We truly truly appreciate the help, this has been by far the best leasing experience we have ever had with any company. Highly recommend this team and company. Wow!

Reply from Darwin Homes Property Management
They don't respond right away, and they don't inspect the rental house beforehand; for example, I just moved in and discovered the carpets reek of urine and dog (I don't even own a pet), yet they simply refuse to address it. On top of that, I called maintenance and they want to charge me a fee just to come inspect the carpets—which shouldn't be the case, since I only just got the keys 24 hours ago. The stench is unbearable; I have a child, and we can't even sleep there.

Reply from Darwin Homes Property Management
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