Darwin Homes Property Management Reviews 

Viewing the home was easy. There were a few issues with the place but thankfully Meredith put me at ease and assured me that everything would be taken care of. She walked me through the entire process professionally and enthusiastically. Excited to start my relationship with Darwin, especially with people like Meredith on staff. Excellent service.

House look nice

This company has made my process seamless. Trish was very knowledgeable and kind above all else. I immediately trusted her because she was so warm and you could just tell she knew her stuff. Thank you for making this transition so incredibly easy!

The experience & the process was very straightforward, quick. After losing my grandmother, I didn’t want to live in such a huge house and have all of those responsibilities so I wanted to embark on something that was reasonable Affordable and just perfect for me. This house is just that am I planning to make memories and start my new journey. I had all the help that I needed to move in smoothly. Can’t Thank you all enough for all your help!!

The communication between me and the company is not clear I don’t get a response to my emails in a manner able time. A little disappointing

ITS ABOUT A MOVE OUT, I TOLD THE PROPERTY MANAGER I HAD A MEDICAL
EMERGENCY MY WIFE IS AT HOME HOSPICE CARE, NO COMPASSION NO SUPPORT HE STILL SAID I HAD MOVE BY NOVEMBER 1, HE DID GET GIVE US TWO MNS
NOTICE, WE WERE PACKING AND LOOKING FOR A PLACE TO. THEN SHE GOT SICK AND HOSPITALIZE ( UCHICAGOMEDICINE INGALLS MEMORIAL). HARVEY ,ILL 60426. I WAS DENIED AN EXTENSION. I CAN'T MOVE.

The Gastonia properties are overpriced and poorly built, I want out of my lease early, I’m not living here anymore either way.

Quick process.We were kept up to date on everything.

Mark was very responsive. He was able to correct some previous errors and did so quickly. We are very satisfied with his performance.

Renting from Darwin has been an excellent experience. They are super responsive to maintenance issues and always respond very fast to any questions that I may have.

My rental was managed by a different company for the past year, and getting ahold of someone in a timely manner was a constant struggle. Thankfully, the property owners recently switched to Darwin Homes, and Nico has been amazing!

I’ve had plenty of questions and a situation that hasn’t been the easiest to navigate, but he’s been so patient, understanding, and helpful throughout it all. Having someone who takes the time to listen and help has made such a difference. Thank you, Nico, for making this transition feel so much easier!

Im very dissatisfied with the transition from the other management company to Darwin Homes. They are very disorganized. The people that I talk to are not very knowledgeable. I've requested to speak to management several times and had no luck. I can't imagine what it what it will be like if I should need repairs. Not happy.

Darwin Homes bought the house we have been living in for several years. After over a year of renting from them, we had our first major issue. The old glasstop range shattered with a couple of pots and a pan on top of it. They replaced it and over a month went by without hearing anything about it. Then they added the charge for the range the day before they added our rent, without an inkling of a heads up. We reached out to customer service just to see if it was possible to waive the fee. After being in back and forth communication with someone from Darwin for several days waiting for an answer, we heard back and were told the charge would not be waived. Since it had taken them several days to get back with us, the unpaid fee for the range was “past due” well before we had heard back. And they refuse to waive the late fee. It’s like talking to a bunch of bots who can’t step outside of their talking points. Really makes you want to bang your head against a wall. Whether we should pay for the range or not is besides the point, adding the charge with no heads up then allowing late fees to accrue while you decide if you would waive the fee are the actions you’d only expect from a shady sordid company like Darwin has proven themselves to be.

Great staff and good communication and services

After my lease ends, I will never rent from this property company. I was told and confirmed before I moved in and I didn’t need to get trash service set up. They said it was through the property manager. I never set it up and I never received cans. Because they told me not to. We went by… By the third week I had called five or six times and they kept saying they would send a message and call me back. I finally called the trash service myself and they said that no one ever set it up. Finally by the sixth or seventh call and three weeks without trash someone at Darwin finally said I have to set it up myself. At that point by the time I called the trash company again they said that we were switching companies and so after that date, they weren’t allowed to send out new trash cans. So I will now be without trash for two months and my garage is full of it. Not to mention the customer service in general was just so poor. I never got a call back. I will never work with this company again.

The agent was really nice. However, i still was not able to set up a viewing of the property that i would like to see. I do not know how to contact an agent attached to the property. The site would not accept my face and ID to verify me as a real person and it dosent allow me to try again.

We paid a cleaning fee and nothing was cleaned when we got in here and nobody answering the phones is just ridiculous and the amount of things wrong with the house is crazy very weak water pressure and spouts coming off the walls they left dead vines all over the house and spider webs it’s just plain and simple laziness but 1 thing they did was make sure they got their money even if I didn’t get what I paid for

So far so good Mrs Ashley has been great she responded very quickly and helped me out. I'm awaiting on my review for the property I'm interested in so hopefully it works out. The customer service was definitely outstanding quick response and helpful and I thank her.

Very good overall, I would definitely recommend and use in the future.

Sheila was absolutely wonderful to work with! She was helpful, understanding, and genuinely concerned about our situation. We were worried about paying for a service we weren't receiving, and it meant so much to have someone who was just as concerned about protecting our funds as we were. She responded quickly to every email, and throughout the entire process, I felt that she was truly invested in helping us find a fair resolution.

It's such a relief when you encounter someone who listens, understands your concerns, and treats you like a person rather than just another customer. Sheila went above and beyond to make us feel heard and taken care of. Her kindness, responsiveness, and genuine concern made what could have been a frustrating experience so much easier. Thank you, Sheila, for caring and for making a real difference!