DAI Post Reviews 

Parcel took 5 weeks to get here, was held up in Customs with no communication until I queried it.
No wrapping on book, just shoved in a back and as a result the actual book has completely broken free of the hard cover and is now in 2 pieces.
Very poor

I would rate this 0 if I could. There was an issue with my package address but I was not informed at all that there was even an error and after weeks of communication they didn’t know where my package was, they couldn’t tell me anything. And I got an update of empty promises about an update coming soon once a week. After delays and horrid communication and 43 days! From the original delivery date as well as two less patient emails from myself after more than 4 weeks, I finally got my package in a dented/damaged box. I will personally never go through DAI Post as a delivery service ever again given the choice.

The communication was horrible and so was the logistics. I am rarely one to review unless something is outstanding or appalling. My experience certainly was appalling.

Terrible , irresponsible, delivery drivers that deliver packages to the wrong address or leave in plain sight for someone to steal but deemed "left in sight"and the company is terrible at following through with an enquiry amd you have to call and follow up and won't take responsibility for pathetic service they provide and will close the enquiry.

I don't know how they are an operating business.

The customer service staff were terrific , I can not say the same for the delivery staff ! my parcel was supposed to be delivered on the 14th of May , it was delivered on the 27th of May , reason for late delivery? the driver ran out of time! ok , why not next day delivery ? as stated , the customer service folks were excellent at sorting out the problem and keeping me informed .

Very disappointed with my experience. The company I purchase from goods from in the United States used DAI to deliver my parcel and they are absolutely terrible. My item arrived in Australia over a week ago and has been sitting only 20 minutes from my delivery address with no successful delivery. The courier claimed they attempted delivery during business hours, which seems highly unlikely, and then sent the parcel back to the depot.

To make matters worse, when I contacted DAI, they could not even tell me where my package was. Poor communication, poor customer service, and an incredibly frustrating experience overall.

I would strongly suggest any company overseas considering using DAI for Australian customers, think about using a different company because the whole delivery experience has been a nightmare. I hope I get my parcel soon!

DAI email received said item was delivered. After a week of search and enquiry I found my parcel was at a shop a few kilometres away. I do not drive!
My home delivery address was on the purchase bill, not the shops. A message advising me of the situation would have saved stress. Parcel cannot now be picked up until a family member is visiting this area.

The service is very timely. I have requested to send the parcel earlier than the due date, as I need it urgently. They took it into consideration and I have it early. Thank you so much for your effort

From the moment parcel arrived in Australia it became the worse experience I have ever endured with any delivery company. On 3 occasions parcel was unsafe to leave. Not once did any courier attempt delivery as myself and partner were home at the time. Parcel continued to be returned to Padstow. No address just Padstow. Finally after a few weeks out of nowhere I get advised parcel is now ready for collection at some liquor store located 20 minutes away. Never ever ever again will I purchase from anyone who ships via DAI POST.

Driver delivered empty bag and this company wants to take 48 hours to investigate this. My package came from the uk so had customs clearance on the bag with contents listed and $ value. The delivery photos are a close up photograph of the label and a photo of the sidewalk outside my house. How this was provided as evidence he's delivered it, it beyond me. Appalling service.

I had a very small parcel the size of a letter with valuable contents worth $500 delivered, except rather than put it in my mail box where it would be safe, it was left on the floor next to the post box. Great job guys, I hope you hold a seminar teaching your drivers how to insert mail into mail sized holes because I guessed they missed that day in primary school.

very slow delivery times, always a week late on deliveries

Did not receive parcel but had excellent communication to try and rectify , ended by getting refund from seller i think it was a problem with delivery person on that day
and DAI post were looking into it

Beyond poor , parcel sent to Australia 27/3 due for delivery 20/4 still not delivered. Complaints and contacts met with lame excuses and no action. The parcel was destined for an Aus post PO Box, DAI deemed it unsafe but despite being given an alternative address still didn’t deliver it. If tracking is to be believed the parcel has been sat in their Mansfield depot since 7/5 - apparently awaiting permission to deliver to the PO Box. Just a load of twaddle - really stressful to be met by such incompetence.

My experience with Daipost was made easy with the help of Jenny Gamusaran Consumer Care Rep.My parcel had been addressed incorrectly Jenny worked at getting in touch with me,got the right address & I received my parcel

Jella Nabua was super reliable and consistent. Jella didn't miss a beat, and I hope the DAI post acknowledges and rewards her for outstanding customer service.

A massive five-star review for Mary Joy! She was incredibly helpful, polite and went above and beyond the extra mile to ensure a smooth and perfect delivery. Her exceptional customer service and lovely personality turned a problem into an amazing chat with an amazing human. And turned 2 missed deliveries into a fantastic experience. Employees like Mary Joy are hard to find, and her hard work was genuinely, deeply appreciated.:)

Delivery was delayed due to some slightly non specified issues but resolution was good and customer service was good when activated.

Scott Jala was very helpful and is a credit to DAI Post. I would definitely use DAI Post again due to staff like Scott.

Scot was great at communicating with me and dealing with goods held by customs.

If it wasn’t for the understanding of ou Customs Officer Scott Jala I would have lost my products.
My first parcel arrived at Customs & due to the lack of interest I from the 1st Officer it was rejected! The US company re supplied the order & Scott was so helpful, not only reading my emails but he came back in contact with me & listened to the reasons why I received a second parcel! As it was a replacement to the 1st parcel that the US company replaced - he was so understanding & went out of his way to get the story correct.
Well done Scott- you are a marvel. Thank you.
Beverly