Difficulty at first was that the CyberGhost icon appears in the menu bar on top and the one on the desktop is not activated to open CyberGhost. This caused quite some profound confusion! Otherwise t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
For my VPN needs 7 different devices are not enough. 10 as other providers allow, would be better! The functionality of CyberGhost VPN is great. No complaints necessary.
Company replied
So far so good. I was using a different VPN but saw the price of Cyberghost and switched. If later on and i don't like it i won't buy anymore because there are lot of other VPN services out there.
Company replied
Though I do love the easy click on/click off. I'm not amused with the auto connect as it ALWAYS connects with the closest and not my favourite one. Like why bother giving us the ability to ★ ser... See more
Company details
About CyberGhost VPN
Written by the company
Founded in 2011 in Romania, we are the makers of one of the world's most reliable privacy and security solutions in the world: CyberGhost VPN. We secure and anonymize the online presence of over 30 million users across the globe.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
With all our teams united by a common belief in internet anonymity, we are a significant supporter and promoter of civil rights, a free society, and an uncensored internet.
Why CyberGhost VPN
Written by the company
- No Logs Policy
- "Here at CyberGhost, we’ve always followed the Privacy by Design principle. We don’t collect any type of data we don’t absolutely need. It’s the most reliable approach for us to provide you with a secure infrastructure and protect your digital privacy." Timo Beyel, CTO, CyberGhost VPN
- Global Servers Coverage
- With a global fleet of VPN servers in 90+ countries, we give you blazing-fast speeds and unlimited bandwidth. No more buffering, throttling from your Internet Service Provider, or proxy errors with our VPN connection!
- Connect to 7 devices at the same time
- Just one subscription covers and protects up to 7 devices simultaneously
45-day money-back guarantee
Test our VPN apps and enjoy our extensive money-back guarantee
If you aren’t 100% satisfied with CyberGhost VPN’s service for whatever reason, we have a money-back guarantee to safeguard your purchase.
Looking to buy a monthly subscription? We’ve got you covered with a 14-day money-back guarantee. Got hold of one of our longer subscriptions? You get 45 days to put our apps to the test.
Contact info
68 Polona Street, 010494, Bucharest, Romania
- support@cyberghost.ro
- cyberghostvpn.com
4.0
Great
24K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super easy to get started !
It was super easy to get started, switching destinations works well and the speed is totally fine for videos as well :)
23 April 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for your feedback! We are so glad to hear that you had a smooth start and are enjoying the connection speeds while watching videos. It is great to know that switching locations is working well for you.
Best regards,
The CyberGhost VPN Support Team
Auto Renew Cannot Be Turned Off
So, I changed the Auto renew to Off, checked back an it was on again, spent ages on the Chat function making sure the Auto renew was off and I was not going to renew. Couple of weeks later I gat an email telling me My account was going to be renewed, I could cancel but wouldn't get the subscription back.
These people are totally unscrupulous, get their fingers in your pocket and even the fluff is gone. Doesn't matter how often you turn the auto renew function off it will be turned back on.
25 April 2026
Unprompted review
Reply from CyberGhost VPN
Hi Fred, we're really sorry about this experience. Auto-renew switching itself back on after you've turned it off and confirmed it via chat is not how it should work, and we completely understand why that feels like a breach of trust. This needs to be looked at properly. Please reach out to support@cyberghost.ro with your account details and reference this review so the team has full context. DM us on social media too and we'll personally make sure this gets escalated and your cancellation is honored. We're sorry it got this far.
CyberGhost Team
The CS person handled the issue with clarity
The CS person handled the issue with clear explanation and solution.
And even though they use BOT but the logic is make sense, in a way when the issue needed human the BOT immediately redirect it to human instead of looping around with BOT. This is make a great user experience for me
19 April 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for your feedback! We are so pleased to hear that you had a great experience with our support team and found the transition from our bot to a human agent to be seamless and helpful. Providing clear and efficient solutions is always our goal.
