Cyclis Bike Lease Reviews 1,176

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, efficient, and customer-oriented, making the entire leasing process smooth and hassle-free. People frequently highlight the excellent communication and the staff's helpfulness, noting their quick response times to inquiries and their ability to provide solutions. The user experience is also highly regarded, with many finding the platform smart, easy to use, and intuitive. However, some customers also noted that the process can occasionally be slow, particularly concerning the paper trail or the bike shop's involvement. A few other people also felt that the status updates had significant delays. Additionally, some reviewers were not happy with the product itself, mentioning issues with bike suitability, such as one being too high or heavy, or receiving a different color than expected.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast, smooth, and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers express satisfaction with their bikes,... See more

User experience

Clients share positive opinions on user experience. Many reviewers praise the clear, quick, and efficient... See more

Staff

Consumers find staff to be positive. Many reviewers praise the friendly and helpful staff, noting their... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

All communication went smooth and in a very satisfying time frame. I always got a quick responce in case I asked a question. The lady that handled my case was very correct and always came up with a so... See more

Company replied

Rated 5 out of 5 stars

Procedure clearly explained and super efficient. In less than one month the bike was ready to pick up. Communication has always been smooth and their website is extremely handy.

Company replied

Rated 5 out of 5 stars

It’s a really good company that promotes the health and benefits of cycling. Not to forget the free safety package I received after getting the bike. Always open and friendly advice and service. 1... See more

Company replied

Rated 5 out of 5 stars

I am extremely satisfied with the service provided by Cyclis Bike Lease. The communication has been excellent, and the team has been very responsive to all my inquiries. The overall service has bee... See more

Company replied


Company details

  1. Leasing Service

About Cyclis Bike Lease

Written by the company

Fietsen is tof. En fietsleasing met Cyclis Bike Lease is dat zeker.

Lease als werknemer of zelfstandige jouw droomfiets inclusief accessoires. Of bied als werkgever je medewerkers de kans om voordelig een fiets te leasen. Het kan allemaal!

  • Maximale flexibiliteit
  • All in servicepakket
  • Persoonlijke service
  • Complete ontzorging
  • Fietsleasing bij Cyclis Bike Lease?

    Written by the company

    Jij stuurt, wij trappen!
    Bij Cyclis Bike Lease doen wij het harde werk. Zodat jij en je werknemers zich kunnen focussen op puur fietsplezier.

    Contact info

    Wat kost fietsleasing?

    Via onze calculator bereken je je voordeel t.o.v. een privé-aankoop.

    4.7

    Excellent

    TrustScore 4.5 out of 5

    1K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Smooth handling of bicycle purchase

    Many bycicle shops to choose from
    Info website:
    1. Simulation tool for wages
    2. Overview maintenance budget
    3. Details contract
    4. Technical details bike

    2 March 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    Thanks for taking the time to share this! 😊 Smooth purchase and all the info at your fingertips, that’s the goal 😉

    Rated 5 out of 5 stars

    Responsive team, straightforward platform.

    The Cyclis team is very responsive to either mail or phone communication. Their platform is straightforward, functional and clear.
    Also, they are quite flexible when returning a bike at the end of the lease term e.g. with respect to keeping some accessories.

    16 March 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    Thanks a lot for the lovely review! 😊 Glad the platform felt clear and that our team could keep things smooth from start to finish 🚲

    Rated 5 out of 5 stars

    Straightforward experience

    Straightforward experience. Easy to use and get a quote. Approval process went great
    No issue for the moment.

    14 March 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    Sounds like a ride without bumps 😄 Thanks!

    Rated 5 out of 5 stars

    ....

    ..........

    4 March 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    In Morse zouden we zeggen 😉
    ...- . . .-.. ..-. .. . - ... .--. .-.. . --.. .. . .-.

    Decoded: Veel fietsplezier!

    Rated 4 out of 5 stars

    it would have been a 5 star

    it would have been a 5 star, were it not for the persistent emails on filling in this evaluation.

    4 March 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    Thanks for your feedback And noted on the emails, we’ll try not to be too enthusiastic next time 😉

    Rated 4 out of 5 stars

    Quick and easy

    Aquick and easy way to lease auto bike.

    3 March 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    That’s the goal! 😊 Simple, fast and ready to ride

    Rated 5 out of 5 stars

    Happy customer

    I was provided with a link by my employer, and I had issues logging in. I was helped really quickly so I could order my bike the same day. Overall very clear app and quick process and friendly staff. Also loving my bike! :)

    6 March 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    Thanks for taking the time to share this! 😊 Glad we could get you back on track quickly so you could order your bike the same day. Enjoy the ride! 🚲

    Rated 5 out of 5 stars

    A new lease and again a satisfying experience.

    All communication went smooth and in a very satisfying time frame. I always got a quick responce in case I asked a question. The lady that handled my case was very correct and always came up with a solution for any issue I had. Thanks Sarah.

    2 March 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    Another lease, another smooth ride, just how we like it 😉🚲 Thanks for the great feedback, and we’ll make sure Sarah gets the credit too!

    Rated 5 out of 5 stars

    Great network of dealers

    Great network of dealers
    Very efficient and fast ordering process
    Very clear website

    21 February 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    From website to ride, all on track. Love to read that 😊

    Rated 4 out of 5 stars

    Direct contact

    Direct contact. Clear agreements.

    21 February 2026
    Cyclis Bike Lease logo

    Reply from Cyclis Bike Lease

    Direct and clear: perfect combo 😉
    Thanks!

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