cutelycovered.com Reviews 

I wish I could give 0 stars. I ordered a romper in my normal size (size 4), and it fit more like a size 00. The sizing is completely inaccurate.

Per the company’s own policy, exchanges must be requested within 7 days of receiving the item. I followed that policy and submitted my exchange request within 3 days. When I didn’t receive a response, I followed up again on day 5. Still nothing. By day 7, I had reached out a third time, and again received no response at all.

It honestly feels like the company intentionally ignores exchange requests so they don’t have to honor their own policies. That is unacceptable customer service and extremely dishonest.

You can even go to their social media accounts and see that comments are limited or blocked, which makes it very clear they don’t want customers publicly sharing their experiences. That alone says a lot.

Buyers beware. Based on my experience, this company does not stand behind its policies, and the lack of transparency and customer service is a major red flag. I will never purchase from Cutely Covered again.

They are thieves. I ordered items over a month ago and I am yet to receive them. I got an email that they are looking into it but nothing is happening. You have no way of checking for the status of your order.

I am not sure how this company got any high ratings. I have purchased several items from them and have had one issue after another. I bought 2 mystery boxes at the same time and got the exact outfit twice. I've paid for items that I never received. They do not respond to email. I've left chats on their website to no resolution. I've even bought outfits that came back stained. Complained, but no response

Cutely Covered has earned a faithful customer in me! I absolutely love their hats, jumpsuits, and two-piece sets—the quality is top-tier and the styles are always on trend. What really stands out is the variety, bold colors, flattering cuts, and a wide range of sizes that make it easy to find pieces that fit and feel amazing. Whether I’m dressing up or keeping it casual, Cutely Covered always delivers looks that make me feel fabulous. Highly recommend!

My experience was great because the colors were on Valentines Day my 6th anniversary in which red/black was available in the dress as well as the hat. My husband and I were able to match up. My items arrived earlier than promised and I was able to track everything promptly. The items also looked better vs online view by the gorgeous beautiful model. Thank you for making my night of love in which my husband told me "you look as lovely as the day I met you this day same day/time 6yrs ago".

I bought 4 hats from this company in which one I never received. I have contacted this company and they just disappeared. I received no refund or updates package. Do not buy from this company at all!

DO NOT BUY FROM THIS COMPANY! They have POOR customer service. They sent me a used, unwearable hat and told me “if I believe the item arrived in such condition to report it to the carrier”. It was not a carrier issue. It was their issue that they refused to fix. They will only give you store credit and make you pay for return shipping. I will never do business with them again. They would not take accountability for their wrong doing.

Buyer Beware!!! Please read reviews! This company needs a degree in Customer Service. I hope they will be better in the future, however, they will not rip me off a second time!

TAKE HEED TO THE PREVIOUS REVIEWS. I wish I had done my research, found this site, and read the reviews before making a purchase. I would've avoided going through a refund dispute with their payment processing platform. Take heed.

Buyer beware the mystery box deal that they offer is bogus. The offer is for four items for $99 for five items for $149, if they were to send you a skirt set one which is sold on their site as a set they considered that two separate items I said to say you’re not getting four items nor 5 items as promised, you might get two items. you might get three, but you will not get what they advertised

The customer service with this company is awful. Purchase at your own risk. The quality of the clothing is ok, but getting a response when there is a problem is terrible. It took several months to get a response on items I ordered and did not receive. I ordered some items in Feb and still had not rec'd them in June. I order a set (pant and Jacket set) Pants came, the jacket never came. They finally issued a refund for the Jacket and refused to refund the pants because it was past the7 days! I have the pants without the matching jacket. I would never recommend this company. Great product, poor customer service

I purchased an order that I never received and everytime I contact this company, there is an excuse of why I have not received my purchase. Now, I'm told I cannot receive a refund, but offered store credit. Why would I want to order something else? Do not get fooled by them!!!

I ordered a white jumpsuit over three weeks ago or more and I contacted these people and they said it was being shipped end of July. To date I’ve not received anything or any shipping information, I think I’ve been scammed and I’m really upset. I will never buy anything from these people again, plus I’m out over $100.

I ordered two items from Cutely Covered on May 31st of this year. The first item shipped in a week but was poorly made and ill fitting.
The second item was a pre-order that was supposed to ship in "late July."
It's August 5th and I've received nothing. Not even a response to my email sent in July 25th to inquire about shipping.
Do not order from this company.
They're thieves.

I was very disappointed to
learn that even if an order wasn’t received when I was initially told it would, they can tell you that it’s on pre -order and you just have to wait about 4 weeks. I was very disappointed because I wanted a full refund of my payment . Please be aware that they don‘t offer refunds even in the event that they Do Not keep their commitment to having the item and delivering it in the time promised. So I suppose I should place another order using my store credit that takes a long time to be delivered, and just start the whole waiting game over again? I just purchased another outfit from another company for my event and I’m still waiting for my Cutely Covered item.

I wish I'd read these other reviews prior to ordering from Cutely Covered. I ordered an outfit on May 23rd. for a trip I am taking July 8th. Originally the shipping information said 3 to 5 days, after a week went by, I checked the site again, and turned into delivery at the end of July. I complained to the company and asked them to cancel my order. They replied with a tough luck response. Do NOT order from here!

I ordered a pair of boots for my daughter for Christmas last year. I attempted to return them for a different size and was told I couldn’t due to their 7 day return policy. I explained they were a Christmas present and I just wanted an even exchange. I learned the boots were out of stock in the size I needed. I continued to get the run around and to this day nothing from them. So disappointing!

I never received any of my items. Do not buy!

PREORDERED a jacket that was to be shipped 04/2024. Contacted them, they claimed item was shipped in September 2023. To date, I have not received my item, the post office also said that item with the item # they gave was never received from them. They refuse to help me, also said to check with my neighbors! Frauds do not order from this scam site. Order # cc92421