I really love Cuure! Via the app you can take the vitamin test and Cuure recommends which vitamins are best for your body and lifestyle. In the app you can track your progress, switch or delete vitami... See more
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See what reviewers are saying
The concept- test etc is amazing. the buying process easy, cool box - I loved everything to be honest. the only bad review is that we dont understand it is a subscription, I dont have to necessaraly b... See more
Company replied
I Was skeptical about homeopathic medicine but I used to have a lot of problems with bloating and chin acne that I couldn't get rid off with teas, diet or creams and one month after starting with Cuur... See more
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The quiz that assesses your needs and goals is a very helpful tool for those who don’t know where to start when it comes to vitamins. One point of improvement I have is the delivery; my order has been... See more
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Company details
About Cuure
Written by the company
Science. Efficience. Simplicité.
Découvrez nos compléments alimentaires créés par des scientifiques, pour répondre à tous vos besoins.
Que vous soyez à la recherche d'une solution pour l'énergie, le stress, la peau, l'immunité, la digestion et bien d'autres, vous trouverez dans notre large gamme de compléments alimentaires une solution adaptée.
Vitamines, Minéraux, Acides gras et aminés ou encore Plantes adaptogènes, parcourez notre catalogue et faites votre choix.
Contact info
142 Rue Montmartre, 75002, Paris, France
- +33 1 59 13 59 46
- hello@cuure.com
- cuure.com
4.5
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, fast and kind customer service. The issue I had was handled very swiftly. Very nice company. Would recommend.
29 January 2023
Unprompted review
Reply from Cuure
Hello Alexandra,
Thank you very much for your feedback!
We sincerly aim to provide the best assistance to our customers.
Very best,
The Cuure Team
Excellent Collagen pour ma part
4 January 2023
Reply from Cuure
Bonjour Marie,
Nous sommes ravis que notre Collagène vous plaise !
Merci pour ce partage et votre note.
Nous restons à votre disposition,
Bien à vous,
L'équipe Cuure
good customer service
Despite having issues with my delivery, which isn't the company's fault of course, I had good and very fast customer service when I needed it.
Florian took care of the new delivery and now I can't wait to try the products I ordered!
24 January 2023
Unprompted review
Reply from Cuure
Hello Manuela,
Thank you very much for your feedback!
We sincerly aim to provide the best assistance to our customers.
Very best,
The Cuure Team
Great customer care
Customer care is great! Mauricia was very helpful and kind. Would recommend 100% both products quality as well as customer service.
22 January 2023
Unprompted review
Reply from Cuure
Hello Arianna,
Thank you very much for your feedback!
We sincerly aim to provide the best assistance to our customers and it's a pleasure to know that you appreciate our product.
Very best,
The Cuure Team
Best costumer service I’ve had
Best costumer service I’ve had! Honestly, it was so surprising because in my past experiences companies do not answer this fast or check up on you without you reaching out first. I had one of the best experiences with the cure costumer services and I’m beyond grateful! Thank you!
15 January 2023
Unprompted review
Reply from Cuure
Dear Doriti,
Thank you so much for your incredible feedback!
We sincerly aim to provide the best assistance to our customers and we are happy to have been able to just do so.
We remain avalaible for you at every step of your wellness journey.
Very best,
The Cuure Team
The service ist honestly one of the…
The service ist honestly one of the best I ever experienced - helpful and fast. I’m absolutely happy and recommend cuure and it’s service to everyone who’s looking for supplements. The products are personalized and I feel well informed.
19 January 2023
Unprompted review
Reply from Cuure
Hello Hannah,
Thank you so much for sharing your Experience and this note!
We are happy that you appreciate our services and our support.
Very best,
The Cuure team
Great customer support!
Great customer support!
My package didn't arrive and they sent me a new one without extra costs.
Thank you Cuure
12 January 2023
Unprompted review
Reply from Cuure
Hello Caroline,
Thank you very much for your feedback!
We sincerly aim to provide the best assistance to our customers and we are happy to have been able to just do so.
Very best,
The Cuure Team
Reply from Cuure
Hello Martina,
Thank you very much for your feedback!
It's a pleasure to know that your Cuure is doing you a lot of good.
We remain at your disposal
Sincerely,
The Cuure Team
Great subscription service
Great subscription service, really takes the hustle out of taking more than one supplement and the app helps a lot too with the reminders and the progress. The only downside is the courier service (for Greece specifically) which is extremely slow
31 December 2022
Unprompted review
Reply from Cuure
Hello,
Thank you very much for your feedback.
It's a pleasure to know that you appreciate the flexibility of the subscription.
We are sorry for the delay in delivery by the post office but we are looking for new providers to improve this.
We remain at your disposal
Sincerely,
The Cuure Team
The subscription plan is amazing!
Subscription is great and makes it easy for me to regularly take my supplements without needing to think about weather I have all of them at home or where they are.
8 January 2023
Reply from Cuure
Hello ,
Thank you very much for your feedback.
It's a pleasure to know that you appreciate the flexibility of the subscription.
We remain at your disposal,
Sincerely,
The Cuure Team
Reply from Cuure
Hello,
Thank you very much for your feedback.
It's a pleasure to know that your Cuure is doing you a lot of good.
We remain at your disposal
Sincerely,
The Cuure Team
Reply from Cuure
Hello Waldo,
Thank you very much for your feedback.
It's a pleasure to know that you appreciate our service.
