Daisystreet.co.uk Reviews 118

Excellent quality top with a clever and witty design. Prompt delivery incl a sheet of free adorable stickers

Cheap fabric stitching broken already

I have to pay to send it back. No full refund still had to pay 8quid!

If I could zero stars I would. I’ve been waiting for a refund for a month now. Customer service keep ignoring my emails, I have to double message to get a mediocre response. I have sent the return tracking number multiple times and they keep claiming it’s incorrect then ignoring my emails. I would avoid at all costs. Pretending they haven’t received returns and refuse to refund.

Bought a "Wobbly Mug" specifically as it was described as wobbly; but it wasn't "Wobbly". returned it for a refund and got £2 back instead of £7 (minus a penny). Won't be buying from them again. And can't recommend the you buy from them!

I had a really good experience with Daisy Street. I placed an order for two items and was contacted to say that one of the items (a hoodie) had a mark on it, did I still want it at a discount price or a refund. I still wanted it, but then was later emailed to say they found another hoodie of the same design and size with no mark, which was promptly sent to me. Very much appreciated - great customer service and fast dispatch, the items arrived quickly!

Really lovely clothing and very cute packing and little gifts 😍 Have quite a few Daisy St items now - love them and will continue to buy more 😁❤️

I saw the Bambi coat through advertisements on TikTok and fell SO in love with it. When I checked the website, it wasn’t yet there as it hadn’t been released. I proceeded to check the website daily waiting for it to drop, and when it finally did, I rushed to order it. Except, despite the big wait, it was a preorder only with no particular date of delivery, just that it would be over a month.

Ages later, after waiting for the drop of the coat and then the order to actually arrive, my Bambi coat finally arrived and I was ecstatic. It was so soft and beautiful, warmer than I expected, and I got so many compliments on the coat just the first two times I wore it out.

‘So what’s the problem?’ I hear you ask. As soon as the coat arrived, one of the clasps on the coat was loose. I was concerned, but left it be. After just two wears, the clasp fell off. For a £75 coat, this is not the quality one expects.

Bless my mum: she sewed it back on. It looked messy but was hidden within the fur.

And then? On the very next wear? The other side of the clasp fell off too. This was not a good sign for the coat. Mum came to the rescue again and fixed the coat like the angel she is.

At this point, I had taken photos of the broken clasps and decided to raise this with Daisy Street as frankly I was disappointed. I couldn’t wear the coat whilst it was broken as it was open and cold, so it defeated the purpose of the coat. I sent these photos to Daisy Street and complained (very politely - I used to work in customer service so I know how it feels). I told them that I didn’t want to return the coat as I had waited so long for it to come and with high anticipation. I requested a partial refund. I received a bounce back saying I would get a response within 48 hours.

One week later? No response. I chased up. Another week later? STILL no response. I started leaving comments on social media, and suddenly they replied to my email immediately. Isn’t that weird?

For a £75 coat that kept breaking, and for me having to buy thread and needle, and my mum have to take time to fix the coat, Daisy street only said they’d refund my £4.99 postage. Wow. (And guess what?! They never actually even did that!! They just said they would and then… didn’t).

I pushed back and explained that a faulty product of this price warrants more than that. I stayed polite. I explained it in a way that anyone who put themselves in my shoes would understand. And two weeks later? No response, yet again.

I took to social media again, and someone on their team DM’d me. Now the social media team seem to actually have their heads screwed on. Whoever I spoke to was very apologetic and extremely lovely and understanding. When I explained my situation (on a Friday night, and she was still messaging me then bless her!), she said she’d make sure that customer service emailed me on Monday and that she’d arrange a replacement coat for me if they were still in stock. She apologised that customer service hadn’t responded and explained that someone was on maternity and that that was why.

Monday rolls around, and I don’t receive anything until very late in the day. When customer service finally emails me, they start the email with a lie: ‘your mails were lost in our system’. How odd - is it someone is on maternity or emails are lost? Because emails don’t just get lost. They perhaps get read and ignored and then forgotten, but not lost. And unfortunately for them, the social media team had already said it’s to do with maternity.

