DaisySilk.com Reviews 381

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising the high quality of the silk and cashmere fabrics, often describing them as luxurious, soft, and comfortable. Many reviewers also appreciate the craftsmanship, the accurate sizing, and the beautiful, elegant packaging, which enhances the overall unboxing experience. However, some people were dissatisfied with the delivery service, noting that shipping from China could be slow and lead to unexpected delays. Additionally, some customers expressed frustration with the return policy, mentioning difficulties in obtaining return labels and having to cover return shipping and insurance themselves. A few other people also felt that the quality of some items was subpar or not as pictured, and some experienced issues with product durability, such as elastic losing its stretch or seams coming loose.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the luxurious feel of silk... See more

Quality

People report positive experiences with quality, often praising the luxurious feel of the silk and cashmere,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers experienced fast delivery, with... See more

Order

Users describe ambiguous interactions with order. While some customers express satisfaction, praising the... See more

Return policy

Customers had negative experiences with the return policy. Many reviewers express disappointment with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I randomly discovered this brand online and was genuinely impressed. The clothing is niche, elegant, and clearly high quality. I purchased a silk dress that fits me perfectly and feels like a truly p... See more

Rated 5 out of 5 stars

I couldn’t be more satisfied or happy. From customer service to the incredibly fast shipping, and finally receiving a product of impeccable quality — everything was perfect. The dress is probably t... See more

Rated 5 out of 5 stars

I’m so happy having to find a brand that not only has beautiful cloths but also offers an amazing customer service. My dress looked exactly like on the pictures, it is true to size so you can rely... See more

Rated 3 out of 5 stars

Ordered Christmas present - it did arrive on time, but still later than was suggested at the ordering process. Mostly, I think because the product was shipping from China. Quality seems good, but tran... See more

Company replied


Company details

  1. Silk Store
  2. Bedding Store
  3. Clothing Store
  4. Dress Store
  5. Underwear Store
  6. Women's Clothing Store

Written by the company

At Daisysilk, we offer premium 100% mulberry silk pieces that combine timeless elegance with everyday comfort. Our commitment to the finest natural materials ensures that each piece offers luxury you can truly feel. From stylish, chic clothing and comfortable sleepwear to luxurious bedding, every Daisysilk creation is crafted to bring elegance, practicality, and a touch of luxury to your wardrobe and home.


Contact info

4.0

Great

TrustScore 4 out of 5

381 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Product and Customer Service

I made a mistake. Well, the Shop app decided to override my new address insisting my delivery should go to the old address. Full of despair that I would never see my pink silk pajamas I took a chance and sent an email to DaisySilk customer support. Wow! They replied immediately and intervened to correct the situation. Even when the Shop App kept telling me my delivery was going to the old address DaisySilk customer support assured me they were coming to the correct address.
Every step of the way they were so nice and helpful. Indeed, as promised and right on schedule my "oversized" pajamas arrived. And they are GORGEOUS! I would say they are worth every penny, especially when one factors in the excellent customer service. I have to say, this interaction with DaisySilk has really made me feel hopeful - in this AI world it is still possible to connect with a human and get specialized service. Thank you DaisySilk! Your product is exceptional, only to be outshined by extraordinary customer service.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

The packaging is so cute

The packaging is so cute, feels like you could give it as a gift without even thinking twice. The blouse itself fits perfectly, the fabric feels really nice, and the quality is just on point. Definitely going to order again for myself or maybe as a gift for someone else!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Impressive silk dress

I randomly discovered this brand online and was genuinely impressed. The clothing is niche, elegant, and clearly high quality. I purchased a silk dress that fits me perfectly and feels like a truly premium piece.
I truly believe that lesser-known brands that genuinely care about quality deserve to be supported and promoted , especially by those who are tired of mass-market fashion. I definitely recommend this brand.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely elegant

The ivory silk blouse from Daisysilk is such a beautiful addition to my wardrobe! I like the quality and it looks so elegant, a perfect fit for day to night wear, love it!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Top quality cashmere.

Top quality cashmere.
I originally thought I would order one of DaisySilk's cashmere sweaters. I loved it so much, I ended up buying five of them! I love the soft, luxurious quality of the cashmere. I wear them every opportunity I get - and being in the midst of winter, I've worn them daily! I get lots of compliments, both on the softness of the sweaters and the color. Service is excellent, and efficient. Thank you DaisySilk for making this winter a little more bearable!
I bought the sweaters over multiple dates in Dec'25 and Jan'26, but entered the date of my most recent
purchase.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Uses cheap elastic!

I emailed customer service at DaisySilk about the elastic in my pyjamas completely loosing its elasticity in less than 6 months. I let them know I have a thin build so waistband wasn’t being over stretched and I washed them gently in cool water and hang to dry. I was hoping this was a faulty pair. They wrote back and said all elastic looses its elasticity in time. I have had cheap pyjamas that never lost their elasticity and certainly not in 4 months. I have purchased 4 pair of their silk pyjamas and am now seeing the second pair loosing its elasticity as well. It is obvious they use a very poor elastic which doesn’t match the lovely silk product. Maybe they should consider a better elastic or a drawstring waist. As much as I loved the pyjamas, especially their oversized fitting design I will find another company for future pyjama orders and other products I was thinking of ordering. Their quality and interest in correcting poor quality is not good.

13 October 2025
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our product did not meet your expectations.
We’re really sorry to hear about the frustration with the pyjama elastic — we completely understand how disappointing this must be.

