Human company contact from the start. The office did much of the airline stuff for us. The booking, flights, transfers and hotel was absolutely top class. The hotel was immaculately kept, daily roo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We booked again with Cyprus Paradise this year because the agent ( I’m sure the whole team are very competent too) , Kathleen Esenil has been extremely helpful as usual , attentive , listens to what... See more
Company replied
The contact (Kathleen) at Cyprus Paradise got us through a minefield of problems with an airline's booking system. The telephone is answered by a human (!) and I was delighted and relieved by the know... See more
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Securing our holiday to North Cyprus with Cyprus Paradise has made my partner & i very happy. We'd got the place we wanted at the right price. Dealing with Diane was the best thing we've done in year... See more
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Company details
About Cyprus Paradise
Written by the company
Discover the Mediterranean’s best kept secret with award-winning Cyprus Paradise - expertly packaging incredible holidays for 33 years giving you peace of mind!
With its 200 miles of unspoiled, enchanted coastline, over 300 days of sunshine & 9,000 years of history, Cyprus is a dream destination for relaxing on golden sands & winding down to a blissful island pace...
Cyprus Paradise offering a wide range of hotels in North & South Cyprus, all inclusive holidays & flights to Ercan & Larnaca with great prices & deals!
Contact info
1st Floor Office, 34 Great Queen Street , WC2B 5AA, London, United Kingdom
- 0208 150 6088
- customerservices@cyprusparadise.com
- cyprusparadise.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Two hours redeemed!
Changed my stopover to reduce my waiting time by two hours. This was done without my asking!
13 November 2025
Reply from Cyprus Paradise
Hi Iain, thank you for your kind review! We’re delighted to hear that your stopover was adjusted to reduce your waiting time — even better that it was taken care of without you needing to ask. Our team always aims to make your journey as smooth and comfortable as possible, and we’re pleased this small change made a positive difference. We hope you have a wonderful holiday.
Easy to use website
Easy to use website, great prices & Diane was very helpful. 👍
6 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Kim, thank you for sharing your feedback again! We’re delighted to hear you found our website easy to use, our prices great, and that Diane was so helpful. We’ll be sure to pass on your kind words to her. We hope you have a fabulous holiday.
quick response to shange of flight
1 November 2025
Reply from Cyprus Paradise
Hi Dinah, thank you for your feedback! We’re glad we could respond quickly and assist with your flight change. Wishing you a smooth and enjoyable trip!
Excellent experience first time using this company
First time booking with this company,
Kathleen, the travel advisor was very helpful on the phone and due to the fact that she lives in Cyprus was knowledgeable regarding the hotel and area,
Already looking forward to visiting Northern Cyprus next September!
6 November 2025
Unprompted review
Reply from Cyprus Paradise
Hi Jane, thank you so much for your wonderful feedback! We’re delighted to hear that your first experience booking with us was such a positive one. Kathleen will be so pleased to know her local knowledge and assistance helped make your plans easier. We truly appreciate your kind words and look forward to welcoming you to beautiful Northern Cyprus next September!
Holiday ruined
The company really needs to do their research when it pairs up with holiday resorts so that the end user does not have cause for complaint. The holiday was fully inclusive oh not just that it was ultra inclusive yet there were not enough service staff on the ground to deal with the influx of regular holiday makers. The casino however was immensely well staffed. Cyprus Holidays rep did come by and was very helpfull but overall they need to get their information correct construction site from almost all angles of the hotel not a very nice stay.
8 June 2025
Reply from Cyprus Paradise
Dear Mrs Goktas, thank you for taking the time to share your feedback. We are genuinely sorry to hear that your holiday did not meet expectations. Our aim is always to provide accurate and up-to-date information about all our featured hotels, and we regret that you were disappointed with certain aspects of your stay. While our local representative was on hand to assist in resort, if you felt that the matter was not fully resolved, we do have a formal complaints procedure in place — as stated in our booking terms — which asks customers to write to our Customer Services team within 28 days of their return. We can see your booking was made directly through our website five months ago, and we would very much like the opportunity to look into your concerns further if you have not already contacted us. Please email customerservices@cypruspremier.com with your booking reference so that we can review this in more detail. There was no construction work taking place within the hotel itself. As per our Terms and Conditions, we are not liable for any building or renovation works taking place nearby. Northern Cyprus permits construction activity by law, and unfortunately, this is beyond our control .We do value all customer feedback, as it helps us maintain the high standards we strive to offer and work with our hotel partners to make improvements where needed.
Really great knowledgable staff
Really great knowledgable staff, everything at the hotel was as described, and would absolutely use them again
22 October 2025
Reply from Cyprus Paradise
Hi Vittorio, thank you so much for your kind feedback. We’re delighted to hear that you found our team knowledgeable and that everything at your hotel was exactly as described. It’s wonderful to know you’d absolutely choose to travel with us again — we truly appreciate your trust and support. We look forward to welcoming you back for another fantastic Cyprus Paradise holiday soon.
