Human company contact from the start. The office did much of the airline stuff for us. The booking, flights, transfers and hotel was absolutely top class. The hotel was immaculately kept, daily roo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked again with Cyprus Paradise this year because the agent ( I’m sure the whole team are very competent too) , Kathleen Esenil has been extremely helpful as usual , attentive , listens to what... See more
Company replied
The contact (Kathleen) at Cyprus Paradise got us through a minefield of problems with an airline's booking system. The telephone is answered by a human (!) and I was delighted and relieved by the know... See more
Company replied
Securing our holiday to North Cyprus with Cyprus Paradise has made my partner & i very happy. We'd got the place we wanted at the right price. Dealing with Diane was the best thing we've done in year... See more
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Company details
About Cyprus Paradise
Written by the company
Discover the Mediterranean’s best kept secret with award-winning Cyprus Paradise - expertly packaging incredible holidays for 33 years giving you peace of mind!
With its 200 miles of unspoiled, enchanted coastline, over 300 days of sunshine & 9,000 years of history, Cyprus is a dream destination for relaxing on golden sands & winding down to a blissful island pace...
Cyprus Paradise offering a wide range of hotels in North & South Cyprus, all inclusive holidays & flights to Ercan & Larnaca with great prices & deals!
Contact info
1st Floor Office, 34 Great Queen Street , WC2B 5AA, London, United Kingdom
- 0208 150 6088
- customerservices@cyprusparadise.com
- cyprusparadise.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time booking with Cyprus Paradise…
First time booking with Cyprus Paradise and so far I am really happy with service I have received.
31 January 2026
Reply from Cyprus Paradise
HI Claire, thank you for your lovely feedback. We’re so pleased to hear you’re happy with the service so far and hope this is the first of many holidays with Cyprus Paradise. We hope you have a wonderful holiday.
Outstanding
We have been using Cyprus Paradise now for 5 years, absolutely brilliant they will try to get the best deal for you, everything is covered; from flights, transfers & All inclusive hotel booking.
Belgin has been so helpful every year, we have just booked with her for this year again. Thank You Cyprus Paradise 🙂
31 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Isabel, thank you so much for your continued loyalty over the past five years – it truly means a lot to us. We’re delighted to hear that you’ve found our service consistently brilliant and that everything from flights and transfers to your all-inclusive hotel has been well taken care of. Belgin will be especially pleased to read your kind words; she always goes the extra mile to secure the best possible arrangements for our customers. Thank you again for choosing Cyprus Paradise, and we look forward to helping with another fantastic holiday this year 🙂
Holiday North Cyprus
We booked our holiday through Cypress Paradise with the help of a DIANE STOTT she was most helpful, very experienced and professional throughout.
DIANE had a fantastic personality and people skills we enjoyed our experience as we were guided through the booking.
Congratulations, DIANE you were brilliant and we will come back and speak to you later on in the year about another vacation.
Thank you
Philip and Alicia.
31 January 2026
Unprompted review
Reply from Cyprus Paradise
Thank you, Philip and Alicia, for taking the time to leave such a lovely review. We’re delighted to hear that Diane provided such helpful, professional guidance and made the booking experience enjoyable from start to finish. Your kind words about her personality and people skills will mean a great deal to her. Thank you for choosing Cyprus Paradise .
Diane from Cyprus Paradise thank you…
Diane from Cyprus Paradise thank you again for your tremendous support and help getting our best deal.great prices and great times to fly as we prefer a early flight.she really looked after us again nothing was to much trouble for Diane. Cyprus Paradise again we thank you and of course Diane for a very stress free booking.speak in june for next booking .thank you very much from Colin and andrea your the best
8 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Colin & Andrea, thank you so much, Colin and Andrea, for such a wonderful review. We’re absolutely delighted to hear that Diane was able to secure the best deal for you and arrange the early flights you prefer. Knowing that she made the booking process stress-free and looked after everything for you truly means a lot to us. We’ll be sure to pass on your kind words to Diane, who will be thrilled. Thank you once again for your continued loyalty — we look forward to speaking with you again in June and helping with your next booking.
easy Booking
The holiday was easy to book. A good agent dealt with it quickly.