Best regards,
The CyberGhost VPN Support Team
Quick and easy support communication…
Quick and easy support communication concerning my subscription renewal recently, shifting from auto chat to human seamlessly. Both were quality interactions. I have used this VPN for many years without experiencing technical problems. I spent 50 years in IT and can really appreciate the professionalism and product quality of CyberGhost.
19 April 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for your feedback! Coming from an IT professional with your level of experience, we are truly honored by your praise for our product quality and support team. It is wonderful to hear that you have had such a reliable experience with us over the years.
Best regards,
The CyberGhost VPN Support Team
Reply from CyberGhost VPN
Thanks for your feedback! We are happy to hear that the service is working fine and providing you with a stable connection. It is great to know you are having a reliable experience with us.
Best regards,
The CyberGhost VPN Support Team
Bravo
I just started with Cyber Ghost about a week ago. So far, the system works perfect and fast. The VPN connections are stable. I could easily connect all my 4 devices with no issues.
So, all in perfect order so far.
20 April 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for your feedback! We are thrilled to hear that your first week with us has been perfect and that you found it so easy to connect all four of your devices. It is great to know you are enjoying fast and stable connections across your setup.
Best regards,
The CyberGhost VPN Support Team
Got to where I wanted to get in the end
Got to where I wanted to get in the end
17 April 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for your feedback! We are so glad to hear that our service successfully helped you get where you wanted to go. It is great to know that we could help you achieve your goals online.
Best regards,
The CyberGhost VPN Support Team
Usefriendly
Usefriendly, easy to use, and it is taking care of business. Great price, too
16 April 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for your feedback! We're glad to hear that you're finding the app user-friendly and that it's performing well for your needs. It is also great to know you are happy with the pricing!
Best regards,
The CyberGhost VPN Support Team
Easy to use apps, Simple and intuitive!
15 April 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for your feedback! We are so glad to hear that you find our apps simple and intuitive to use. It is our goal to make your experience as seamless as possible.
Best regards,
The CyberGhost VPN Support Team
Fair, reliable, customer friendly
Their prices are competetive, their service works as intended and reliable and when I did not need their service anymore, the process was easy and quick
11 April 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for the wonderful feedback! We are glad to hear that you found our rates competitive, our service reliable, and our cancellation process smooth and easy. We appreciate your support and hope to welcome you back in the future!
Warm Regards,
The CyberGhost Support Team
It is easy to install and to connect…
It is easy to install and to connect and it is working very good.
7 April 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for the great feedback! We are thrilled to hear that CyberGhost was easy for you to install and connect, and that it is performing so well. We appreciate your support!
Warm Regards,
The CyberGhost Support Team
too early to complete my experience
10 April 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for sharing your initial impressions! We completely understand that it takes time to fully experience everything our service has to offer. We hope CyberGhost continues to meet your expectations as you use it more, and we are always here if you need any assistance along the way.
Warm Regards,
The CyberGhost Support Team
Poor service
I have beeb using their services for more than 5 years now. Generally, okay service but streaming is terrible. They do have some dedicated streaming servers but keep in mind that most likely their are known by service providers and black listed, so no streaming :/
I am disappointed. I had several conversations with the support which yielded in no action. Not going to renew my subscription.
1 April 2026
Unprompted review
Reply from CyberGhost VPN
Hi Rokas! Thanks for being a CyberGhost user for more than 5 years and for sharing your feedback.
We understand how frustrating it is when you are unable to access your favorite content. If you encounter a block on one of our dedicated streaming servers, clearing your browser's cache or simply disconnecting and reconnecting to the dedicated streaming profile often resolves the issue.
Since your previous conversations with our team didn't yield a solution, we would love to take another look at this for you before your subscription ends. Please reach out to our 24/7 support team via live chat at https://support.cyberghostvpn.com/hc/en-us or email support@cyberghost.ro so we can investigate this properly and help you get back to streaming!
