Cytoplan Reviews 

70
TrustScore 3.5 out of 5

3.3

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Rated 3 out of 5 stars

Pros: Good quality products which I believe are third party checked. Cons: Compared to other merchants staggeringly expensive. If money is an issue you check out other merchants to buy from. There... See more

Company replied

Rated 5 out of 5 stars

I have used cytoplan products in the past & as my current multivitamin seemed to have stopped working & I have zero energy amongst other things I decided to try something different. I ordered at 2.30p... See more

Rated 5 out of 5 stars

Excellent, I order magnesium bisglycinate and l thiamine for anxiety and improved sleep. I wasn't holding out hope but these have made such a noticeable difference for me. I take twice a day as if I d... See more

Company replied

Rated 1 out of 5 stars

This was my 2nd time ordering magnesium bisglycinate. I liked it because it clearly says in the product information 1 capsule is 600mg of magnesium bisglycinate and elemental magnesium 120gr. Now tha... See more

Company replied

Company details

  1. Vitamin and Supplements Store
  2. Nutritionist

Written by the company

Cytoplan is the pioneer of Wholefood and Food State supplements in the UK. Over the past 30 years we have developed a range of ethically and sustainably sourced supplements including multivitamins, minerals, essential fatty acids and individual vitamins, plus much more. Our Guiding Principles Cytoplan Ltd. is British owned and independent. We are wholly owned by a charitable foundation. Therefore we are not constrained by the typical commercial pressures for profit, or conflicting issues of parental ownership that afflict many companies in our marketplace. You can read more about our charitable work via this link. We provide a genuinely unique range of supplements comprising Food State™ and Wholefood vitamins and minerals. You can read more about Food State™ and Wholefood nutrients via this link. When it comes to nutrition our philosophy is that: a) There is a 'Nutrition Gap' in the population, supported by research, which means that most people are not getting the nutrients they need for health from their diet. b) Nutrition supplements can bridge this gap when they contain the appropriate (and safe) levels of nutrients as long as the nutrients are in a bio-effective form. Thousands of health professionals are using our products in the UK - and around the world Leaders in food based supplementation Founded and run by health practitioners An incentivised, nurturing and supportive programme for our practitioners and students Wholly owned by a charitable foundation and with a unique business ethos and nutritional philosophy


Contact info

3.3

Average

TrustScore 3.5 out of 5

70 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(70)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Non existent customer service

Non existent customer service. I've sent an Support Ticket and no one has got back to me.

19 March 2020
Unprompted review
Cytoplan logo

Reply from Cytoplan

Hi - so sorry to hear your comments - we do try and respond to all communications we receive. If you email sales@cytoplan.co.uk we will get back to you promptly... I don't have sight of your email address or phone number here.

best wishes
Rachel

Rated 4 out of 5 stars

I have been using their 50+ vitamins…

I have been using their 50+ vitamins for over 2 months and although they are a bit pricey, they are well worth the money. I am feeling so much better now that I am getting the vitamins and minerals I need.

18 November 2019
Unprompted review
Cytoplan logo

Reply from Cytoplan

Hi - thanks for your feedback and good to hear our products are proving supportive. The 50+ is a very comprehensive multi vitamin & mineral product so pleased to hear its helping.

best wishes
Rachel

Rated 1 out of 5 stars

Useless website

Useless website. Looks "pretty" but I couldn't access the next day delivery option and even after proceeding, my order crashed (twice). Good products - terrible ordering system! I've told them before but presumably they are making so much money they don't care.

12 September 2019
Unprompted review
Cytoplan logo

Reply from Cytoplan

Hi - thank you for your feedback. I'm sorry you had issues with the website. We now have our own IT team inhouse looking after the website and they will investigate any issues raised. However, if you have ongoing issues after clearing your browsing history we will be very happy to help over the phone on 01684 310099.
best wishes
Rachel

Rated 5 out of 5 stars

Excellent Service

Fantastic service, ordered in the evening and item arrived next day. Discount codes are available, payment was safe and it is very easy to find what you are looking for.
Quality of product is good, but will not see results I hope for for a few weeks.

20 June 2019
Unprompted review
Cytoplan logo

Reply from Cytoplan

HI- pleased to hear everything was quick and easy to order - thanks for your feedback. If you have any further questions on the products you ordered, do please let us know and we will be happy to help.

best wishes
Rachel

Rated 1 out of 5 stars

Disappointing

Disappointing - on recommendation from a friend I ordered £133 worth of products - unfortunately was unable to provide a code to the company to give me 15% of as a referral - however immediately contacted the company explaining this and explained why. Having dealt with 2 different people in the business Ruth and Catherine who said they couldn't do anything about this matter -I requested the manager call me - I thought they may be interested in further business from myself and potentially people I introduced them to and possibly a good review - clearly this was not the case as I was advised that I can return the goods on a no quibble 14day guarantee - which of course I will now be doing - such a shame and a total waste of time - no customer satisfaction whats so ever!

6 March 2019
Unprompted review
Cytoplan logo

Reply from Cytoplan

Hi - I do recall your query. Unfortunately the referral codes cannot be used retrospectively once an order has been placed.. they do need to be used at the point of order.
Sorry we were unable to help on that occasion, do let us know if we can help with anything in the future.

best wishes
Rachel

Rated 1 out of 5 stars

Avoid Pregna-plan prenatal

Ordered pregnaplan prenatal vitamins. Absolutely horrendous in every way. I don’t know how anyone is meant to swallow those pills, I found them catching in my throat and this was quite scary. This happened even when I split the pill, their chalk like texture is all wrong. I have never had problems with swallowing pills before pregnaplan. As well as that they absolutely reek like nothing I’ve ever smelled before and they’re certainly not cheap. Complete waste of money and really worsened my pregnancy sickness early on. Worst of all I never had the opportunity to provide feedback as the only way is by invitation through Feefo. Not good enough.

31 January 2019
Unprompted review
Cytoplan logo

Reply from Cytoplan

Hi - I am sorry you had trouble with our PregnaPlan product. We don't add flavours, colours or sweeteners to mask the taste of the wholefood nutrients we use. We do acknowledge these tablets are a little large although they do split easily. Many customers find these pregnancy support multivitamins very helpful but I do appreciate that during pregnancy some people find tastes, smells and flavours may be more pronounced.

best wishes
Rachel

Rated 4 out of 5 stars

I cannot comment on the efficacy of the…

I cannot comment on the efficacy of the products but I was recommended this company by a Herbalist I respect.

In my experience the Order processing and dispatch cycles are excellent.

I am trying the liquid Aloe Vera for the first time.

I have a concern about the use of what looks like polystyrene chips in the packaging and I would like to know what the future plans are for reducing and eliminating plastics in the dispatch packaging altogether.

25 January 2019
Unprompted review
Cytoplan logo

Reply from Cytoplan

HI - thanks for your feedback. Trust you found the Aloe useful. The chips you found in your parcel are completely recyclable and compostable pellets made from vegetable starch - they will also dissolve in warm water.

best wishes
Rachel

Rated 5 out of 5 stars

A good company

A good company. Very efficient and mostly natural ingredient based products. Not cheap but I believe the product to be very good.

3 December 2018
Unprompted review
Rated 5 out of 5 stars

This company ticks all the right boxes - would definitely recommend!

The website is informative and easy to navigate. There is a great variety of products. You are not buying the cheapest supplements on the market because you are buying high quality ingredients (you get what you pay for). The order and delivery service is seamless consistently; I will continue to use this organisation and recommend to friends and family.

11 March 2014
Unprompted review

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