I would give 0 stars. I ordered a plush for my child and it should have arrived by April 8th. When reviewing the tracking it arrived in my state of TN then was routed to Maryland and no updates on tr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delays. Evasive communication.
The website said the pre order would ship at the beginning of December (for Christmas) and if delayed a refund would be offered. The shop app tracking said it was being processed, then it said shipped, then it said awaiting data, then back to being processed. I enquired with customer service a month after the order and said if it still hasn't shipped i.want them to honor their website communication and give me a refund. They answered quickly (which was good), explaining that it still hadn't shipped and just ignored my request for a refund, thanking me for my patience. Frustrating. They directed me to expected delivery dates that they had changed since my order, as if that validated the delay. Update: 2 weeks and 2 emails later, they gave me a full refund. So that's something and got them a star back. A shame, my daughter loves these toys and the Dandy's World game. Amazon is saturated by copies of these toys and we try and support the developer by paying more, plus shipping and import taxes, but they drop the ball on their customer service communication, expectation management and supply organisation. Feels very amature.
Really disappointed
Really disappointed - order two gourdy plushes in October (as Christmas gifts for my children) as delivery stated for beginning of December. Delivery times all pushed back and no response from customer service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








