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Darch Oil Reviews 553

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TrustScore 4 out of 5

4.2

Fuel Supplier
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and friendly demeanor, making interactions pleasant whether ordering online or by phone. The service is frequently described as efficient and reliable, with many people appreciating the ease of ordering and the promptness of deliveries. Reviewers often highlight the competitive pricing and the respectful, careful conduct of the delivery drivers. However, some customers also noted issues with delivery times, experiencing delays beyond promised dates, and occasional problems with order processing. A few other people also felt that pricing could be inconsistent, with unexpected increases occurring before delivery.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many praise prompt and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the prompt, efficient, and reliable... See more

Order

Users describe ambiguous interactions with order. While some customers found the ordering process easy,... See more

Price

Customers had ambiguous experiences with price. While some reviewers found good market prices for heating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company, always friendly & helpful when you call the office. Drivers excellent, Never had a problem with Darch Oil service & reliability, great communication at all times. Wouldn’t go any... See more

Rated 5 out of 5 stars

Heating oil arrived in perfect time. The quantity we asked for arrived when arranged, and the delivery was done first thing in the morning - we didn't even know they had been. Easy and efficient - and... See more

Rated 5 out of 5 stars

Fantastic service, as always! Easy to order online, or if ordering via phone the staff are always friendly and happy to help. The delivery drivers are always respectful and careful on our property w... See more

Rated 5 out of 5 stars

Very easy to order and good information about the delivery day. The delivery driver was extremely pleasant and followed the original online directions perfectly. I have been using this company fo... See more

Company details

  1. Fuel Supplier

Written by the company

Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...

Contact info

4.2

Great

TrustScore 4 out of 5

553 reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

No one answered the phone to take my…

No one answered the phone to take my order, so I went on line to order. Once the booking was complete it gave me a 3 day delivery date, but the oil did not arrive until over a week later!
The cost was also an issue, I am aware that prices go up in difficult times. At the time of ordering petrol had gone up 8% but heating oil was nearly up by 100%, how can that be?

7 March 2026
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Reply from Darch Oil

Hi Lee,

We’re sorry to hear about the delay and the difficulty reaching us — demand has been exceptionally high recently, which has affected both call response times and delivery schedules.

In terms of pricing, heating oil rose more sharply than petrol in part because it’s linked to the same part of the barrel as jet fuel, which was hit hardest during the recent Middle East disruption. This pushed wholesale heating oil costs up significantly more than petrol.

If you’d like us to look into your order, please email your account number and/or delivery address to feedback@darchoil.co.uk
and we’ll investigate further.

Thank you for your feedback.

Best regards,
The Darch Oil Team

Rated 1 out of 5 stars

Very rude driver

Very rude driver . Drove into fence did damage to property . Sat in lorry shouting and thumping steering wheel . Kicking lorry totally unreal . As a lorry driver he should have realised he couldn’t driver forward , he needed to go forward and reverse into the space .

13 March 2026
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Reply from Darch Oil

Hi Jennifer,

We’re very sorry to hear about this and take reports like this seriously.

To help us investigate, please email feedback@darchoil.co.uk
with more details. If you are a customer, include your account number and/or delivery address. If not, please provide the location and approximate time of the incident.

We will refer this to our Regional Operations Manager, and as most of our tankers are fitted with cameras, we will be able to review the situation thoroughly.

Thank you for bringing this to our attention.

Best regards,
The Darch Oil Team

Rated 4 out of 5 stars

Reliable

Oil delivered as promised. Notified day before delivery as requested.
I order online and find the website rather annoying. I usually have to reset my password, no idea why.

5 March 2026
Rated 1 out of 5 stars

Vague and unhelpful informaiton

Vague and unhelpful informaiton. Company name not updated despite, calling, putting it in writing and confirming on the telephone once again.

5 January 2026
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Reply from Darch Oil

Hi Johann,

Sorry to hear we weren't helpful with the update.

I've checked the account for the email address you are reviewing from. The business name matches the @domain of your email address.

Is that correct? If you can email feedback@darchoil.co.uk with your business name then I will ensure it's updated (if not already) on your file.

It could be that we created a new account for the updated business name (without closing the old account) in which case we'd have both on record. If you can let me know the previous company name then I will ensure there aren't duplicate records.

Thanks,
Andy

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