Vitus zx-1 evo sram red axs ordered on-line and received a couple of days, well packaged. Superb bike hardly a mark on it and the main one on the downtube was rubbed off by the guy at Bicycle Lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Enquired online about a bike I was interested in, when I went in on the Saturday it was ready for a test ride! Bike had already been prepared and serviced, the in store members were very helpful and e... See more
Company replied
The process of trading in my bicycle for a newer one went really smoothly. A quick email with photos of my bike and I had a firm quotation. The new bike was delivered and the collection of mine was do... See more
Company replied
The staff were great and couldn’t do enough to help. The young lady was very educated on the tech, supportive of my lack of experience any gave me a full opportunity to try out the bikes as many times... See more
Company replied
Company details
Written by the company
Since 2013 we have been the premier Pre Owned bike experts in the UK. Our long established team are happy to chat and give honest advise. Safety - Buy in Confidence Our buyers know what to look for. Our mechanics are thorough. Buying a pre-owned bike has pitfalls, we remove them. We check carbon thoroughly and ensure all components are sound. We ensure bikes are from a reliable source and not stolen. Every bike is serviced, tested and warranted. Value for Money Our network of suppliers and regular trusted customers means we have access to quality stock at the right price. Sustainability Our model extends the life cycle of quality products. We recycle, resell and reuse as many components as possible.
Contact info
27 Sury Basin, KT25NZ, Kingston, United Kingdom
- 02085468289
- support@cycleexchange.co.uk
- cycleexchange.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cycle Exchange
Hi Josh, hope you're enjoying the Pearsons. 😁
Fantastic selection of bikes and…
Fantastic selection of bikes and brilliant customer service from start to finish.
10 August 2025
Reply from Cycle Exchange
Hi Shane, great to hear, appreciate you taking the time to review and hope you're enjoying the Orca. 👍
Continued great advice and support for…
Continued great advice and support for my 6th bike from Cycle Exchange. They are a the go to outlet for premium used bikes
14 April 2025
Reply from Cycle Exchange
Hi Mike, always great to see you back with us and appreciate your support 😍 Hope you're enjoying the summer and the Tarmac. All the best.
Bike arrived very quickly within a…
Bike arrived very quickly within a couple of working days and was very well boxed . The bike was as described. I have wanted a gravel bike for a while now to replace my very old MTB, and buying a pre loved one made total sense. I have done two big rides on it now and I am more than pleased with my purchase
4 August 2025
Reply from Cycle Exchange
HI Linda, great to hear all arrived quickly and as expected 👍 Hope you enjoy the Diverge.
Good Value & Service
Good customer service and good value, nice to support a local business
21 July 2025
Reply from Cycle Exchange
Hi James, appreciate your support 😍and hope you're enjoying the Domane.
Great service
Great service. Initially bought online and bike didn't suit, return process was seamless and staff so helpful in shop helping with exchange.
8 August 2025
Unprompted review
Reply from Cycle Exchange
HI Paul, great to hear it was all straightforward and hope you're enjoying the Domane v2 :-)
Very good experience
Very good experience. Polite, friendly staff. Traded in my old bike in part purchase of a two-year old road bike. When a small glitch occurred on the new (to me) bike the staff fixed it immediately without fuss.
1 August 2025
Reply from Cycle Exchange
Hi Craig, hope you're enjoying the Synapse and thanks for taking the time to review. All the best.
Reply from Cycle Exchange
Hi Paul, hope you're setting some new PB's on your Canyon Speedmax 😜🔥 Enjoy.
Exceptional service
Great to deal with. Everything is made so easy. First class company. Communication, delivery was exceptional. I have used them twice now. I would not use any other bike seller. Brilliant
29 July 2025
Reply from Cycle Exchange
Hi Gordon, lovely to see you back with us. Hope you're enjoying the Reilly 😍. All the best
Friendly and very helpful
Friendly and very helpful. Price was okay, difficult place to get too.
25 July 2025
Reply from Cycle Exchange
Hi Tim, hope you're enjoying the F7 and thanks for the review.
Great service and sales support
Dogma f is a wonderful bike and the service was great (along with the coffee.) had a few minor issues (poor quality bar tape and warped disc rotors ) and Cycle Exchange were v open to remedy so can’t ask for more
21 July 2025
Reply from Cycle Exchange
HI Gavin, The Dogma F never fails to disappoint 😍and glad we managed to sort out the teething problems. Enjoy.
Excellent service from the moment we…
Excellent service from the moment we arrived. Saw the bike on the internet and it was exactly as described when we arrived. A great atmosphere in the shop, amazing bikes, really busy which was wonderful to see, staff are knowledgeable and super helpful. Bikes are displayed well, onsite engineer who gave our bike a service before we left. Cafe instore selling a good range of coffee and lovely food. I couldn't be more pleased with the bike I purchased. Well worth the trip from Oxford to the shop.
20 July 2025
Reply from Cycle Exchange
Hi Dawn, thanks for taking the time to post the review, much appreciated and glad it was worth the visit 😁 Hope you're enjoying the brompton.
Delighted beyond expectation
Delighted beyond expectation !
Superb communication from start to hand over .
The bike was exactly as described and I would certainly recommend Cycle Exchange to anyone who feels their dream bike may be out of reach .
Need I say more !
20 June 2025
Unprompted review
Reply from Cycle Exchange
Hi Paul, thanks for the lovely feedback, much appreciated 🙏 Hope you're enjoying the Scott.
Great service
Great service. Found me a bike that suited and shipped quickly. Arrived in good time and no damage in transit. Very pleased.
21 July 2025
Reply from Cycle Exchange
Hi Stanley, glad to hear all worked well and you're enjoying the Canyon Endurace. 👍
Excellent experience
Hazel was extremely helpful and charming in sorting out all my questions and issues.
19 July 2025
Reply from Cycle Exchange
Hi Chris, thanks for the lovely feedback, much appreciated. Hope you enjoy the Cervelo R5 😍
This is my third purchase, and all good.
As usual, good price for my old bike and a simple buying process. No messing about, price better than I would have got from selling privately and without the hassle, and a nearly new bike delivered a few days later. Whats not to like?
18 July 2025
Reply from Cycle Exchange
Hi Jason, thanks for the lovely feedback and hope you're having lots of fun on the Checkpoint. Enjoy 😁
Superb buying experience
Got to say the whole cycle exchange buying process was excellent. Tried multiple bikes multiple times, they fixed immediately a number of small issues and the price was great for a bike that to all intents and purposes was in new condition. I'll buy my next bike from cycle exchange for sure.
19 July 2025
Reply from Cycle Exchange
Hi Albert, that's lovely to hear, appreciate you taking the time to review. Hope you are enjoying the BMC. 😁
Excellent experience when I exchanged…
Excellent experience when I exchanged my Giant Propel Advanced Pro 0 for an S-Works Roubaix. I needed a super light endurance bike and that’s just what I got with my hassle free experience using Cycle Exchange. Highly recommend them.
18 July 2025
Reply from Cycle Exchange
Hi William, hope you're having lots of fun on the Roubaix 😍 and thanks for the lovely feedback. Enjoy
Very nice bike in excellent condition…
Very nice bike in excellent condition as described. Fast and efficient process and delivery. I would recommend buying a bike here.
4 July 2025
Reply from Cycle Exchange
Hi Ian, hope you're enjoying the Bianchi and thanks for the great feedback. 🙏
Reply from Cycle Exchange
Hi Thomas, hope you're having fun on the Genesis and thanks for the feedback. 👍
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.