They then proceed to send me a returns slip and ask me to return the coat for a refund. I had already specified over two emails that I DO NOT want to return the coat, so they’re clearly not even reading them. I go back and send screenshots of the social media conversation offering me a replacement - because how did this conversation not happen between the social media team and customer service?

A day later they come back and say the replacement coat isn’t in stock. They ask me to send the coat to them to fix and send back to me. I explain that as it has been over three weeks, my mum has fixed the coat, and that I wouldn’t trust them to even send the coat back to me afterwards. I suspect that I would never see my coat again.

At this point, I repeat that I am happy with a partial refund, or an e-gift card. They come back and send me a £10 discount code.

For a company that offered me a postage refund that they never organised, a replacement that never happened, weeks of waiting for response, time and energy spent chasing up emailing them regarding an expensive coat with poor quality, a £10 discount code is a slap in the face. £10 doesn't cover what they have put me through, nor is it close to how expensive the coat was. The experience of the coat is ruined; every time I wear it I am afraid it will fall apart on me and frankly when I put it on, I can only think about how useless the customer service team is.

Plastic wrapped protected it from the rain, beautiful presentation with the box inside. The jacket is just as pictured and is gorgeous!

I bought a pu raincoat from this company which arrived in terrible condition and contacted them to return it and was told to steam it and the creases would come out. This is an additional cost and may not work anyway but it was their attitude that annoyed me as they knowingly sold it in poor condition

My first time ordering from daisy street and it was love at first sight 😍 I love my new additions to my wardrobe and bought presents for others too. Definitely coming back!!

Shocking Customer Service. I ordered 2 items from their sale, only one of the items was dispatched. Shortly after, I was refunded for this item...fine, however, the second item is now marked as 'Delivered', but I haven't received it. I've tried to contact them multiple times for a refund/explanation, but no response. Terrible company. Do not recommend!!

Ordered from this company on 23rd of August, had no communication about my items being shipped so I emailed to chase it up and they finally sent it after 10 days.
After receiving my parcel, one item was crossed out on the item sheet as it was ‘damaged’ and wasn’t sent to me - they didn’t bother to email me to tell me this prior.
And one item was ticked off on the sheet but wasn’t sent to me. I emailed customer services about this and asked them to send me the item as it was a gift, I could also see the item was still on their website but was increased in price so it would have cost me double with shipping to repurchase or I would have done this.
The email I received back from them said that some items on the website were shown as in stock when they may not be due to staff being behind on updating it. I don’t believe this to be true at all as 4 days later and the item is still there.
You should not have items on their website saying in stock if they are out of stock anyway as it is misleading commercial practice.
If you make the mistake and miss out an item from an order, you should amend it by sending a replacement.
The customer service I have received is awful, do not buy from this company.

Do not order from this company especially if you are ordering from Ireland. I ordered 4 items from this sham of a company. 3 sweatshirts and one denim jacket. There was a delay with the order due to sale and bank holiday. I contacted them and they said that it would be sent that day or next. Next thing I get another email saying that the order was over 2kg and they wanted another 10.00 pounds after already paying 9.50 pounds for delivery. I refused and said you can cancel the order so they agreed to waive the extra 10.00 pounds due to the delay. The order was sent and then I get another email from their delivery company saying that I owe 13.07 for import fees and delivery!! I researched this and UPS charge import fee, in this case 5.94 euro AND 7 euro for delivery, after already paying Daisy Street for delivery. There were some issues with UPS but finally I received my parcel only to discover that 2 of the items were not what I ordered. They are the worst company I have ever had the misfortune to deal with.

They had a sale, picked out 3 items, a week later still no dispatch or information on anything, emailed 1st sept afternoon got a response 2nd September midday saying there’s been an influx of orders but will send asap, got an email saying it had been sent immediately and a refund of £3, no explanation as to why. Emailed customer service again and they said it’s because they didn’t update stock properly and let too many people order items they didn’t have enough of
Got a discount code as an apology, like I would be ordering from here again lol

Bought 5 items, only 3 were marked as dispatched. Got a refund for the 2 missing products with no contact explaining what had happened, no sorry, nothing, no explanation if they were out of stock or what even happened. First time ordering from this company, not sure I will again. Terrible customer service.