30 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Geoff, thank you again for your feedback and for leaving a further review. We’re glad to hear you found the booking process easy and that our agent was able to deal with it quickly.
Great travel agency to use for Cyprus…
Great travel agency to use for Cyprus travels, friendly and very helpful staff. Would definitely use again in the future
30 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Nalan, thank you for your kind words. We’re delighted you found our team friendly and helpful, and we look forward to assisting with your future travels to North Cyprus.
They know their job
They know their product, are reliable and can be trusted to fulfill customer requests for travelling. I have used the company six times this year.
30 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Sharon, thank you for your continued trust and for such positive feedback. We’re delighted to hear that you value our knowledge, reliability, and service. The fact that you’ve chosen to travel with us six times this year really means a lot to us. We truly appreciate your loyalty and look forward to looking after many more holidays for you in the future.
Diane Stott worked hard to come up with…
Diane Stott worked hard to come up with a package that met our needs.
16 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Kevin, Thank you for your kind feedback. We’re pleased to hear that Diane worked hard to find a package that met your needs, and we really appreciate you choosing Cyprus Paradise. We hope you have a wonderful holiday experience.
Always helpful takes responsibility for…
Always helpful takes responsibility for booking our holiday by listening to our requests and taking ownership of the whole booking. If you leave a message for a member of staff you are called back asap. A big thanks to Diane.
29 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Alison, thank you so much for your kind feedback. We’re delighted to hear that you felt listened to and supported throughout the booking process. Taking ownership and ensuring everything runs smoothly is exactly what we aim for, so it’s lovely to know this was your experience. Diane will be especially pleased to read your comments. We really appreciate your trust and look forward to helping with your next holiday.
Reply from Cyprus Paradise
Hi Rachel, thank you for your 5-star review. We’re so pleased to hear you found our team helpful and our communication prompt. We really appreciate your kind feedback. ⭐😊
Fantastic customer service after…
Fantastic customer service after ringing to enquire about a hol on their site. Very helpful and sorted a hol very quickly.
Thanks Wayne Mckee
20 January 2026
Reply from Cyprus Paradise
Thank you for your wonderful feedback. We’re delighted to hear you received fantastic customer service and that our team was able to help you quickly and efficiently with your holiday booking. We really appreciate you taking the time to share your experience and hope you have a fabulous holiday. 😊
Perfect Paradise
Can't thank Kathleen Esenel and her team for their professionalism and continuous help and support with making our holiday perfect. We have booked for several years through Cyprus Paradise and cannot recommend them enough
26 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Leah, thank you so much for your kind words and continued loyalty. Kathleen and the whole team are truly grateful for your lovely feedback, and we’re delighted to hear we’ve been able to support you in making your holidays so special over the years. Your recommendation means a great deal to us, and we look forward to helping you plan many more wonderful trips with Cyprus Paradise. 😊
Reply from Cyprus Paradise
Hi Derek, tank you for your lovely feedback. We’re delighted to hear you found everything easy to navigate online and had an excellent booking experience. We really appreciate you taking the time to share your review and look forward to welcoming for a wonderful holiday experience. 😊
Clearer information
The website was easy to use and we found what we thought was the perfect holiday. Once booked we had to contact Cyprus paradise as the board type was not displayed on the invoice as advertised.
On phoning there was no answer 3ven though the system was saying no1 in queue. Tried twice and then emailed.Disapointed that it was not clear the included local drinks where only at dinner time/ meals and the wording on the information needs to be better. Some of the hotels on the site state this very clearly but not on the hotel we booked.
Since the review Cyprus Paradise have been quick to contact and listen to my views which shows a good customer understanding.
