Cyberspares Reviews 

DO NOT ORDER FROM THIS COMPANY!!!
I have purchased mats from this company before and had no problems. This time however I ordered mats and after a week hadn’t heard anything from them. Tried calling with absolutely no answer....sent numerous emails. I was very lucky that I paid via PayPal as after raising concern with them just received money back. Can only assume they have ceased trading!

Ordered mats that never turned up tried e mails no reply tried telephone no reply have given up after 3 weeks came to the conclusion they must of ceased trading take my advice buy elsewhere

Bought a boot mat on ebay from these people... guess what as most of the other reviews on here, no mat came and absolutely no replies to my messages. Poor.

ordered mats from them, arrived on time and the mats are a good quality .. BUT they sent the wrong mats ! ... AND they dont respond to messages.

I ordered a set of car mats from this company over 3 weeks ago. I used Paypal, and was I glad I did.

3 weeks later and 4 emails (all ignored) 3 phone calls (never picked up) I escalated the issue with Paypal explaining I have no correspondence with the company at all and no sign of my mats arriving.

5 days after I escalated the case to Paypal, I received the mats. these were very good quality, but a company that cannot communicate with its customers deserves only 2 stars!

I suggest Cyberspares remove their web contact form, email address, and telephone number from their website, as its pointless contacting them.

Cyberspare, no matter what you say - commenting here, you FAILED BIG TIME

Awful product, arrived late, not as described. Impossible to deal with. I am now left with a poor quality product, that cost a lot. Also to claim the money back through work, as it was for a work van, I need a VAT receipt which they will not provide. Do not use them!!!!!!

Goods received were not as described. I ordered what was described as super deluxe car mats. These were a special gift for my nephew. However when They arrived, I was far from happy with the quality. These could only be described as budget mats. Not at all as described. Mats arrived on April 4th and I was straight on to email them to express my disapointment. Following day I rec a short email
: Please call 01623818811.
I called the number and spoke to a member of staff who sounded like I had disturbed her from her tea break. Assured mats would be picked up the following day (Thurs 6th April), and a full refund, including postage would be put back on my card. Mats were picked up as promised, however no refund as yet. (Todays date 24th April). I have just sent a second email asking for my refund. Next step is to contact my credit card compamy and see if they can help me get my money back.

The worst company I have ever dealt with the mats were Rubbish the service was non existence still waiting for a refund I urge anyone wanting to order mats not to use this company or you will be very dissapointed

Top class mats fab fit and just as wanted good prompt service come day after mrssge took 2 weeks because l wanted good ones wellworth it

Arrived within 7 days of ordering and fit perfect and look fantastic thank you

Ordered car mats for a Christmas present on the 11 th December.after reading comments from other people ,got worried that this was not going to happen.made two phone calls direct to cyber spares both were a bit brusque in telling me I would receive them before Christmas.They didn't want my order number,just said I would get them.finally received an email 23rd and got them 23 rd.....brilliant.

I have ordered many custom car mats over the years for my car and those of my family and had great service from online suppliers and received them usually in 3 to 4 days and at the most 5 days.

So why oh why did I try Cyberspares. They take your money then nothing. Ordered 6th Decemeber. Apparently they have just gone out for delivery on the 20th. I got not dispatch email and when I contacted them just got a terse email with the logistics company and the tracking number.

Why also did i not read the reviews below as I usually do. I am now wondering just how good they are going to be if they do actually arrive.

DO NOT use this company. There are far better online mat suppliers. I have never used the word cowboys in a review before as others have done for this company but it is very apt...

DO NOT ORDER I REPEAT DO NOT ORDER MATS ARE ALL MADE WRONGLY DIFFERENT SIZE ALL ROUND AND CHEAP CRAP JUNK DO NOT USE THIS SITE AND SAVE YOUR MONEY IF YOU BUY YOU WILL ONLY BE DISAPPOINTED

Placed an order over the phone, took the money 4 days later, 7 weeks later still awaiting, Rude correspondance with a man that says they had been sent out via fedex with a card left. which was clearly a load of BS.I still am waiting for a refund 9 days later!

I ordered car mats for my tigra on somebody's recommendation. I ordered these on 8th October and the money went out of my account on 10th. 19th Oct rang and chased my order and was told the mats would've there then next day and they would mail me a tracking no - they didn't ., Mats didn't turn up on 20th either- rang again 21st Oct and they said my mats were on their way. I think you only get your order if you chase them and keep on at them or they just take the money and forget the order. Stay well away from this bunch of rip off merchants!

I ordered a boot mat through Amazon, the track & trace showed a dispatch label produced on 05/09, this failed to arrive, when I chased it, I was told the courier had lost it, but they would dispatch one on 24hr delivery & refund my postage, this failed to arrive, I was then offered a 25% discount as well as the postage refund if I waited as the parcel was on its way. I accepted and the mat finally arrived the following day with a despatch label dated 05/09 and with the same track & trace number from the original package,since then despite several emails from me and two emails from Amazon Customer Services they have only refunded the postal charge and not the 25% discount that was promised and don,t have the courtesy to answer. A very rude, disrespectful and dishonest company.

Bought a mat for our VW Crafter. So good I'm buying another.

I used Cyberspares recently for the first time, ordered my Car Mats on the 12th April and got an initial email confirming my order.

I then got my Mats delivered by post exactly one week later on the 19th April. I received the despatch email after my Mats arrived!

In all fairness the Mats were good quality as described on their website and good value for money, I would recommend other people to use them, as I had a smooth buying experience

Service is abysmal which is a shame as once the mats _finally_ turned up, they're pretty decent quality and 99% fit.

They simply don't answer the phone and don't give any updates, I'm not sure but I reckon they only delivered the mats as I submitted a dispute with PayPal, which would have meant them having to refund me and they couldn't even be bothered to respond to the PayPal dispute.

Had the dispatch email been sent on time with the right tracking code (it was sent the day they were delivered so must have been dispatched the day before) I would have asked my colleague not to sign for them and had them sent back just to give someone else my money instead.

I ordered VW Passat Saloon 2011 TO 2015 | Deluxe Carpet | Black mats | Black trim Feb. 17 and received 2 weeks later witch is not a problem.The mats are good quality.Very happy witch the mats,good value for money.