Me and my sister Vanessa really needed the items that we ordered for my mom's 95th Birthday gift and the sneakers for my aunt who is 91 and they could not process my order. I was highly disappoint... See more
Company replied
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See what reviewers are saying
After reading site reviews I am not confident I will be acquiring my order. After reading reviews, I attempted to contact customer service by phone and line was constantly busy as I had read. I used t... See more
I am back to RAVE about my product. I ordered a custom duvet cover for my Liverpool obsessed son’s bedroom. The product is absolutely gorgeous. I previously gave a less than stellar review about the c... See more
Company replied
I am extremely disappointed with this company. They took my money immediately, and they have never delivered the order.
Company details
Written by the company
The most important thing to us is our customers experience. We want you to be able to find something you love, buy it and receive it without any problems or frustration. We're here for you everyday to answer your questions and make sure everything runs smooth for you. We stand by our satisfaction guarantee and will always make sure you are taken care of. Rest easy when you shop with Dalabshop because we have your back!
Contact info
10 Anson Road #22-02 InternationalPlaza, 079903, Singapore, Singapore
- +1 (910) 250 9291
- support@dalabshop.com
- dalabshop.com
Don’t buy from them
Probably will never buy from again. Super slow shipping. Over 8 days and no tracking yet. Poor communication. Sorry I even bought from these people. When I finally get my order it’ll probably be crap.
3 March 2022
Reply from Dalabshop
Hi Customer,
We truly apologize that you had a bad experience when using our service. Because we are having a flood of orders and also carrier's facility has been overloaded, your order need more time than usual for delivery. We understand this must be a disappointment but rest assured that we did not expect this to happen. We hope that you can sympathize and be patient with us.
I ordered Jan 26 and here is March 2…
I ordered Jan 26 and here is March 2 still want on my order
2 March 2022
Unprompted review
Reply from Dalabshop
Hi Jackson,
I am so sorry for the delays with your order. We always prioritize complete satisfaction of our customers and make sure that the products reach them within the specified time limit. Unfortunately in your case certain situations just came up suddenly and we failed to dispatch the items within the planned time frame.
After checking, I discovered that your order had also been delivered for quite some time; if you have any issues with the order, please contact us at support@dalabshop.com so we can investigate and assist you.
I have received nothing to date....???
1 March 2022
Reply from Dalabshop
Hi Grobler,
We truly apologize that you still have not received your order. Due to increased order for the holiday season and the complicated situation of Covid-19, the shipping unit has been overloaded and we could only apologize for the delays. We hope that you can sympathize and be patient with us.
Don't do it!!!
I order the Ralph Lauren larger Blue Bath set. The company sent me purple when I emailed to inform them that my order came but the color was wrong, they ask to see picture which I provided to them. Their responds were “After sending the information to the higher department, I have been informed that it was similar to the photo on our website. Please keep in mind that the color may vary slightly (either lighter or brighter) due to the different screen displays on each device and manual production. We regret that we are unable to provide you with further support in this matter and we highly appreciate your time in this process. If you need anything further, please let me know, I will be more than happy to assist.” Which is bull I can’t stand this fake color blind company. DO NOT ORDER FROM THIS COMPANY EVER!!!!
24 February 2022
Unprompted review
Reply from Dalabshop
Hi Purifoye,
We are sorry to hear your time using our services has not been the best. We have sent your case to the quality control team to check and verify the issue. Your opinion is valued greatly and it gives us direction to improve the standard of service to our customers and try harder to raise the quality in the near future.
You are asking for a review and I…
You are asking for a review and I haven’t even received the product yet and it’s taking forever
23 February 2022
Reply from Dalabshop
Hi Amy,
I am so sorry for the delays with your order. We always prioritize complete satisfaction of our customers and make sure that the products reach them within the specified time limit. Unfortunately in your case certain situations just came up suddenly and we failed to dispatch the items within the planned time frame.
After checking, I discovered that your order had also been delivered for quite some time; if you have any issues with the order, please contact us at support@dalabshop.com so we can investigate and assist you.
Good quality
Good quality. Perfect gift. Personalization was perfect. Blanket is large, thick, and soft. Couldn’t have asked for better.
21 February 2022
Unprompted review
Reply from Dalabshop
Hi Lima,
Thank you so much for your wonderful review! We work hard to meet expectations like yours, and we're glad to hear we succeeded. We appreciate your feedback and work hard to maintain an excellent level of service for our customers. We hope to see you again soon!
Excellent service
Excellent service. I requested a change twice and it was happily changed. Prompt shipping and excellent quality. Highly highly recommend!
17 February 2022
Unprompted review
Reply from Dalabshop
Hi Barbie,
Thank you so much for your wonderful review! We work hard to meet expectations like yours, and we're glad to hear we succeeded. We appreciate your feedback and work hard to maintain an excellent level of service for our customers. We hope to see you again soon!
Tom & Jerry Blanket
I bought a Tom & Jerry blanket as a gift for my nephew and he was delighted and overjoyed.
Good quality, nice size and I would suggest this item to anyone looking for something cute to put on a bed. I was not disappointed.
16 February 2022
Reply from Dalabshop
Hi Louise,
Thank you so much for your wonderful review! We work hard to meet expectations like yours, and we're glad to hear we succeeded. We appreciate your feedback and work hard to maintain an excellent level of service for our customers. We hope to see you again soon!