Booking with Cyprus Paradise is super…
Booking with Cyprus Paradise is super easy! The staff are so helpful, efficient, and very friendly!! As a returning customer they know me by name, and I value the continuity of being able to talk to the same person I’ve booked with if at a later date I have any questions . This time it is Kathleen
24 October 2025
Unprompted review
Reply from Cyprus Paradise
Hi Jane, thank you so much for your lovely review and for being a loyal returning customer. We’re delighted to hear that you find booking with Cyprus Paradise so easy and that our team continue to provide helpful, efficient, and friendly service. It’s wonderful to know that Kathleen was able to assist you again — she’ll be so pleased to read your kind words. We truly appreciate your continued trust and look forward to arranging many more memorable holidays for you in the future.
First class service from Diane
28 October 2025
Reply from Cyprus Paradise
Hi Chris,Thank you so much for your kind feedback. We’re delighted to hear you received first-class service from Diane — she will be so pleased to know she helped make your experience such a positive one. We truly value your support and look forward to assisting you again with your next Cyprus Paradise holiday.
Holiday was great
Holiday was great. Hotel was even better than we’d expected. Transfers to and from airport were very comfortable. The price we paid was very good.
The one disappointment was our rep. The excursions we wanted to do were not available and she was unable to advise on alternatives. We ended up doing these with local companies. I had to chase her up to find pick up time for hotel pick up to airport.
I would definitely use Cyprus Paradise again
8 May 2025
Reply from Cyprus Paradise
Hi Diane, thank you so much for taking the time to share your feedback. We’re delighted to hear that you had such a great holiday and that your hotel and transfers exceeded expectations. It’s also lovely to know that you found your holiday to be excellent value for money. We’re truly sorry to learn that you were disappointed with the level of support from your resort representative. Please note that excursions are dependent on minimum numbers, which can occasionally affect availability during certain periods. Your comments have been shared with our management team to ensure this is reviewed and improved moving forward. We really appreciate your kind words and are so pleased that, despite this, you would choose to travel with Cyprus Paradise again. We look forward to welcoming you back for another wonderful holiday soon.
My experience with this company was…
My experience with this company was very professional very warming in fact I will definitely be reaching out to them for another family holiday
14 October 2025
Unprompted review
Reply from Cyprus Paradise
Hi Paul, thank you for your kind words! We’re so pleased to hear you found your experience with us both professional and welcoming. It’s wonderful to know you’re already thinking about booking another family holiday — we’d be delighted to help you plan your next getaway!
Diane took great care of us
Diane took great care of us, the holiday was an absolute bargain as well. Everything was smooth, highly recommended
8 September 2025
Reply from Cyprus Paradise
Hi Tim, thank you so much for your lovely feedback! We’re delighted to hear that everything went smoothly and that you found your holiday to be such great value. It’s wonderful to know Diane took great care of you — she’ll be so pleased to receive your kind words. We truly appreciate your recommendation and look forward to welcoming you to North Cyprus.
We spoke to Diane who was extremely…
We spoke to Diane who was extremely helpful and friendly.
23 October 2025
Reply from Cyprus Paradise
Hi Chris, thank you so much for your kind review. We’re delighted to hear that Diane was able to assist you and made your booking experience such a pleasant one. We’ll be sure to pass on your lovely comments to her. We hope you have a fabulous holiday.
Reply from Cyprus Paradise
Hi Aziz, many thanks for posting a 5* review, we are happy to hear you received very good service. From all the team at Cyprus Paradise we wish you a wonderful holiday
Reply from Cyprus Paradise
Hi Pete, thank you for your kind words. We’re delighted to hear you found everything prompt, professional, and pleasant, and we look forward to welcoming you back to the Pia Bella in 2026.
Reply from Cyprus Paradise
Hi Peter, thank you for your lovely feedback. We’re so pleased to hear the booking process was smooth and met your expectations. We hope you have a wonderful experience in North Cyprus.
The company's representative (Kathleen)…
The company's representative (Kathleen) was polite and very helpful from start to finish.
I have used Cyprus Paradise on a few occasions and I can highly recommended this company.
15 October 2025
Unprompted review
Reply from Cyprus Paradise
Hi Francis, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you’ve chosen Cyprus Paradise on several occasions and that you’ve been happy with the service throughout. Your recommendation truly means a lot to us, and we’ll be sure to pass on your lovely feedback to Kathleen. We look forward to assisting you with your future holidays and welcoming you back again soon.