We remain at your disposal
Sincerely,
The Cuure Team
Excellent service
Excellent service. Excellent vitamins, what a great experience also with customer service! Fast reply and solution! I highly recommend 👌
2 January 2023
Unprompted review
Reply from Cuure
Hello Joyce,
Thank you so much for sharing your Experience and this note.
We are happy that you appreciate our services and our support.
We remain at your disposal to accompany you.
The Cuure team
Reply from Cuure
Hello Rosa,
Thank you for your feedback and for sharing your Experience.
We are happy that you appreciate our services.
We remain at your disposal.
The Cuure team
Okay
Okay, but I have a couple of questions for you, I want to return my parcel back to you on Thursday I will return it to the post office, for my hair vitamin capsules.
31 December 2022
Reply from Cuure
Hello Saika,
We usually do not accept returns.
We invite you to contact us at support@cuure.com for any requests.
We remain at your disposal,
The Cuure team
The transport is very slow,many times…
The transport is very slow,many times the supplements run out ,so i am forced to order twice the month.So it is not economical.
8 December 2022
Reply from Cuure
Hello ,
We are sincerely sorry for the delay of the post office and we apologise for that.
We will contact you immediately to ensure that you well received all your orders.
Should you have additional questions, please, do not hesitate to contact us again.
Have a great day and holidays ahead,
The Cuure Team
Amazing!
Everything about this business makes you feel special. From the survey, to the ordering process, to the packaging. Well done! I love the fact that you use natural products in your supplements. Highly recommended.
23 November 2022
Reply from Cuure
Hello Marilize,
Thank you so much for your feedback!
We are glad that you love our products.
We remain at your disposal,
Have a great evening.
The Cuure team
Fast support
LATEST UPDATE: After my less than ideal initial experience posted below, I got into contact with Cuure and they were very quick to first offer a 30% discount, and later a full replacement box, after the order still hasn't arrived days later. Supposedly the very long delay in shipping was caused by a routing error of the package by their delivery partner. Their support is happy to help and fast to reply.
--------
Painfully slow fulfillment & shipping with inaccurate tracking information. I have placed my order on November 6th and it took until November 14th for my order to be handed over to their shipping partner. I received the ShipUp tracking link which linked to two other tracking pages - one from IMX France and another from DPD. The ShipUp page estimated time of arrival to be November 22nd while the other two pages had no estimate.
As time went on, updates slowly started coming in:
November 16th
- ShipUp: Package left the IMX sorting center
- IMX: Departed to destination country
November 17th
- ShipUp: Package left the country of origin
November 18th - At this point, a FOURTH tracking link popped up on the IMX page! This one linking to a "Packeta" tracking page
- ShipUp:
- Package arrived in the destination country
- Package out for delivery
- Package out for delivery (yes, same update twice in the same day plus very inaccurate as the package was nowhere near being "out for delivery", not even in the destination country!)
- IMX:
- International transit
- Arrived at destination country
- Packeta: Package has been consigned at DEPO - Rudná, K Vypichu 468.
November 20th:
- ShipUp: Package out for delivery
- IMX: Arrived at destination country
November 21st:
- ShipUp: Package out for delivery
Then no more updates and the package was still nowhere to be seen - not even on the 22nd when it was supposed to finally arrive, 16 days after the order was placed and 8 days after dispatch (keep in mind orders generally take 3-4 days to arrive inside the EU, from prior experience with other vendors).
Today, on the 24th November (already 2 days late according to the very generous estimated arrival time) another update finally appeared on the "Packeta" tracking page: Package has arrived at depot Břeclav, Na Hrůdách 1147
So in the past 6 days (since the 18th) the package moved the equivalent of a 2h 40min drive across the Czech Republic, still nowhere near to its destination (Slovenia).
During this entire time there has also not been a single update on the DPD tracking page besides the initial "Order information has been transmitted to DPD".
Whatever shipping method they're using is clearly not effective and I hope they look into shipping with a single provider (such as directly with DPD, for example) instead of using a million intermediaries which slow the process down to the point where I haven't even received my first order yet and the next one is scheduled to be dispatched on December 6th (in 12 days). The number of tracking pages and inaccuracy of information is also very confusing and unnecessary.
Really hoping the order arrives soon and that I'll at least be happy with the quality of the product.
UPDATE: And now, about an hour after midnight on the 25th, I received an automated email from Cuure, claiming my order is out for delivery and will be delivered within a few hours, just adding to the confusion - the tracking information still says the package only arrived to the Czech Republic earlier today (I'm from Slovenia).
23 November 2022
Unprompted review
Reply from Cuure
Hello Tadej,
We are sincerely sorry for this preparation and delivery experience!
This is very far from our usual standards.
You will be contacted by a member of our team very soon. We will find a solution for you.
We remain at your disposal.
Have a great day.
The Cuure Team
Excellent products and service
Very good variety and quality of Vitamins and Supplements. Delivery date always as advertised when you place your order.
22 November 2022
Reply from Cuure
Hello Dimitris,
Thank you so much for your positive feedback.
It is a pleasure to know that you are enjoying your Cuure Experience!
We remain at your disposal.
Have a great afternoon,
The Cuure Team
Love Cuure
Been using Cuure for 3 months and I can’t say enough good things about it. I had stomach aches everyday and since I started taking the supplements I have had like 2 or 3 times in total. The customer service is really good and I love the point system. Keep up the great work!
14 November 2022
Reply from Cuure
Hello,
A huge thank you for sharing your experience!
We are sincerely delighted if you feel much better, our goal is to improve your daily well-being.
Thank you again for your trust!
Have a great day,
The Cuure team
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