I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... See more
Company replied
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Review summary
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Reviews shaping this summary
Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... See more
Company replied
Gentleman who dealt with my enquiry was extremely helpful. Clear and precise. Excellent quotation for my new van, which I was only to happy to accept. Considering I had never heard of your company... See more
Company replied
I would like to express my sincere thanks and appreciation to Kanye for her outstanding service and professionalism. She was extremely helpful, patient, and went above and beyond to support me and... See more
Company replied
Company details
Information provided by various external sources
We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.
Contact info
Brightside Park, Severn Bridge, BS35 4BL, Aust, Bristol, United Kingdom
- 0333 005 2360
- cvd-insurance.co.uk
4.8
Excellent
3K reviews
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Great experience let down by dismissive follow up.
Very easy move from my old insurance company to this company.
Easy to understand, helpful and pleasant person on the phone completing the details.
My only criticism would be that after emailing me a request for some information-which i supplied-They failed to answer a couple of questions i asked in relation to their request for information. They simply replied with 'We now have all the information we need' so a little disappointing really. Let down an otherwise text book process.
1 December 2025
Reply from Commercial Vehicle Direct
Hello Mark,
Thank you for your review. We're glad you found the process easy to understand and found our agents to be helpful and answer your queries.
I apologise that you received no reply to your queries, I have located this email communication and have replied to your queries. I have also fed back to the admin team to ensure emails are reviewed in full so this doesn't happen again.
Thanks,
Connor
Very good indeed
9 December 2025
Reply from Commercial Vehicle Direct
Hello Gareth,
Thanks for the 5* review, if you ever need help on your policy don't hesitate to get in touch via live chat or phone!
Connor
Great service
Gentleman who dealt with my enquiry was extremely helpful. Clear and precise. Excellent quotation for my new van, which I was only to happy to accept. Considering I had never heard of your company prior to my call, I will highly recommend yourselves to other van owners. Thanks again
6 December 2025
Reply from Commercial Vehicle Direct
Hi Richard, We're happy to hear that the enquiry was handled helpfully and precisely. We're glad you were happy with the quotation and appreciate you recommending us to other van owners, despite not knowing us before. Thanks again!
Connor
very goodthanks
4 December 2025
Reply from Commercial Vehicle Direct
Hi Julian,
Thank you so much for the 5* review - please get in touch if you have any queries regarding your insurance policy.
Connor
I have been with CVD for several years…
I have been with CVD for several years now and find on renewal each year I have found them very helpful and competitive when speaking to them. I fully recommend any one .
1 December 2025
Reply from Commercial Vehicle Direct
We appreciate your continued trust over the years. We're happy to hear that you've found our team helpful and our rates competitive during your renewal process. Thank you for recommending us!
Very professional team
29 November 2025
Reply from Commercial Vehicle Direct
Thankyou for your 5* review
We really appreciate it
The young lady was very helpful and…
The young lady was very helpful and friendly. No complaints 👌
21 November 2025
Reply from Commercial Vehicle Direct
We're happy to hear that the young lady was helpful and friendly! We appreciate you taking the time to leave us this positive feedback.
Easy to deal with didnt takentoo l9ng…
Easy to deal with didnt takentoo l9ng reading outvall the liability
27 November 2025
Reply from Commercial Vehicle Direct
Hi James,
Thanks for the great review, we're glad you're pleased with the service provided!
Connor
Look no further… some serious professionals here. Excellent service
I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained throughly the policy details that were available. It felt nice to be listened to as I’d been let down by 10+ other brokers who weren’t interested in helping me retrieve a quote. Highly recommended. 5 stars all round for Katie!!
25 November 2025
Unprompted review
Reply from Commercial Vehicle Direct
Hi Harry,
Thank you so much for the great review. We take pride in the service we provide to our customers so it's pleasing to hear you are happy with the service.
I will ensure this great feedback is passed to Katie's manager so she will receive the recognition she deserves!
Connor
Not a good company to deal with Never…
Not a good company to deal with Never in 40+ years of driving have i had such difficulties with a insurance company Decided to cancel policy & because I was over 14 day cooling off period They charged me a further £191 Welcome to Rip of Britain
20 October 2025
Unprompted review
Reply from Commercial Vehicle Direct
Hello John,
We're sorry that you aren't happy with the validation process. In order to keep our premiums low, many of our insurers require documents to validate your policy and prevent fraud.
I have sent you an email to discuss this in more detail.
Connor
Helpful
The service was professional and informative. I felt I was being treated with respect and being given the best options available.
21 November 2025
Reply from Commercial Vehicle Direct
Hi Cris, thank you for the 5* review. We're glad you were happy with the process and are pleased with the policy.
Connor
Reply from Commercial Vehicle Direct
Hello Khal,
Thanks for the great review, we pride ourselves on giving great service to our customers!
Connor
Helpful and friendly arranged my…
Helpful and friendly arranged my insurance quickly and clearly.
7 November 2025
Reply from Commercial Vehicle Direct
Hello John, thanks for the great review! We're glad you found the process easy and will ensure your great feedback is passed on to the agent you spoke to!
Connor
Excellent customer service
Excellent customer service, very helpful and explained everything about the policy clearly so it was easy to understand.
29 October 2025
Reply from Commercial Vehicle Direct
Hi Tracey, thanks so much for the great review. We're glad you're pleased with your policy and how it was handled
Connor
Straight forward renew process was very…
Straight forward renew process was very impressed.
27 October 2025
Reply from Commercial Vehicle Direct
Thanks for the great review, Mchugh! We're delighted you've chosen us to insure your van for another year!
Connor
Excellent service & saved me money this…
Excellent service & saved me money this year round !
22 October 2025
Unprompted review
Reply from Commercial Vehicle Direct
Thanks for the great feedback Julian - we really appreciate you taking the time to leave us a review!
Connor
Friendly helpful staff
Friendly helpful staff, made the process very simple and painless
27 September 2025
Reply from Commercial Vehicle Direct
Hello Jacoba, thank you for the great feedback. We aim to make things as easy for our customers as possible, while still giving first class service!
Connor
phone call
Had a phone call with Jack, absolutely lovely chap, was very precise and informative after having previous issues with insurance.definitely recommend , and again thank you Jack
17 October 2025
Unprompted review
Reply from Commercial Vehicle Direct
Hi Alisa, thank you for the 5* review! We'll ensure this lovely feedback is passed to Jack's manager so he receives the recognition he deserves!
Connor
Churchill van insurance bailed out with…
Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to be cost effective, you fit the bill... I look forward to a long relationship, thanks KR Phil Brown.
15 October 2025
Reply from Commercial Vehicle Direct
Hi Phil, thanks for the great review. We understand that for our customers, your vehicles are your livelihood. That's why we pride ourselves on our great customer service!
Connor
Reply from Commercial Vehicle Direct
Hello Ryan,
Thank you for the great review - our agents pride themselves on delivering excellent customer service, so it's great to see that playing out!
Connor
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