My order was never honored and the customer service was terrible. I got a refund after 11 months of fist fight. This company is a scam am sure. Do not buy anything from them.
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See what reviewers are saying
Ordered 2 pairs in early March this year that never arrived. Figured global shipping problems may be the cause so gave them time so after 4 months decided to follow up. Have contacted the compa... See more
Absolutely horrendous company. Order placed 5 months ago and still no sign of shoes. Sent multiple emails but received not a single reply. Fortunately I paid on my credit card and therefore was protec... See more
Absolutely pathetic company...I ordered shoes in mid January of 2022 paid $550 for 1 pair of shoes and 8 months later still nothing. I have reached out numerous times and zero response. Unfortunately... See more
Company details
Written by the company
Dapper Lane designs and handcrafts exquisite footwear and accessories for gentlemen and ladies alike. Our top-of-the-line materials and leather are sourced from Europe's finest tanneries for quality that is second to none. We produce ready-made designs as well as customization via our online configurator. With our exquisite craftsmanship by expert leather artisans, our footwear and accessories always stand out with a touch of class, hence why our customers always come back for more. Aside from direct-to-consumers, we also have a wholesale platform to attract wholesalers and resellers who are ready to expand their footwear business.
Contact info
16192 COASTAL HWY, 19958, Lewes, United States
- support@dapperlane.com
- dapperlane.com
Hasn’t replied to negative reviews
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My order was never honored and the…
My order was never honored and the customer service was terrible. I got a refund after 11 months of fist fight. This company is a scam am sure. Do not buy anything from them.
The company is untrustworthy
I just put one star to have the ability to write a review. It would have had no stars. The company is horrible. It took over a month to inform me that the shoes I ordered were not going to be honored by the vendor. I should have gotten an automatic refund, but I didn’t. I tried emailing, no response and calling, but there isn’t a process for customer services. There merchandise looks great, maybe real, but the company must be a fake. I’m out $1,200 and they continue to advertise. Don’t trust this company - just from experience.
Never received shoes
I paid for the shoes …they were never sent…and no one would help me ….
Total scam guys were gonna send me…
Total scam guys were gonna send me shoes and never did had to fight tooth and nail with them to get a refund
Order never arrived
Order never arrived. Responded once to inquiries with a standard email, then never responded again. This company is a total SCAM. DO NOT ORDER.
Ho est customer service and great attitudes
I really love the fact that the company gives incentives for returning customers and when I have a question on anything Tara and Joseph are willing to help. Plus it's nice to be able to talk to a customer representative instead of a machine. This is what keeps me coming back.
You stole my money.
You stole my money and never sent me product. Worst shopping experience of my life.
I never received my order
I never received my order. After several attempts over months to reach them I finally gave up. DO BOT BUY FROM THEM!!!!
they took my money but never got my…
they took my money but never got my shoes. would return call or emals or messages on FB
Goods never received order no #3129
Goods never received order no #3129. This website is a fraud! Had called so many times!
Worst company ever
Worst company ever! I ordered my shoes over 2 years ago and recently received an email asking me about the product. Terrible and I want my money back! I ordered my shoes in January of 2022.
My order still pending
I had good 2 sneakers from dapperlane before which is very perfect one and later I selected another which I made payment through afterpay for four time and till today (28/07/2022) I don't receive my order or return money back, this is Online # 100387414827
Took My Money, Never Delivered My Custom Boots!
I’ve ordered multiple boots from Dapper Lane in the past. This time, I ordered multiple pairs, paid and got the order confirmation (#3350). But Dapper Lane never delivered my shoes! When I emailed they said they’d get back to me and gave me ticket ID R7224490 and that was the last I heard from Dapper Lane. They didn’t respond to any of my follow up emails. Dapper Lane took my money and disappeared.
It’s a scam
It’s a scam ; I never got the product or my money back ; they made sure I run out of time to dispute the charges with my credit card . Never got the shoes or my money back .

Reply from Dapper Lane
A FRAUD OF EXPERIENCE
I never received the shoes and no one ever contacted me after numerous attempts to communicate

Reply from Dapper Lane
Big time Scammer ….
Big time Scammer ….. I ordered two shoes till today, I haven’t got it.
More than two years ago. First order processed dec 27/2021 second order processed dec 28 2021 one of the shoes cost $410 and the second one $285 till today I haven’t got it. I paid through”Affirm” . I did reach out to both parties no response
Not worth the hassle.
Absolutely horrible communication and customer service. I will never buy from them again, even though they had a boot still that I would loved to buy.

Reply from Dapper Lane
This company is a scam.
Package was not delivered. Refund not issued. It’s been 3 years since the order was made. I have emailed Dapper Lane a dozen times to no avail. I have reported them to the BBB. Still no luck. This company is a fraud! Do not buy anything from them.
I order 2 pair of boots
I order 2 pair of boots, I never received them. Over a year of waiting. Emails and dms, nothing. Luckily, I used Affirm when purchasing the boots and got a refund. So disappointing, those boots were 🔥🔥🔥🔥. I would NEVER order from them again. Respectfully.
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