Cyberclaims Reviews 

97
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

After getting scammed, I was just trying to find anyone who could help. I’m really glad I ended up choosing them. They actually took the time to look into my case instead of sending generic replies. T... See more

Company replied

Rated 5 out of 5 stars

The service is useful and easy to navigate, they do everything for you and guide you all the way. I appreciate their help and give them solid 5 stars!

Rated 1 out of 5 stars

I used their service to retrieve my lost funds around 6 months. Guess where we are right now? $0 retrieved, all letters prepared by them have been rejected by crypto exchanges and response from them i... See more

Rated 4 out of 5 stars

I was the victim of an online scam, losing thousands of euros on an unregulated platform... I am not sure if I can put the name down here, but they are not operating anymore. I contacted cyberclaims l... See more

Company replied


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4.1

Great

TrustScore 4 out of 5

97 reviews

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Replied to 25% of negative reviews

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4.1

All reviews

(97)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Waste of time and money

Their representative told me that I had a very good chance of recovery. In fact, I had no chance for recovery. I wasted over 1 year and $2000. My funds were part of a 'pig butchering' scheme, and the money ended up in an exchange that does not follow international law. The scammers were working out of either China or North Korea, so law enforcement could not assist me. They tried to make a claim against my bank, which was declined. The regulators took the bank's side.
Law enforcement was useless. I spoke to the FBI and the Secret Service. Both told me I had no chance for recovery. I then talked to a lawyer, and he said the cyberclaims legal argument was not tenable and that suing the bank would not work. The lawyer declined to take my case as he knew it would not be successful.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

They helped me with tracing report and…

They helped me with tracing report and coached how to talk to police, so they actually started working on my fraud

6 December 2025
Unprompted review
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Reply from Cyberclaims

Thank you so much for sharing this, Rosie.

We’re really glad we could support you with the tracing report and help you feel more confident when speaking with the police. Taking that first step can be overwhelming, and we’re happy we could help you get the process started properly. Wishing you the best as things move forward.

Rated 4 out of 5 stars

You absolutely should employ this…

You absolutely should employ this company on your case. The did immaculate job for me I hired them 11 months ago after chatting on the phone regarding my case with one of their reps. I lost 47K in crypto and slightly lower amount via wires to the same scam. They were confident that my case is a strong one and I believed them. To be fair, it took longer than they said - 11 months instead of 6 promised, but I ended up getting the funds back. The process it tiring and I lost hope a couple of times, not gonna lie, but at the end of the day it was absolutely worth the hustle. 

Everything is official, I signed a contract with me, they were sending status reports, etc. Faced a couple of delays though, but all that matters is that my money is back to my pocket.

11 December 2025
Unprompted review
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Reply from Cyberclaims

We truly appreciate your patience and trust throughout the process. You’re absolutely right that recovery cases can take longer and be emotionally draining, and we know there were moments where it wasn’t easy. We’re very glad that, in the end, the outcome made the effort worthwhile and that your funds were recovered. Thank you for sticking with us.

Rated 5 out of 5 stars

Cyberclaims Magic

I would like to give a big Hi 5 to Cyberclaims for helping recover a huge portion of a scam that I suffered late 2023. I had been told by numerous people from all walks of life that I had no chance of ever recovering my funds. Cyberclaims debunked that theory and their fantastic and friendly Staff guided me through a complex situation to a result I am over the moon with! I have no hesitation in recommending this Organisation to anyone no matter how hopeless you think your situation is. Go get em!!!

27 November 2025
Unprompted review
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Reply from Cyberclaims

Thank you so much, Garry!

We know how discouraging it can be when everyone tells you recovery is impossible. We’re so happy we could guide you through a complex situation and help you achieve a result you’re proud of. Your recommendation truly means everything to us.

Rated 5 out of 5 stars

I became aware of them through…

I became aware of them through trustpilot actually and I am very happy about it! These people are very honest and trustworthy. They did wonders for me, I lost hope to recover my money, but they actually helped! I would give them a thousand stars if I could.

25 November 2025
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Reply from Cyberclaims

Thank you for your incredibly kind words, Ruby.

We’re really happy you found us and even happier that we could help restore some hope during a difficult time. Knowing that our work made a real difference for you is exactly why we do what we do. Thank you for trusting us.

Rated 5 out of 5 stars

Full recovery!!

