Daiwa Massage Chair® Reviews 

We purchased our Daiwa Legacy (DWA-9100) on October 23, 2016 and the center rollers quit working in September of 2019 (not replaced until October 2019). Luckily it was still under warranty! Although you still have to pay $350 for them to come out to fix anything. They could not fix the center rollers so the technician brought in a new chair (just the center of the chair is new they put my original sides and foot rest back on) It's now March, 2020 and the rollers quit working. We do not use this chair daily so how could the center rollers already be broken. I called Daiwa today 3/12/20 and we did some trouble shooting, sure enough it needs new center rollers. Our options are to have them come out again for $350 plus the cost of the new roller assembly or we can purchase the roller assembly from them and change it ourselves. I watched the video and it's not an easy task. This chair was quite the investment so I hope Daiwa does the right thing.

**UPDATE: 10/23/20
So due to the coronavirus Daiwa could not come out to fix our massage chair in March. I texted them on June 15th to see if they were back up and running. I'm not sure if they would have ever contacted me back. They texted me back on the 15th and said they would check with their repair department and get back to us. Never heard back so I texted them again on June 22nd and then they set up an appointment for June 25th to work on our massage chair and realized they could not fix it at our house. They needed to take it back to there shop to work on it. They brought it back the next day and the chair worked again. The technician said they had a bad batch of the center roller (harness) part. It's now October 23rd, 2020 and the same part is broken again. It actually stopped working on October 12th and so I texted Daiwa that day and again on the 15th. NO REPLY! I called in today and did some trouble shooting with a technician. Sure enough the same part needs to be fixed. How can the same part break over and over again. This chair is a lemon! At this point I don't know what to do. What a waste of money.

1. On going communication and status update was appreciated.
2. Installation and check out was thorough. During install minor problem came up w/chair and tech resolved onsite quickly.

Nice chair, fits perfectly in my room, like the built in controls. I over did it the first time and was sore but after I adjusted to it I love it. For the size and the price I think it fits the bill, the others are the size of a car and are way to expensive, this one does the job and the representative at Sam's club did a great job showing the product line.

Like how it even massages the siatica muscle. It’s a full body massage and that was what I was looking for. It’s a great massage chair. I have no regrets in purchasing it.

We love our chair, the only complain we have is that didn't come with instruction and we haven't been able to learn all the functions.
Gustavo Harris.

I love my massage chair. I use it after work, which my legs just love me for it. Sometimes I'll just sit in it with the heat on. Sometimes I'll sit in it and run through the different programs while watching TV.
The guys that delivered it were great, they got it in my house and set up without any damage.
I would highly recommend their chairs to anyone interested in a massage chair, just wonderful!!

I could not be happier with my Daiwa Massage Chair. The deliver was on time and they were very informative on how to use the machine properly. This is a great investment in your health and well being.

Our chair arrived right at our door on the farm and was easy to assemble and start using. We are pleased with the help we received to get it over the border into Canada and all the Daiwa people were great to work with.

Great chair. Just wondering how to get heat on the back. It currently only heats the seat area.

The chair works fine. My whole family loves it

I got this chair for my wife; she says that the feet area is to aggressive. For me is OK. Thank You.

I have searched for a massage chair for a very long time. Then I met May Kam at an Oriental grocery store on Colonial Avenue. She went over the chair ‘s various features and answered all my questions. She was very patient with all my questions. I have tried the Panasonic while visiting relatives in Honolulu. Also tried the massage chairs at Costco in Brandon. I decided to purchase the Daiwa and have not regretted it. The delivery was on time- the two techs were great. Overall excellent experience. I still owe May a dinner!! Thank you!!!

Love this massage chair. We have used it daily and shared it with our friends who come into our home. I think the quality is good. we have only had it since September and now it is January. All parts are still working. Customer service has been good about texting with any concerns that we have. The only thing I wish it did better is the shoulder massage, but it does a good job, not excellent. Everything else is wonderful and no problems. Really great for keeping us aligned and limber.

Sweet thing takes me to heaven and back with a smile on my face.

I would like to commend Omar and his companion . Both of them really took their time in making sure that they dont damage anything when they are moving the massage chair to fit into my room.

Really good massage. Takes a bit to get used to the feet massage for me but have quickly adapted. The zero gravity and back stretch are the best.

The salesman showed us the featured and benefits, and provided clear purchase options.

You guys helped us in time of need when we moved over to our new house. I just wanted to say thank you for moving our chair you guys are awesome.