I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
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Review summary
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Excellent customer service. Honest, transparent and quick to respond. They told me a bike wasnt available and offered alternative options or a refund, and i got refunded instantly, no questions asked.... See more
Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
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Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.4
Excellent
499 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from CycleSouq.com
Thank you for your feedback! We’re happy to hear you’re pleased with the product quality, pricing, and fast delivery. We appreciate your support and look forward to serving you again
Packaging issue
The bicycle was put in a box without any protection especially from being compressed on the sides (example a styrofoam that would pass on the frame of the bike to protect the bike from vibration and compression).
Because the bike was free to vibrate and move, the deltech cable got entangled with the pedal and had damage on deltech cable cover (probably the pedal rotated as it is not secured during the shipping). I can show video and photos if proof is needed.
The shipping took some time but it was not your fault.
Despite that, im still happy coz you are selling brands and models that are hard to find at a very reasonable price.
24 November 2025
Reply from CycleSouq.com
Thank you for your honest and balanced feedback. We appreciate you highlighting this and are sorry for the inconvenience caused during shipping. We work closely with reputed logistics partners and regularly reinforce careful handling standards, and this has been escalated to them to ensure improvements moving forward. We’re glad to hear you’re happy with the bike and our pricing, and we truly appreciate your support and understanding 😊
Cycle Souq were great
Cycle Souq were great! I ordered a Spartan 700c in the Black Friday sale - I’d been looking at it for a while and they had a great discount. The bike arrived promptly, all wrapped up and ready for me to ride. Great service & the bike is lovely.
5 December 2025
Unprompted review
Reply from CycleSouq.com
Thank you for the lovely feedback! We’re glad you were able to grab the Spartan 700c at a great Black Friday deal. It’s great to hear you’re happy with both the bike and our service. Wishing you many enjoyable rides ahead
I received my delivery almost one week…
I received my delivery almost one week later, the excuse was they call me and I didn’t reply. That’s the reason, I was working on an other country and I planned the delivery in my house with my wife wanting for it. Even after sent a lot of email, Whatapp the delivery was too late. For that reason I wrote my address, to received the package, in anyplace said you delivered only with a phone call back
24 November 2025
Reply from CycleSouq.com
Hi there, thanks for sharing your feedback. Since we deliver all bikes fully assembled, we don’t leave them unattended outside for safety reasons, which is why our team always tries to reach customers before delivery.
In this case, our drivers attempted to contact you several times but couldn’t get confirmation, so the delivery could not be completed on time.
We understand the delay was frustrating, and we appreciate your patience. We’re working with our delivery partners to improve the scheduling process and avoid similar issues in the future.
Thanks again for bringing this to our attention.
Fine bikes. Great prices. Wonderful Service.
I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied with the bikes and the delivery service. Their prices are also great.
The team is very responsive on WhatsApp and very accommodating.
Thanks for delivering my kids bike in time for my daughter's birthday, inspite of a last minute change in my order.
2 December 2025
Unprompted review
Reply from CycleSouq.com
Thank you so much for the wonderful feedback and for your continued trust in us! We truly appreciate your support over the years, your referrals, and your kind words about our team and service. It means a lot to us to be part of such special moments, especially delivering in time for your daughter’s birthday 🎉🚲 We look forward to supporting many more rides for your family ahead!
Very disappointed.
Very disappointed.
I have ordered a very expensive mountain bike on the 14th November. Shipping advisory is 7 to 10 days.
It has been over 11 days and not a single email. Had to call Cyclesouq twice and the order is still not dispatched to date.
Not sure what else one needs to do!
14 November 2025
Unprompted review
Reply from CycleSouq.com
Hey Borislav,
we completely understand your frustration, and we sincerely apologise for the inconvenience caused.
We’ve checked your order and can confirm that your bike was dispatched within the same week it was placed. The delay occurred because the shipment was held in Saudi Customs for over a week, which, unfortunately, is beyond our control.