Full recovery!! Darren Kaplan and the recovery team at Cyberclaims were amazing. We lost over 300K to a crypto trading scam, and Cyberclaims successfully traced the stolen crypto, identified the liable crypto exchanges, and handled the recovery process including dealing with all of the relevant entities from start to finish. Without them I would've been out of pocket for the full amount. My bank and the crypto exchanges told me they couldn't help and law enforcement had no idea what to do. I am so grateful, thank you Mr Kaplan and Cyberclaims team!

15 November 2025
Unprompted review
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Reply from Cyberclaims

Kevin, we know how devastating a loss like that can be, especially when banks and exchanges tell you there’s nothing they can do. We’re incredibly glad our team was able to step in, trace the funds, and manage the process through to recovery. Your gratitude means a great deal to all of us.

Rated 1 out of 5 stars

I used their service to retrieve my…

I used their service to retrieve my lost funds around 6 months. Guess where we are right now? $0 retrieved, all letters prepared by them have been rejected by crypto exchanges and response from them is also equal to 0. I am still waiting for an updated tracing report to take further actions by myself and cannot see ANY response from them since 3 weeks now. Absolutely waste of money and there is NO way they will get your lost funds back, please do not be naive.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

FANTASTIC !!!

Very friendly and helpful throughout the claims process. Upfront and honest about securing a positive outcome. I would highly recommend Cyber Claims, if you have ever been a victim of scams.
A quick reply to any emails sent, and great reassurance with any query's or question that may occur.

23 September 2025
Unprompted review
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Reply from Cyberclaims

Julian,


Thank you so much for your fantastic review! We’re delighted to hear that you found our team friendly, helpful, and transparent throughout the claims process. Providing clear communication, quick responses, and reassurance at every step is something we truly prioritise, so it’s wonderful to know this stood out to you.

We greatly appreciate your recommendation and are glad we could support you after such a difficult experience. If you ever need further assistance, we’re always here to help.


Warm regards,
Cyber Claims Team

Rated 1 out of 5 stars

Sophisticated scamming

This is a total scam much like the ones who stole my money on the first place, stay away from them. I was contacted by Craig Sutton, he promised to recover my scammed money, but I had to pay 3,000. After I may the payment they just ran with my money. All the websites craig sent me to gain my trust are all gone. They send you tracing reports to make you believe that they are working on recovering your money, but you have to email the reports to the electronic wallets and ask for refund -which it of course don't work. All of this is just a fancy way of covering their scam sophisticated way of depraving you of your funds. STAY AWAY FROM THEM. Don't listen to that guy Craig Sutton.

8 May 2024
Unprompted review
Rated 4 out of 5 stars

Cyberclaims handled my case with great…

Cyberclaims handled my case with great care and attention. I appreciated their structured approach and the fact that they didn’t sugarcoat anything. They clearly said it might not work out, but it actually did. They kept communication clear and realistic throughout, and while the process took a bit longer than expected, the outcome was definitely worth it. I'd recommend them

13 April 2025
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Reply from Cyberclaims

Vernon,

We appreciate your thoughtful feedback. Being transparent and realistic is central to how we work, so it’s rewarding to know that this approach helped you and that the outcome met your expectations. Thank you for recommending us.

Rated 5 out of 5 stars

My experience with Cyberclaims has been…

My experience with Cyberclaims has been amazing! I purchased tracing and social media investigation services from them to track down the scammers. I was initially targeted through social media and I did my best to understand who was behind the scheme. All the info they passed to me was brought to the police, so I hope the scammer will be caught!

31 March 2025
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Reply from Cyberclaims

Rodrigo,

We’re so glad to hear about your positive experience with our tracing and investigation services. It’s great that the information provided could be passed to the police — we hope it helps lead to justice. Thank you for trusting us.

Rated 5 out of 5 stars

I have been scammed for over 33,000

I have been scammed for over 33,000. I am a young professional who lost my life savings and lost so much more in my life because of this situation. I discovered Cyberclaims through reviews, they have all the abilities to get the victims of fraud the help they want, very professional and kind. They helped me to recover my money! I paid them in total 5,000 out of the 33,000 I lost.

17 March 2025
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Reply from Cyberclaims

Fantino,

Thank you for taking the time to share your story. We understand how devastating such losses can be, and we’re pleased we could assist in recovering your funds. We truly appreciate your trust in our team.

Rated 4 out of 5 stars

Cyberclaims has been helpful and…

Cyberclaims has been helpful and supportive, I was dealing with them for over a year before we actually ended up recovering anything. First, it was compensation from the bank totalling almost half of the money I lost and afterwards regulators told the bank to return another half as well. I lost hope at some point... But now I got my money back! Couldn't be happier! I recommend them!