Very mixed experience, ordered two items, one was completely fine but the other had holes in the collar on first wash. Asked for a replacement and was sent a refund instead, and was then ghosted by customer service. Eventually ordered my own replacement and the t-shirt is a different fit and colour!! The print is the same as the website but the t-shirt is clearly not.

The quality of the T-shirt was terrible, very thin and rough material. Also the sizing was not very accurate. Ordered the same size as a previously ordered t-shirt, but this one was so much smaller to the point that it wouldn't even go over her head. I basically have spent £8 ordering and returning a t-shirt. Didn't mind paying the steep delivery charges as was sure it would be ok as size was same as previously ordered and at the price I thought the quality would be good, but I was wrong.

Unbelievably disappointed in Daisy Street as a long term customer! I have been purchasing their products for a while now and I've only ever recommended them to my friends and followers online too. I only ever spoke highly of them.... Until today when I opened Instagram and saw that they had sent a staff member to queue outside another business and buy their stock to sell for a profit (The Grewal family probably need to review their business management if they think this is a good way to turn a profit). The stock in question? The very popular Pop Mart product known as Labubu from the The Monsters series, the Have a Seat Blind Box series to be more specific. Now let's do the math from what we can tell via their social media post shall we? They sent a staff member to queue up outside the Manchester Pop Mart and the estimated wait time in a Pop Mart queue is an average of an hour to two hours minimum but usually more. The staff member went in and bought a full sealed box of the Have a Seat series for a retail of £105, which makes a single blind box £17.50, the standard retail of individual blind boxes when bought directly from Pop Mart. They then took one from the box, uploaded it as a giveaway, didn't even use a photo of the correct one they're giving away (they used a photo of Lychee Berry from the Exciting Macaron series) and sold the remaining (estimated) 5 individual boxes for £45... Each... That's a 250% price mark up... Totalling a profit of £137.50. Does a company as large and profitable already really need to send their staff (who I assume they pay hourly already) to Pop Mart, to queue up, to buy product that is nothing to do with their business, for a profit as measley as that? Any business that respects itself would probably not do this is my guess... So what does that say about Daisy Street? Because they've been slammed all over social media for this... Understandably so too. Pop Mart recently had to pause the UK in store sale of ALL Monsters products because re-sellers were putting staff and customer at physical risk of harm (You only have to Google what happened at the Westfield Stratford store in where grown men were physically hurting people over trying to buy Labubu Blind Boxes). My question is, how would Daisy Street like it if another business came into their website, bought their products and sold them on for a 250% profit they would never see themselves? Or if re-sellers made their customers who support them, very unhappy and unable to buy their products and also put their staff at risk? My guess is that they wouldn't stand for it and they'd be right not to stand for it either. Stick to what you know and sell, Daisy Street, because this isn't the cutsey girly vibe you market yourself to be, this is low life re-seller behaviour usually made by the likes of random eBay bros. Stop taking advantage of a hype to manipulate people and their money, for a product you're not even an official stockist of to sell. Especially when the profit probably doesn't even cover the days wage of the staff member you paid to spend her morning standing out Pop Mart. Stick to you what you know, what you do and maybe don't grasp a temporary hype as an opportunity to squeeze your customers as if they're a cash filled wet cloth. I hope you do better and don't do this again, wholeheartedly as a customer who genuinely thought you were a great business.

Quality is good but customer service is bad. It’s put me off from ordering in future since it wasted my time and money. I contacted customer service about an exchange; they responded swiftly. I followed their exchange instructions, only to be told I was being refunded. The product and size I requested was in stock, so I didn’t understand why this was. Especially because exchanges are free while returns are not. I contacted customer service to enquire about this mistake, but received no response. The process required so many actions from me just to request an exchange and then chase up customer support, just to be ignored. Cost me more money unnecessarily by repurchasing the product I wished to exchange, and wasted my time. Probably wouldn’t order again because the experience was annoying. Gives the impression that they don’t care about their customers.