Awful dresses turned up and were really poor quality, cheap material, badly made, uneven stitching, ill fitting. Sleeves different lengths, dress cups one bigger than the other, falling apart, slip a... See more
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Review summary
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Reviews shaping this summary
SCAM OPERATION - ordered dresses, received poor quality. Wouldn’t provide telephone number for courier to return. Delay tactics. Returned to China in October, parcel arrived back with me 2 February.... See more
Terrible company, on the website it states full money back guarantee, then won’t refund as it’s a sale item… everything on the website is always in a sale. Terrible customer service as they just i... See more
I ordered dresses in June, they arrived after the date of the wedding in July. I returned the package as soon as it arrived. Followed the detailed instruction that I was given, paid £20 for the delive... See more
Company details
Written by the company
At Dahlia and Grace, we empower you to express your unique style with trendy, high-quality fashion. Our diverse collection fits all shapes and sizes, with a focus on sustainability and great service—making shopping fun, responsible, and confidence-boosting.
Contact info
United Kingdom
- dahliaandgrace.com
1.1
Bad
208 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 43% of negative reviews
Typically replies within 1 week
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DO NOT RECOMMEND
DO NOT RECOMMEND. Scam. Ordered dress for £100. It’s way too small - not advertised in line UK sizes. Asked to return they are saying I can pay to send it back to china at my own risk. But only after 3 emails trying to get me to spend more money with them at discounted prices to put me off sending it back.
28 July 2025
Unprompted review
Reply from Dahlia & grace
Hello Emma,
Thanks for reaching out
We’re truly sorry to hear about your experience and for the frustration this has caused. We understand how disappointing it can be when sizing does not meet expectations, and we always encourage customers to reach out so we can review the case and provide support.
As outlined in our policy, return shipping costs are the responsibility of the customer, and we apologize if this was not made clear. At times, we may also offer partial refunds as an alternative to make the process easier, but this is always optional and never meant to discourage a return.
If you’d like further assistance, please reach out to our support team with your details and we’ll gladly review your case within 24–48 hours.
Team Dahlia & Grace 💗
How is this company getting away with…
How is this company getting away with posting all these fake reviews? It's a scam website. China crap. Arrived in a plastic bag. Needs reporting to trading standards. No real human is posting these positive reviews.
4 July 2025
Unprompted review
Reply from Dahlia & grace
Hello Kimberley,
Thanks for reaching out.
We’re very sorry to hear about your concerns. We can assure you that our reviews are genuine and reflect the experiences of our customers. While our items are made to order and shipped internationally, we always aim to ensure they are delivered safely and securely, even if that means using protective packaging.
We regret if your experience left you feeling disappointed, and we appreciate your feedback as it helps us continue improving both our service and communication. If you’d like us to review your order in detail, please reach out at service@dahliaandgrace.com and our team will be happy to assist.
Team Dahlia & Grace 💗
No proper returns policy
Was going to order a dress but checked the returns policy before and I’m pleased I did. For reference they have a site wide sale on… so everything is in the sale.
I read reviews about dresses not being as per the image naturally assumed I could return if it wasn’t how it was portrayed.
After a back and forth with the customer services we determined that ANY sale item cannot be returned for ‘hygiene reasons’ which makes little sense to me.
Haven’t ordered as it feels like a total con! Personally, I would avoid
15 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Laura,
Thanks for reaching out
We’re sorry for any confusion caused regarding our policy. At Dahlia & Grace, every piece is made to order, and while all sales are final, we do offer resolutions in cases where an item arrives damaged or defective. Our returns policy is clearly outlined on our website, and we always aim to be as transparent as possible so customers can make an informed decision before purchasing. We appreciate your feedback and will ensure it’s passed along to our team.
Team Dahlia & Grace 💗
DO NOT ORDER …
Absolutely shocking website DO NOT ORDER from here especially if it’s for a special occasion.
I ordered 3 dresses for a wedding that took nearly 3 weeks to come.
None of them look a thing like the images online and one of them looks wasn’t even a finished dress with buttons missing
Iv gone back and forth with emails for a full refund and keep getting sent automated email about offering me a 30% refund and to keep the items! Which is ridiculous as there no good to anyone
To then be told I can have a refund but I need to pay for the shipping for the return also…
Customer service shocking
Items awful
And will never use this company again or recommend
15 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Kelly,
Thanks for reaching out
We’re very sorry your order didn’t meet expectations and apologize for the delay with delivery. Our timeframe is 8–12 working days, though occasional shipping delays can happen. We also regret that the dresses weren’t as expected and that one arrived unfinished — this is not the standard we aim to provide.
As stated in our policy, return shipping is the customer’s responsibility, though we also offer partial refund options as an alternative. From our side, we can see a resolution was provided, but if you feel this isn’t the case, please reach out again at service@dahliaandgrace.com so we can assist further.