31 March 2025
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Reply from Cyberclaims

Nicole,

Your review means a lot to us. We know the process can take time, so we’re delighted to hear that persistence paid off and you were able to recover your funds. Thank you for recommending us.

Rated 5 out of 5 stars

Great customer care team

Great customer care team, they responded to all my questions. I purchased a tracing report and received it after 8 days only. The process was easy and they explained everything to me. 5 stars from me

22 March 2025
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Reply from Cyberclaims

Thank you so much for your kind words, Grazian! 🌟 We're glad to hear that you had a smooth experience and that our team could assist you with your tracing report. If you ever need further support, feel free to reach out. We truly appreciate your trust in us!

Rated 4 out of 5 stars

I want to thank CyberClaims team for…

I want to thank CyberClaims team for giving me hope and for recovering even that small amount I thought was lost forever. In my case it was only 5,000. Might seem like not a lot for someone, but for me as a student it is a huge amount of money. Thank you for your help.

18 February 2025
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Reply from Cyberclaims

Thank you, Frederick, for your kind words! We understand how important every amount is, and we are glad we could help you recover what you thought was lost. Your trust means a lot to us. If you ever need further assistance, don’t hesitate to reach out. Wishing you all the best in your studies!

Rated 5 out of 5 stars

I want to thank the team for their time…

I want to thank the team for their time and dedication, they not only helped me to get a portion of the money back, but also gave me a lot of support. Their kind words and updates really helped me during these hard times.

18 February 2025
Cyberclaims logo

Reply from Cyberclaims

Thank you, Mary, for your kind words. We know how difficult these situations can be, and we are happy to have provided not just financial recovery but also emotional support. Your trust means a lot to us. If you ever need further assistance, feel free to reach out. Wishing you all the best!

Rated 4 out of 5 stars

Honest Appraisal

I submitted a possible scam recovery request through Scam Detector and was contacted by Craig Sutton. He took the time to look at the big picture...ie..the original scam from 2 years ago that led to this recent scam. He explained the processes and helped me realise that it was unlikely that anything could be recovered from the original one and that it might not be worth pursuing the recent one, although they had the technology to proceed. I decided not to proceed, and spend more money with a possible unsatisfactory outcome.
Craig invited me to ask future advice in the event of further scam attempts, which I have already asked, and becuase of this I have avoided 2 further scam attempts.
I am very grateful.

7 January 2025
Unprompted review
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Reply from Cyberclaims

Thank you for sharing your experience. We appreciate your honest review and are glad Craig was able to provide you with clear guidance. Sometimes, making the right decision is just as important as recovery itself. We’re pleased to hear that our advice has already helped you avoid further scams. If you ever need assistance again, don’t hesitate to contact us!

Rated 1 out of 5 stars

Subjectcase assistance

Subject: Request for Assistance Regarding My Case

I hope this message finds you well. I have been working with your company since July 2024 and have been providing them with the necessary information to help reclaim some lost funds. However, I have not received any updates from them in some time, despite my attempts to reach out through several emails.

Given my significant investment in your company, I would appreciate any information you could provide regarding the status of my case. I previously reached out to verify the employment status of the individuals mentioned above, but I was recently alerted to potential issues on your company website.

I kindly request that someone get in touch with me at your earliest convenience to address my concerns. Thank you for your attention to this matter.]

5 February 2025
Unprompted review
Rated 2 out of 5 stars

Dissatisfied

I lost a very large amount through sophisticated crypto scam. When I reported the scam to Scamwatch (National Anti-scam centre in Australia) Cyber claims approached me providing recovery consulting services. Darren is pleasant, friendly and convincing in his manner. He did some preliminary work on the case; I read the reviews on Cyber Claims and asked specifically what the anticipated success rate would be; a categoric '90%'chance of winning against the bank involved. This certainly impacted on my decision to sign the service agreement. An initial nonrefundable retainer fee of Aus $16800 (+ planned 6% on any recovered funds) was charged. initially, the service was good with an allocated case manager (CM) in writing letters to the bank, however, the service quality declined amidst the subsequent denial of the bank to take any responsibility; Darran and the CM kept my hopes up with their reassurances as I was losing faith in their service as the process continued. The actual return I got was 0%!! (after appealing to the regulation authority, AFCA) I will not recommend Cyber Crime as they were not truthful in providing a realistic and transparent expectation of success rate; when they have already got the facts of the case and as professionals in the work of helping the traumatized scam victims they need to be mindful of the sensitivity of the victims emotional state...or is it a case of primarily caring about their business interests? Every case is different, therefore even more important to give a % range of success rate .

22 November 2024
Unprompted review

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