Steer Clear, It doesn't Work
Been using cyberghost for a few years, and there was always something broken with it ! Seems like every few weeks I had to completely uninstall it then re install it ! Then I was always in system settings changing things to try and get it to work ! In the end, the support team just terminated my contract, gave me a portion of my money back, and deleted my account. WHY ? Because they couldn't get it to work !!! STEER CLEAR ! Crappyghost would be a better name !
7 April 2026
Unprompted review
Reply from CyberGhost VPN
Hi Norman! Thank you for being a CyberGhost customer for the past few years, and we are truly sorry to hear about the ongoing technical issues and the frustration you've experienced.
We want to let you know that we have already asked our customer support team to investigate this situation regarding your account and refund. Rest assured, they will make sure this issue is resolved. Please keep an eye on your email for further assistance from our team!
Most things are running, some not
More or less the program does what it should. You get access to your streaming and programs even from abroad. But some try to deny the access.
8 April 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for sharing your experience! We are glad to hear that CyberGhost is helping you access your streaming programs from abroad. Content platforms constantly update their detection measures, but our team works continuously to optimize our servers and keep your favorite services accessible. If you ever run into a specific issue, please feel free to reach out to our support team for assistance!
Warm Regards,
The CyberGhost Support Team
Swift resolution to a problem I…
Swift resolution to a problem I inadvertently created.
7 April 2026
Unprompted review
Reply from CyberGhost VPN
Thank you for sharing your experience! We all make mistakes, and we are glad our team was able to step in and resolve the issue quickly. We're always here to help whenever you need us!
Warm Regards,
The CyberGhost Support Team
It’s your money, be aware
CyberGhost is general alright. Easy logon, also while travelling, but not always. I had some problems in the beginning, but it was solved. Unfortunately, sometimes I simply had to take the VPN off, as the internet connection didn’t work. Also not after being in contact with their technical service. The 1st 2year contract offer is fine, price wise, but watch out their automatic renewal. Suddenly the dedicated IP cost $90 and the VPN $175. The chat man said it renewal is for 1year. Once I cancelled my subscription renewal, I received the once and only offer of $2.05 p/month. Calculate that! So please, watch out their automatic renewal. It’s easy earned money for CyberGhost.
5 April 2026
Unprompted review
Reply from CyberGhost VPN
We appreciate you sharing your experience and candid feedback regarding our renewal rates, tech support, and connection stability. We apologize for any confusion caused by our automatic renewal pricing. We aim to be fully transparent, and we are sorry to hear that the rate transition felt unexpected. Please reach out to our Support team at https://support.cyberghostvpn.com so we can take a closer look at your account setup and help clarify or assist with your subscription details.
Warm Regards,
The CyberGhost Support Team
Hours of wasted time, poor service and inadequate support
I was exited to see how many countries they support, however it turns out that many of them are unavailable. If you try to connect to Kazakhstan, it says you are connected but the ip is in Bulgaria. Support plays dumb and send you on a wild goose chase to sign up for some account to check where the ip address is. Hours of wasted time is all I got from my subscription.
4 April 2026
Unprompted review
Reply from CyberGhost VPN
Hi, we are truly sorry about the experience you have had. Being shown a connected status while the IP points to a different country is a genuine issue and not acceptable. We would like to look into this properly. Could you send us a DM with your ticket number so we can personally escalate this with our technical team?
CyberGhost Team
every thins is great
1 April 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for the feedback! We are thrilled to hear that everything is going great with your experience, and we will keep working hard to keep it that way.
Best regards,
The CyberGhost VPN Support Team
The app was simply to install and set…
The app was simply to install and set up. This system is easy to use.
2 April 2026
Unprompted review
Reply from CyberGhost VPN
Thanks for the feedback! We designed our app to be as straightforward as possible, so we are glad to hear that you found the installation, setup, and overall system easy to use.
Best regards,
The CyberGhost VPN Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.