No refund after return
I ordered the “Invertweb Denim Black” jeans from Cyvist and unfortunately had to return them because the size did not fit. I followed the return instructions and shipped the item back to the address provided by the company. However, I never received a refund, even though the jeans were sent back.
Since I forgot to pay for shipment tracking, I have no way to prove delivery. As a result, I ended up paying 245 EUR in total (including shipping) and was left without the product and without my money.
After contacting Cyvist by email to resolve the issue, they stopped responding completely. My messages were ignored, and there has been no customer support or solution.
Very disappointing experience and unacceptable service. I cannot recommend this company at all.