Team Dahlia & Grace 💗
Avoid At All Costs!
Order came today looks nothing like the picture fabric of dress, material was awful and the smell was horrendous. Really unimpressed considering it wasn’t cheap. Avoid this brand at all costs!!
13 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Chloe,
Thanks for reaching out
We’re very sorry to hear that your order wasn’t what you expected and we sincerely apologize for the disappointment caused. We always aim to provide quality pieces, and we regret if this was not the experience you received. If the item doesn’t match what you were hoping for, please reach out to us at service@dahliaandgrace.com with photos of the dress so our team can review and provide a suitable resolution.
This is not the experience we want for our customers, and we’ll do our best to make it right for you.
Team Dahlia & Grace 💗
2 months still waiting on a refund back…
2 months still waiting on a refund back and forth with them will not be ordering again!! Such bad customer service
24 June 2025
Unprompted review
Reply from Dahlia & grace
Hello Lauren,
Thanks for reaching out
We’re very sorry to hear about the delay and the frustration this has caused. We aim to reply to all customers within 24–48 hours and do our best to resolve each case as quickly as possible. From our side, we can see that a resolution was provided, but if you feel this wasn’t the case or if anything is still pending, we kindly ask you to reach out again at service@dahliaandgrace.com so we can review and assist further.
We sincerely apologize for the inconvenience and appreciate your feedback as it helps us improve our service.
Team Dahlia & Grace 💗
Stolen my money!!
Placed an order for a dress for a wedding. No order confirmation was received. They have taken my money and now say there was no order placed. Even though I have sent them proof of them taking my money!! Avoid at all costs!!
13 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Laura,
Thanks for reaching out
We’re truly sorry to hear about your experience and we sincerely apologize for the concern this has caused. We completely understand how frustrating it must feel not to receive an order confirmation after payment. To assist you properly, we kindly ask that you provide your full order details and payment proof directly to our support team at service@dahliaandgrace.com.
We aim to respond within 24–48 hours, and we’ll make sure to review this carefully and resolve it for you. We’re very sorry again for the delay and any inconvenience caused.
Team Dahlia & Grace 💗
Extremely cheap quality clothing!
Extremely cheap quality clothing!! Don't bother!!
11 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Harriette,
Thanks for reaching out
We’re very sorry to hear that the quality of your order did not meet your expectations. This is not the experience we want for our customers, and we truly value your feedback as it helps us improve the standard of our pieces. If you’d like us to review your order, please reach out to service@dahliaandgrace.com and our team will be happy to assist you further.
Team Dahlia & Grace 💗
Everything is poor quality.. the clothes and the service and the refund policy
The item received was nothing like the advertising picture. Such poor quality. The picture was taken of an Abercrombie and fitch dress off an influencers account.
When asked for a refund they said I had to pay to send it back to china despite it not being as advertised. They have had my item back for one month now and still no refund. DO NOT BUY FROM THIS WEBSITE
27 June 2025
Unprompted review
Reply from Dahlia & grace
Hello Beth,
Thanks for reaching out
We’re very sorry to hear about your experience and we sincerely apologize for any disappointment caused. We always aim to provide items that match the details shown on our website, and we regret if you felt the quality did not meet your expectations. As outlined in our policy, return shipping is the responsibility of the customer, though to make things easier we also offer partial refund options if customers prefer to keep their items.
Regarding your refund, we’re sorry for the delay you mentioned. We aim to process all returns as quickly as possible, so please reach out to us again at service@dahliaandgrace.com with your order details so we can check the status and resolve this for you.
Team Dahlia & Grace 💗
Poor quality
Terrible company, the quality of the dresses is the poorest I've seen, even worse than Shein I would say. They are charging way too much! And it's basically a con because it takes about 3 weeks for you to receive your order from China, and then when you want to do a return they will tell you it's outside of the return window! You need to cover shipping expenses yourself and send the items back to the warehouse in China, when I looked into this I realise it was very expensive to send a large parcel back there, in the end I didn't bother and accepted 30% refund. Considering I have spent a lot of money I was pretty angry about it. The dresses I've had to keep are basically unwearable too because they look so poorly made and don't fit properly due to the bad quality. Don't bother ordering from this website! Avoid at all costs.
1 July 2025
Unprompted review
Reply from Dahlia & grace
Hello Abbie-Louise,
Thanks for reaching out
We’re very sorry the dresses did not meet your expectations and we truly apologize for any frustration caused. Our delivery timeframe is 8–12 working days, though occasional shipping delays can occur. Returns are accepted within the return window, but as stated in our policy, return shipping is the responsibility of the customer. To provide flexibility, we also offer partial refunds if returning isn’t suitable.
