As first time buyer, going through the mortgage process is terrifying, however Charlene talked me through every step, didn't use any jargon i didn't understand and explained everything clearly. Once... See more
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This is my second time dealing (re my mortgage) with Charlene and she is simply brilliant at what she does. Dealing with mortgages is scary and there are a lot of things that I did not understand.... See more
Excellent customer service and communication with us. We used this company previously with getting our first mortgage and we felt so happy and trusting in their ability that we went back to them for h... See more
Charlene has done our mortgage twice now and she is always so clear and outlines each step of the process. She makes everything so clear and we never doubt she has our best interest at heart. We would... See more
4.7
Excellent
23 reviews
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Better experience second time round
We have been clients with D A Calder for a couple of years now. Unfortunately, we found our first experience a little stressful at times due to being in a particular category as borrowers which thankfully is no longer the case but our first broker we dealt with made us feel bad for being classed as 'adverse' and we felt like we were paying a large fee for not much work. We did manage to remortgage but it was a painful process and caused us to be put off using this company again.
When it came to remortgage again this year, we gave this company another chance and we are so glad we did. Kirsten who we have previously dealt with was one of the reasons we wanted to stay as she actually kept us updated first time round although it probably wasn't up to her to do this, we felt that she went above and beyond for us. When our fixed rate was coming to an end I spoke with Kirsten again and she told me there would be someone new dealing with us. We thought that we would give D A Calder another chance as we were in a different position from two years ago.
We were introduced to Charlene. Charlene is very skilled in her field and her professionalism speaks volumes. As previously mentioned we are no longer classed as adverse borrowers which took us a lot of hard work to achieve. Charlene made us feel very well looked after and most importantly respected as D A Calder's clients. Charlene took the time to actually get to know us and we didn't feel like she was 'ticking boxes'. Her knowledge and experience was very much shown and will be remembered.
Now happily a high street borrower, we had a very smooth process this time round and feel like we could be clients for many years now. Thank you Charlene and Kirsten for always answering our queries and being professional every time.
Rachel & Mark
16 April 2025
Unprompted review
New mortgage
Charlene was extremely helpful providing help and advise on my new mortgage and buy to let . The whole process was made easy , everything explained clearly and completed very efficiently and quickly
10 February 2025
Unprompted review
Charlene was brilliant!
Charlene has been exemplary throughout. She has assisted from start to finish and helped us achieve an excellent offer. I would recommend wholeheartedly.
21 February 2025
Unprompted review
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