As of today, the bike has been released and handed over to SMSA’s local fulfilment center, and you can expect delivery by tomorrow.
We understand how frustrating delays can be, especially when you’re excited to receive a new bike, and we truly appreciate your patience. We’re always here to support you and ensure the smoothest experience possible.
Regards,
Andy
i bought a man city bike from KSA
i bought a man city bike from KSA. it has been a bit long shipment and with no clear extracosts because of custom duties, however at the end the bike arrived.
it's a beauty.
the packaging was well done. and everything was easy to assemble.
the overal price paid still better than other products here in KSA, and even of same product on local dealers.
27 October 2025
The delivery was on time
The delivery was on time. Fully Assembled. Product was Excellent condition. New bike with wrapping.
26 October 2025
Good price good service
5 October 2025
Unprompted review
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Excellent
I’ve purchased from CycleSouq before, and they continue to impress every time. The team is prompt, professional, and provides excellent communication throughout. The bikes are always of outstanding quality — exactly as described and perfectly assembled. Highly recommend them for their consistency and top-notch service!
13 October 2025
Unprompted review
Reply from CycleSouq.com
Thank you so much for your continued trust and kind words! We're thrilled to know that you've had consistently great experiences with us. Our team works hard to maintain the quality and service our customers deserve — your feedback truly means a lot! 🚴♂️💫
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon!
Excellent customer focused service
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery, and overall service has always impressed me.
Recently, I purchased another cycle for my son and shared a short video with the team. To my surprise, they reached out personally, pointed out that my son might soon outgrow the one I chose, and kindly sent us two additional options that were a better fit — without even charging the price difference!
It’s rare to find a business that genuinely cares this much about their customers — not just about the sale, but about ensuring the right product and long-term satisfaction.
Truly grateful for their integrity, generosity, and care. Cyclesouq.ae is the kind of business you want to keep returning to — amazing people behind an excellent brand. Highly recommend them to anyone looking for quality bikes and real customer care.
7 October 2025
Unprompted review
Reply from CycleSouq.com
Thank you so much for your heartfelt and detailed feedback! We’re truly humbled by your continued trust and support over the years. It means the world to us to know that you and your family have had such positive experiences with us.
Our goal has always been to go beyond just selling bikes, we want to make sure every customer gets the right fit and enjoys every ride to the fullest. We’re delighted that our team could assist you and your son with the perfect option.
Your kind words about our integrity and care genuinely inspire us to keep delivering the best experience possible. Thank you again for being a part of the CYCLESOUQ.COM family — we can’t wait to serve you again soon! 🚴♂️💚
Good price, process can be made better.
Good, value for money pricing. I was disappointed because when i needed to check up on my order status, finding the contact details of cusmer service was not easy.
Also order delivery days and times must be shown prominently so buyers can make a better-informed choice.
I was in Dubai for 5 days and almost was not able to get my order.
26 September 2025
Reply from CycleSouq.com
Thank you for your valuable feedback. We’re glad you found our prices competitive and appreciate your suggestion on improving the process. We understand your concern and would like to clarify that our contact details, along with order tracking and delivery timelines, are available on our website and included in the order confirmation email. That said, we’ll review how this information is displayed to make it even easier for customers to access in the future. Your input helps us improve, thank you again for sharing your experience.
Fast shipping ,an excellent after sales…
Fast shipping ,an excellent after sales service
25 September 2025
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon! 🚴♂️
Reply from CycleSouq.com
Thank you for your kind feedback! We’re glad to know you’re happy with your experience. Your support means a lot to us, and we look forward to serving you again soon! 🚴♂️
Great service
Great service. Extremely easy to order and delivery is super fast. They are also very responsive on WhatsApp.
24 September 2025
Reply from CycleSouq.com
Thank you for your wonderful feedback! We’re delighted to hear you had a smooth ordering experience and that our team was responsive and helpful. Your support means a lot to us! 🚴♂️
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