FIRST CLASS TRAVEL COMPANY AND HOTEL
The straight forward,professional and friendly information and booking process provided by Cyprus Paradise ( Kathleen Esenelin particular) gives the client trust in the whole holiday packet.
This was our thirty sixth stay at the Pia Bella Hotel in Kyrenia ; all arranged by Cyprus Paradise; which speaks loudly for our endorsement of the company and the hotel.
The Pia Bella has changed over the years but retains a family owned feel and the satisfaction from staying in the hotel has only increased. The food and beverages are excellent, the accommodation is comfortable and spotlessly clean. For my wife and I the outstanding feature of the hotel is the professional but warm, friendly staff who go out of their way to make sure the guests enjoy their stay.
20 September 2025
Unprompted review
Reply from Cyprus Paradise
Hi James, thank you so much for your wonderful review and for your incredible loyalty over the years — thirty-six stays at the Pia Bella Hotel is such a special achievement and speaks volumes about your trust in both the hotel and Cyprus Paradise. We’re delighted to hear that you continue to enjoy the warm, family-run atmosphere, excellent food, spotless accommodation, and the genuine hospitality of the hotel team. Your kind words about our booking process and the professional, friendly service are truly appreciated, and we will be sure to pass on your lovely comments to Kathleen. It’s always a pleasure to assist with your holidays, and we look forward to arranging many more memorable stays in Kyrenia for you in the future.
Mostly good, some disappointment.
Some disappointment. We have booked many times with this company and always had excellent service. This time however was different.
The booking process was simple and they accommodated all our requests, however, they did not mention that they were booking us on EasyJet to Larnaca rather than the usual Pegasus to Ercan, with a transfer time of 1.5 to 2 hours. It cost me an additional £200 to book the seats and pay for a large cabin bag (usually classed as hand luggage on other airlines). Larnaca is an awful disorganised airport, overcrowded with long queues for everything and impatient travellers pushing in, jumping the queues and tempers fraying, not to be recommended.
The representative at the resort did not bother to see us, they have always come to see us, offered trips, car rental etc. Instead we had a phone number to call, I sent a WhatsApp, but did not manage to get on any trips as he said he needed a booking for at least 12 people! We were just 2! We were contacted by another agent, he too was unable to offer us any excursions, stating that all the agents were busy with group tours, so we went nowhere other than by taxis on our own.
The hotel was all good, though a little shabby, only the food disappointed as it was almost the same every day, although there was plenty of choice. The only included option at the Cratos is the main buffet so we spent a lot extra on eating in other restaurants to avoid the boredom. I also informed their guest relations that many of the ‘hot’ dishes were cold, they gradually started increasing the temperature on their hot plates! Not a recommended food hygiene practice.
Despite all the above, the weather was lovely, the staff were friendly and helpful and we enjoyed a relaxing holiday.
14 October 2025
Reply from Cyprus Paradise
Hi Heather, thank you for taking the time to share your feedback following your recent holiday. We truly value your loyalty and are pleased to hear that, overall, you enjoyed a relaxing stay with good weather and friendly service. We do, however, note your disappointment regarding the flight arrangements into Larnaca, the transfer time, and your experience at the airport. We always aim to make our customers aware of flight and transfer details at the time of booking, and we regret if this was not as clear as expected on this occasion. We’re also sorry to hear that you were unable to participate in excursions this time. Your comments regarding the hotel’s food temperature and variety have been noted and will be shared with the hotel management for their review. We truly appreciate your constructive feedback and your continued trust in us, and we hope to welcome you again soon under better circumstances.
Excellent service
Diane Stott always makes our booking a great experience, she never rushes you, she is very patient, polite and very efficient. She goes the extra mile
4 October 2025
Unprompted review
Reply from Cyprus Paradise
Hi Emel, thank you so much for your lovely feedback. We’re delighted to hear that you received excellent service and that Diane made your booking experience such a positive one. We truly value your kind words and will be sure to share your comments with Diane and the team. We look forward to assisting you again with your next holiday.
Great company to deal with.
We have had over 10 wonderful holidays thanks to Cyprus Paradise- and Diane in particular. She is friendly, efficient and has made booking a pleasure. She has always given me great advice as to when and how to book. All requests like Special Assistance at the airports, which part of the hotel we would prefer to stay in were achieved with no problems at all. So helpful is Diane we have booked again for next year. Enough said!
13 September 2025
Unprompted review
Reply from Cyprus Paradise
Hi Iain, thank you so much for your wonderful review. We’re delighted to hear that you’ve enjoyed so many holidays with Cyprus Paradise and that Diane has consistently provided friendly, efficient, and helpful service. We truly appreciate your loyalty and are thrilled to hear that you’ve already booked with us for next year. Diane and the team will be very pleased to read your kind words. We look forward to helping you create another memorable holiday!
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