We aim to reply within 24–48 hours, and from our side we can see a resolution was provided. If you feel this wasn’t the case, please reach out again at service@dahliaandgrace.com so we can assist further.
Team Dahlia & Grace 💗
I never write reviews but this was…
I never write never but this was shockingly bad. The dress was poorly made, nothing like the picture and was wonky.
9 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Gemma,
Thanks for reaching out
We’re very sorry to hear about your experience and we sincerely apologize that the dress did not meet your expectations. We kindly advise you to reach out to us at service@dahliaandgrace.com with photos of the item so our team can review the case and provide you with a suitable resolution. Please be assured we will reply to you as soon as possible and do our best to assist.
Team Dahlia & Grace 💗
Awful
Awful. Ordered two dresses and the quality is so poor. Asked if I could return and now it’s radio silence from them? Up until asking return they were really quick with replying.
You only get 14 days so refund, but you have to wait to get the refund address of them.. which by the looks of it they don’t send!
Do not buy off this website! Absolute scam.
9 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Giorgia,
Thanks for reaching out
We’re very sorry to hear about your experience and truly apologize for any frustration this has caused. We do our best to reply within 24–48 hours, but if there was a delay, we sincerely regret it. Please know we always aim to respond as quickly as possible.
We’ve checked into your details and can see that a resolution was provided, though if you feel this wasn’t the case or if you’re still waiting, we kindly ask you to reach out again at service@dahliaandgrace.com so our team can assist you directly.
Your feedback is appreciated, and we’ll continue working hard to improve both our quality and communication.
Team Dahlia & Grace 💗
Do not buy from this company
I ordered a dress for a wedding. The dress was beautiful but it was too small.
I have emailed them for a return label a couple of times with no response.
Finally they got back to me saying that they couldn’t send me a return label, instead I could keep the dress, (they plant a tree for every 3 sales!!)
They offered me a 20%refund. I still haven’t heard anything back.
8 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Paula,
Thanks for reaching out
We’re very sorry for the delay in replying to you and we completely understand your frustration. Thank you as well for your kind words about the dress — we’re glad you found it beautiful, even though the size wasn’t right.
As mentioned in our policy, we don’t provide return labels as return shipping costs are the responsibility of the customer. To make things easier, we do offer options such as partial refunds if you’d like to keep the dress, or exchanges depending on your preference.
We’re sorry again for the delay and kindly ask you to reach out to us once more at service@dahliaandgrace.com , so we can assist you further.
Team Dahlia & Grace 💗
Fraud department of bank investigated and issued my refund!
I bought a dress from this company costing £40. When it arrived, it was of poor quality and poor fit.
I contacted them for a return address, understanding I was liable for return costs, although I hadn't realised on ordering it was to be returned to China!
Several days later, and after chasing it up, Maisie from customer service replied, offering a 20% refund, telling me I could keep the dress which she suggested I could enjoy or give/sell to a friend! I declined, asking for the return address details.
Again, several days later, and more chasing, she increased her offer to 30%, which I again declined and once again asked for the address.
That's when all correspondence stopped, she never replied after that.
Thankfully someone advised contacting my bank.
After giving them the details, I was put through to the Fraud department. I had to forward all correspondence I'd received and sent to the company for them to investigate.
A few days later, the bank refunded my £40.
So if you are in this position, this is your only hope, good luck!
13 July 2025
Unprompted review
Reply from Dahlia & grace
Hello Carol,
Thanks for reaching out
We’re truly sorry to hear about your experience and we sincerely apologize for any delay in communication. We do offer customers the option to keep their items with a partial refund if they prefer not to return them, as this can often be a quicker and easier solution. That said, we regret that this process did not meet your expectations and understand your frustration.
Your feedback is important to us, and we’ll continue working to improve both our communication and customer experience moving forward.
Team Dahlia & Grace 💗
Do not use this company !Absolute scammers !
Do not use this company !
I bought a dress and when it arrived it was absolutely nothing like the picture and was poorly made of very cheap material .
When I emailed they offered a 30% refund or to return to China at my expense .
It’s impossible to talk to a person as the emails are all replied to by an AI bot .
I’m still editing for a human to actually reply and refund my money
4 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Rachel,
Thanks for reaching out.
We’re sorry to hear about your experience and understand your frustration. While we do use AI bot to reply faster, every message is reviewed by our team to ensure proper support, and we’re sorry if there was a delay in your case. Please reach out to us again so we can assist you directly.
As outlined in our policy, return shipping is the responsibility of the customer. To provide flexibility, we also offer partial refund options so customers can choose to keep their items if they prefer. We truly regret any inconvenience caused and appreciate your feedback as it helps us improve.
Team Dahlia & Grace 💗
No refunds
I ordered 3 dresses to try on for a wedding I'm going to, I checked before I ordered and it said on the website they accepted returns so I went ahead and ordered.