We want to share that the elastic in our silk pyjamas is carefully chosen to work with the delicate nature of silk. Using a tighter or stronger elastic could potentially damage the fabric or make the fit less comfortable, and our intention is always to provide the best combination of comfort, fit, and fabric care.

We really appreciate your suggestion about exploring alternative elastic or drawstring options. Feedback like yours is incredibly valuable and helps us consider improvements for future designs.

Your valuable feedback has been shared with our team, and we will use it to improve our product quality. Thank you for bringing this to our attention—it helps us grow and serve you better.

Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support.
Best Regard
Daisysilk Customer Service
www.daisysilk.com

Rated 5 out of 5 stars

Love love the fabric!

Love love the fabric!! Definitely worth the money. It looks so flattering on my body as well and the shipping was really fast. Definitely recommend

20 December 2025
Unprompted review
Rated 1 out of 5 stars

This company scams

This company scams. They falsely advertise their products and then say they will accept your return but won’t refund you after sending wrong item. Buyer beware!!!! They bought their ratings there’s no way they have a 4.1!!!

30 December 2025
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize for the unpleasant experience caused by the return or exchange process. On behalf of Daisysilk, I would like to extend our deepest apologies. Please rest assured that Daisysilk will actively work to resolve your issue.

Could you please provide the order number for your return so that we can prioritize and expedite the process for you? Our after-sales team normally handles such issues promptly, and once our warehouse receives the returned items, we process returns or exchanges in a timely manner. Please feel completely assured of this.

If there were any delays or if the issue was not resolved promptly in the past, leading to a poor experience, we will certainly make every effort to actively optimize and improve our return and exchange procedures. Additionally, please be assured that our reviews are absolutely genuine and not fabricated—you are welcome to contact Trustpilot to verify this.

Rated 5 out of 5 stars

This is a company that embodies style and quality

This is a company that embodies style and quality. I have silk shirts and cashmere sweaters that are made from the best fabrics, they feel divine and also wash exceptionally well. When you receive a piece from DaisySilk, it is exquisitely packaged and you know from that point that you have something special.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Order delivery times can take weeks

Orders are shipped from China. According to the order confirmation: “Free Shipping (2-6 Business Days)”. This means it will ship, not be delivered, in that time. My order was delivered 3 weeks after the order was placed. Tracking an order isn’t possible until the last few days when the order is in the US and with a carrier (I.e., FedEx). If delivery speed is important, think twice.

12 December 2025
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

Thank you for taking the time to share your feedback with us.
Our store's shipping information states that our processing time is 2-6 business days. Your order was also shipped within the promised timeframe. However, due to recent events such as Black Friday and Cyber ​​Monday, the logistics company is experiencing delays in processing shipments. We sincerely apologize for the inconvenience this has caused, as this is beyond our control. Please don't worry, we will expedite the delivery and track the shipment until you receive your goods.
We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

I'm in love with my order and the…

I'm in love with my order and the service! The package arrived very quickly and was very well protected. The packaging is absolutely beautiful, perfect for a gift and making you feel luxurious from the very first moment. The blouse is gorgeous, with a very flattering design, and the silk quality is super high (very lustrous and durable). I'll definitely order again!

12 December 2025
Unprompted review
Rated 3 out of 5 stars

Ordered Christmas present

Ordered Christmas present - it did arrive on time, but still later than was suggested at the ordering process. Mostly, I think because the product was shipping from China. Quality seems good, but transparency on expected delivery dates would be welcome.

7 December 2025
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

Thank you for taking the time to share your feedback with us.
We have verified that your package was delivered within the promised timeframe. We have also sent an email to the email address associated with your order. Please check your inbox and spam folder. If you have not received it, please let us know, and we will be happy to assist you.
We hope to have the opportunity to welcome you back in the future and provide you with a much-improved shopping experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Rated 5 out of 5 stars

10/10!I am very satisfied with my…

10/10!I am very satisfied with my order! Beautiful elegant packaging ( dress came in a bit box with a bow) and stunning dress! I got a one shoulder pink silk dress and got lots of compliments 🥰. Definitely recommend this brand.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Elegant and Beautiful Silk Blouse I…

Elegant and Beautiful Silk Blouse I received. The quality and fit is perfect and makes such a lovely piece in my closet. Definitely will look forward always to wear this one over and over .

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Has a ridiculusly short time to see if…

Has a ridiculusly short time to see if you want to keep items deffantly not ADA complient. I will not buy from them again.

20 October 2025
DaisySilk.com logo

Reply from DaisySilk.com

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment your recent experience with our product has caused.
For your reference, our return policy is as follows: To initiate a return or exchange, please contact us within 15 days of receiving your order, providing your order number and a brief reason. We will process your request promptly. For the return or exchange to be eligible, the item must arrive at our facility within 60 days of the original purchase date.

To resolve this matter for you, we have sent a detailed follow-up email to the address associated with your order. This email outlines a proposed solution to address the specific issue you mentioned. Please check both your primary inbox and spam/junk folder for a message from support@daisysilk.com.

We genuinely appreciate you bringing this to our attention, as it helps us improve. We sincerely hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

Rated 5 out of 5 stars

I love the the way wrapped and…

I love the the way wrapped and packaged. It was superb!
The material is excellent and I love wearing it. Im 5'3" 120 lbs ordered medium for easy fit around my waist, It is perfect!

18 November 2025

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