24 January 2026
Reply from Cyprus Paradise
Hi Mark, thank you for taking the time to share your feedback. We’re very sorry to hear that there was some confusion at the booking stage, and we completely understand how important it is to feel confident and reassured before travelling. As discussed during our recent conversation and follow-up email, we have since clarified the board basis included in your booking and explained this in full. We’re pleased we were able to address your concerns directly and ensure everything is now clear ahead of your holiday. We genuinely value your feedback, as it helps us review how we communicate important details during the booking process. Thank you again for taking the time to speak with us, and we look forward to ensuring your upcoming holiday arrangements run smoothly.
That was easy...😊
This was my initial experience utilizing Cyprus Paradise for a holiday booking.
The company came highly recommended by a colleague.
Upon contacting them, I had the pleasure of speaking with Kathleen, who provided exceptional assistance. She inquired about our holiday preferences.
Our holiday was successfully booked within an hour. Subsequently, I had a few questions, which I addressed to Kathleen via email. I received a prompt response, and all matters were resolved that same afternoon.
I wholeheartedly endorse this company and will definitely be using them again.
26 January 2026
Unprompted review
Reply from Cyprus Paradise
HI Mr Toor, thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear that your first experience with Cyprus Paradise was such a positive one, and that the recommendation from your colleague lived up to expectations.
It’s wonderful to know that Kathleen was able to understand your holiday preferences, assist you efficiently, and answer your follow-up questions so promptly. Providing friendly, knowledgeable, and responsive service is exactly what we strive for, so your kind words really mean a lot to us. Thank you again for your wholehearted recommendation. We truly appreciate your support and look forward to helping you plan many more holidays in the future. 🌴✈️
Very helpful when booking holiday…
Very helpful when booking holiday knowledgable staff.
24 January 2026
Reply from Cyprus Paradise
Hi Susan, Thank you for your kind review. We’re delighted to hear you found our team helpful and knowledgeable when booking your holiday. Your feedback is very much appreciated and we hope you have a wonderful holiday
It took about 10 munutes to book…
It took about 10 munutes to book everything ans Belinda was very helpful and remembered me from booking years ago.
24 January 2026
Reply from Cyprus Paradise
Hi Martin ,thank you for your lovely review. We’re so pleased to hear your booking was completed so quickly and that Belinda was able to help you so efficiently. It’s especially nice to know she remembered you from your previous booking – that personal touch really matters to us. We truly appreciate your continued support and look forward to helping you again in the future.
Amazing customer service
Amazing customer service. Really couldn’t have been more helpful
23 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Nancy, thank you so much for your lovely feedback. We’re absolutely delighted to hear you found our customer service amazing and helpful. Your kind words really mean a lot to the team, and we truly appreciate you taking the time to share your experience. We hope to assist you again in the future.
About excellent staff who can advise…
About excellent staff who can advise and help not just staff that say what you want to hear , also nothing was too much trouble not promising to call back and don’t . l shall stay with Cyprus Paradise for the future a special thank you to Katherine .
20 January 2026
Reply from Cyprus Paradise
Hi Janet, thank you so much for your kind words and continued support. We’re delighted to hear that you value honest advice and a service where nothing is too much trouble – that’s exactly what we strive for. A special thank you from Kathleen, who will be thrilled to be mentioned. We really appreciate your loyalty and look forward to helping with many more holidays in the future. 😊
Great customer service.
Always speak to Diane if able to. Extremely helpful, efficient and enjoyable conversation. Holiday always booked with no drama and knows what I’m after. Any problems with any issues always sorted promptly and effectively. Would highly recommend.
13 January 2026
Unprompted review
Reply from Cyprus Paradise
Hi Cathryn, thank you for your lovely feedback. We’re delighted to hear about your consistently positive experiences with Diane. Her helpfulness, efficiency, and ability to understand exactly what you’re looking for truly make a difference, and we’re so pleased she ensures every booking is smooth and stress-free. Your recommendation means a great deal to us, and we look forward to assisting you again with your next holiday.
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