I was disappointed with the quality but I decided to keep one of the dresses. I emailed as the website advised for a return and after chasing many times I'm still waiting for a response and I've now gone past the time period to return.
Really disappointed.
30 July 2025
Unprompted review
Reply from Dahlia & grace
Hello Suzanne,
Thanks for reaching out.
We’re very sorry to hear about your experience and sincerely apologize for the delay in communication. As outlined on our website, returns are accepted within the stated time period, and we regret if your emails were not responded to in time. We’re also sorry to hear that the quality did not meet your expectations, though we’re glad you found one dress suitable to keep.
From our side, we can see that a resolution was provided, but if you feel this wasn’t the case, please reach out again at service@dahliaandgrace.com so our team can review your order and assist further.
Team Dahlia & Grace 💗
Avoid at all costs
Avoid at all costs. They use other clothing companies pictures and copy them and when the item comes it’s cheap thin material that is already frayed. They also make you pay for postage back to China which will be £12+ and they offer you 20% refund of your total order amount back to you if you keep the items.
7 August 2025
Unprompted review
Reply from Dahlia & grace
Hello KM,
Thanks for reaching out
We’re sorry to hear about your disappointment. As stated in our policy, return shipping costs are the responsibility of the customer. To make things easier, we also offer partial refund options so customers can choose to keep their items if they prefer. If you experience any issues, please contact our support team at service@dahliaandgrace.com and we’ll be happy to assist you.
Team Dahlia & Grace 💗
If I could give 0 stars I would
If I could give 0 stars I would! The dress took two weeks to arrive, was not true to size and the quality is poor. Their website says 30 day money back guarantee but this is a lie. They only offer you a 20% refund or to exchange for a different size. Do not buy from here!
25 July 2025
Unprompted review
Reply from Dahlia & grace
Hello Heather,
Thanks for reaching out
We’re sorry to hear you weren’t happy with your order. As noted on our website, delivery takes 8–12 working days, and we do offer returns within 30 days. Customers can also choose partial refund options if they prefer to keep their items instead of returning. If you need help, please reach out to us at service@dahliaandgrace.com so we can assist you further.
Team Dahlia & Grace 💗
Drop shipping company with poor…
Drop shipping company with poor business practices.
Wife bought a dress from this company, it arrived and was not the same dress as the one advertised. The fit was wrong, the straps were wrong, and it looked extremely low quality. Tried to return it and they tell you to send it back to china at your own cost.
So they sent us a dress that clearly wasnt as advertised then tell you its your problem to sort it out if you dont like it. Cant believe the audacity of the site. Its basically a drop shipping site where theres no quality control by the company because they never see the products; theyre just a middle man for the factory in china.
Id advise others to avoid this site and shop elsewhere.
6 August 2025
Unprompted review
Reply from Dahlia & grace
Hello FNQ,
Thanks for your review. We are sorry to hear that the item received did not meet your expectations in terms of design, fit, or quality. We take such feedback seriously and always aim to work with customers to resolve any concerns in line with our policies.
We would like to clarify that we are a made-to-order brand, and each item is produced based on the design selected at the time of purchase. Refunds are offered for damaged or defective items, and in such cases, we do request photos so we can resolve the issue promptly.
We regret that your experience did not meet expectations and appreciate your feedback as we continue to review our processes.
Team Dahlia & Grace 💗
AVOID. SHOCKING!!
Recieved my items. One is ripped and the rest and shockingly thin. Poor quality and quite cheap looking.
I requested a refund, they asked for photos. They offered 20% off for a refund to keep the dresses, I asked why I expect a 20% refund when one dress was ripped and the others were cheap and thin. Then they offered 30% off and a full refund for the ripped dress. I replied after the weekend and had to follow up from my response another 72 hrs later. Then immediately responded within an hour and wanted to proceed but again, wanted photos. I have sent these photos numerous times, requested a detail version of the terms and conditions and no response. I feel this company is avoiding my refund and I spent £150. I would avoid the whole company. If you have a refund policy, stick to the policy. This is concerning and the unresponsive communication is not more worrying. I will be taking this further if I do not hear from my response in the next 24hrs.
6 August 2025
Unprompted review
Reply from Dahlia & grace
Hello Helen,
Thanks for your review. We are sorry to hear about your experience and the condition of the items received. When an item arrives damaged, we ensure it is refunded without requiring a return, and to proceed with this, we do request clear photos as outlined in our terms. This helps us verify the issue and process the resolution promptly.
We have checked your order and can confirm that a resolution has already been offered and agreed upon. If there has been any delay in communication, we apologise and assure you it was not our intention. Please rest assured we are committed to resolving matters in line with our policy.
Team Dahlia & Grace 💗
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