Reply from Dalabshop
Hi Michael,
I am sorry to reply to you this late. I have looked at your order and found that it was delivered on Feb 28th, if you still need further support with this order, please reach out to us at support@dalabshop.com, we will be more than happy to assist.
My order was immediately cancelled and…
My order was immediately cancelled and refunded, but the customer service team kept me updated and gave me a discount to order again. I hope the item arrives on time.
15 February 2022
Unprompted review
Reply from Dalabshop
Hello Angela,
Thank you for giving us this review! It’s only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Please do not hesitate to reach out to us if you need any assistance.
This was an exceptional item!!
This was an exceptional item!!! You captured my vision perfectly! And also provided incredible customer service !! Thank you again!
14 February 2022
Unprompted review
Reply from Dalabshop
Hi Marizia,
Thank you for giving us this review! It’s only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Please do not hesitate to reach out to us if you need any assistance.
The hoodie showed up quickly
The hoodie showed up quickly, the sizing was perfect, and it is immensely comfortable and also warm, which is what I was looking for. Great hoodie - will likely quickly become my favorite.
9 February 2022
Unprompted review
Reply from Dalabshop
Hi Loureiro,
Thank you so much for your wonderful review! We work hard to meet expectations like yours, and we're glad to hear we succeeded. We appreciate your feedback and work hard to maintain an excellent level of service for our customers. We hope to see you again soon!
Love this shower curtain!!
Love this shower curtain!!! Such great quality and the clarity of the print is awesome!! Wish I had more bathrooms to buy more shower curtains! Definitely recommend this shop and their products.
9 February 2022
Unprompted review
Reply from Dalabshop
Hi Emma,
Thank you so much for your wonderful review! We work hard to meet expectations like yours, and we're glad to hear we succeeded. We appreciate your feedback and work hard to maintain an excellent level of service for our customers. We hope to see you again soon!
The artwork turned out perfect
The artwork turned out perfect! This was a gift and she absolutely loved it! I was expecting the blanket to be a bit thicker and of better quality but overall, I was happy with my purchase :)
8 February 2022
Unprompted review
Reply from Dalabshop
Hi Sampaio,
Thank you so much for your wonderful review! We work hard to meet expectations like yours, and we're glad to hear we succeeded. We appreciate your feedback and work hard to maintain an excellent level of service for our customers. We hope to see you again soon!
Very bad
Very bad. I tried to cancel the order right away after ordering and was told it was too late. I received two back to back emails every day for four days; one said it had already shipped followed by another one that said it was await shipping. When it did show up it was totally flimsy cheap fabric, print barely resembled the photo. I’ve asked for a path to return it all week with zero information from the company. No paperwork in the package at all with any return instructions. This company is completely unethical. Do not waste your money here.
6 February 2022
Reply from Dalabshop
Hi Elizabeth,
I'm sorry to hear you had a negative experience with us. I reviewed your order and discovered that you requested to cancel it after 24 hours; therefore, we are unable to accept because the order was being processed.
Please be aware that the item is made to order and that we do not keep any in stock. As a result, we were unable to assist you with your return request because it did not meet your expectations. This is also stated in our return policy; please double-check if necessary.
We highly appreciate your understanding in this matter. If you need anything further, please reach out to us at support@dalabshop.com, we will be more than happy to assist.
I love my navy blue polo bathroom set…
I love my navy blue polo bathroom set but I feel like Ralph Lauren should be bigger on the toilet mat, seat cover and shower curtain
5 February 2022
Unprompted review
Reply from Dalabshop
Dear Bynum,
You have been an excellent customer, and we are grateful for your patronage. Your feedback is greatly appreciated, as it assists us in improving the standard of service we provide to our customers and striving to improve quality in the near future. We hope to see you again in the near future.
I ordered a blanket the beginning of…
I ordered a blanket the beginning of December and still haven't gotten it and no one has told me anything it was suppose to be here by December 28
25 January 2022
Reply from Dalabshop
Hi Anndrea,
I am so sorry for this, I know there have already been many issues as a result of the delays and that this process has been incredibly frustrating. This is not the customer experience we promise. Please know that the problem is aware and we are checking with the carrier before reaching out to you with a solution.
One of our agents will contact you privately shortly; please give us some time to keep you updated on any news. Thank you for your time and patience throughout this process.
Shoes were not as described
Shoes were not as described. They are not real Vans. Very poor quality. Delivery was slow since item was actually shipped from China. Very disappointed.
23 January 2022
Reply from Dalabshop
Hi Jennifer,
I'm sorry to hear that the item fell short of your expectations. We strive to provide high-quality items at reasonable prices, and we are deeply disappointed to learn that you are dissatisfied with the item.
Please kindly reach out to us at support@dalabshop.com if there is anything we can assist you with.
Love to hear from you soon.
Seller was so easy to work with on…
Seller was so easy to work with on customizing my design and mocking it on the item I was looking for. Hoodies comfy!! Looks like a real hoodie with print you would buy in a store
22 January 2022
Unprompted review
Reply from Dalabshop
Hi Lino,
Thank you so much for your wonderful review! We work hard to meet expectations like yours, and we're glad to hear we succeeded. We appreciate your feedback and work hard to maintain an excellent level of service for our customers. We hope to see you again soon!
Reply from Dalabshop
Hi Tamara,
I am sorry to hear that you have not received the item.
I have told an agent to contact you in order to provide additional shipping information; please check your inbox and respond to us if you require any further assistance.
Kind regards
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