Ordered parts over a year ago, parts never came, got no refund, had to charge back from the bank. I then left a negative Google review for custompcparts.ie only for the site owners to get my revi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered just a small pack of thermo paste on Monday, wasn't send until Friday afternoon. No other option for shipping but a private carrier, so paid twice the price of the product on shipping. Receive... See more
Bought new screen from the website. Was stuck or dead pixels, sent email with request of exchange for other, said read terms & conditions before buying! Oh yes, speakers on the screen also wasnt worki... See more
Company replied
Order still not received and terrible customer service... Edit due to your response: Item was ordered on the 16th December, I'm ok with it not being delivered by Xmas, but it is now the 8th of Janu... See more
Company replied
Company details
Information provided by various external sources
www.CUSTOMPCPARTS.ie is a website dedicated to supplying everything component needed to build or upgrade a custom desktop PC . We offer exclusive deals on components from Asus , Gigabyte , MSI , AMD & Many more manufacturers . Our staff are knowledgeable and can help with information on builds and compatibility issues by visiting our Help Desk at HELPDESK.CUSTOMPCPARTS.IE . We carry over €100,000 of stock in Ireland with over 500 Core products available for same day shipping and another 5,000 products available for shipping within 2-5 Business Days . We strive to offer the best prices and selection . We display prices in EUROS & STERLING and we accept payment by DEBIT CARD , CREDIT CARD , PAYPAL & BANK TRANSFER. All orders shipped in Ireland are with NIGHTLINE and can be tracked .
Contact info
Unit C9(B) Enterprise Business Park, 0000, Carlow, Ireland
- 015240570
- sales@custompcparts.ie
- custompcparts.ie
1.2
Bad
225 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review.
Super fast delivery I am very happy 5 🌟
9 August 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review.
Graphics card
Ordered a graphics card doing exactly what it says on the tin. Good price, good service fast delivery.
27 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Good selection and prices
Good selection and prices. No problems. Package was easy to track
25 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Very bad
Very bad . Ordered a pc case cooler master master box lite 3.1 . And there was a colour defect inside and that thing was very easy to see .
I contacted the support about compensation by return some percent of the full price. because there is a defect and support sayed me what i have to ship it back for inspection . But i attached the photos and video . And they still told me to sent it back for my money . Why i have to spend my money and time if that wasnt my fault. Very bad service . Also website is very bad . So huge 1 of 5 . Very disapointed .
Dont recommend very bad . The seller doesnt care about customer if the good is damaged , keep this in mind .
Also its very funny about a colur inspection .
What they will inspect ??? You can see it clearly . Its not a electronic thing for a inspection . ITS A COLOUR DEFECT .
Marks Jalisevs
21 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
If you are claiming a manufacturing defect you should have contacted Cooler Master support direct. We do not decide on Cooler Master returns however I have never heard or came across a defect related to colour in any case let alone a Cooler Master Case. The MasterBox lite 3.1 is a black case with coloured inserts to the front with a large side panel made of perspex.Here is a direct link for Cooler Master Support http://www.coolermaster.com/service/support.html
Any item which is reported as having a fault must be inspected and to be inspected it must be returned. This is the same for our support or that of the manufacturer.
Our returns procedure is listed on our website and if you want to return a component the return shipping cost is borne by the sender.
Our website is designed and maintained by professionals with years of experience and goes through constant updates to keep it in 100% up to date. Our design has been a progression over the last 3 years which has taken place with the help , support and input of our customers.
If you can please tell us why you consider the design bad I will reply to you further.
Our support staff offer online and telephone support across multiple platforms including a dedicated support websites , tickets , emails , posts , etc.
We reply to most support inquiries within 2 hours during business hours and I am sure you can see from the other reviews here that we are always here to assist our customers.
We will be rolling our an updated template before the end of 2018 however I would expect the new design to look and feel similar to todays design.
The changes are to improve performance of the site based on the ever increasing amount of visitors. We can however also confirm we are in the final stages of our new OnePage Checkout which we hope to launch in September. The new checkout is designed to reduce issues during checkout by keeping all information within a single page.
Part arrived as promised in time frame…
Part arrived as promised in time frame and works perfectly
20 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for taking the time to place your review
Great Service and Quick
I received my new Aerocool Case very FAST, SAFELY and wtih NO TROUBLE. Good Job!
20 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for taking the time to place your review
Very good arrived very quick 100%
18 July 2018
Unprompted review
Good price for a quality product and…
Good price for a quality product and quick enough delivery.
15 July 2018
Unprompted review
goid Service
Part came as ordered and on time, good value, exactly what we wanted.
12 July 2018
Unprompted review
Great service delivery and price
10 July 2018
Unprompted review
Good but they need to put more info on…
Good but they need to put more info on products so that people know what they’re getting themselves into when they purchase something
7 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Our website contains detailed product information which is supplied through ICECAT by the manufacturers such as ASUS , ACER , C2G , MSI , GIGABYTE , ASROCK and many more. The exception can be from smaller manufacturers that do not subscribe to ICECAT. We generally do not display stock from manufacturers that cannot supply detailed datasheets however when we get requests from customers to include products from these manufacturers we will add. If you can tell me which product did not include a datasheet please email sales@custompcparts.ie and I will look into it for you. Of the 57,324 items on our websites today less than 500 items have truncated datasheets. We believe it is important to supply as much information as possible to allow our customers to make informed decisions.
Brilliant will buy from again
5 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
I needed one small cable worth 3 euro…
I needed one small cable worth 3 euro and ther was no option to just send it by post so i have to pay 6 euro for delivery with nightline how stupid is that.
4 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
We offer a simple delivery cost with a charge of €6.99 for each order whether the order contains one item or 100. Payment processors insist on a delivery being signed for and therefore we must use a courier service. We use Nightline who offer a reliable service across Ireland. We cannot ship with An Post and this is why we do not list their service on our website.
Excellent service
3 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank You for your review
Delayed delivery.
2 July 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Your order was delayed as the ECI indicator from your card payment company was not verified. If you want detailed information on this please email sales@custompcparts.ie and our accounts team will reply to you. We do everything in our power to ensure all transactions are 3D Secure however for some reason your transaction was not verified as secure.
Excellent service
Excellent service, part arrived promptly and was easy to install and works perfectly.
19 June 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Sales support was good. Returns not so much
Sales reps were helpful getting the order out as soon as possible. However the ordered motherboard has faied and haven't gotten a response from the support team
15 June 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Our support is available Monday to Friday from 10AM to 5PM however you can create a support ticket 24 x 7 using our Contact Form , Email , Facebook , Twitter , LiveChat , Help (link on each webpage) as well as by telephone during office hours.
Our average response time for support queries during business hours is less than 40 minutes.
How did you contact support ?
Please create a ticket and we will contact you on Monday after 10AM
Please note that for our Asus , Gigabyte , Asrock and MSI motherboards you can contact the manufactrers support direct for quick and indepth support.
We are always here to help and assist our customers and I am sure we can help you.
Good
A little confused that item wasn't in stock but was written as "in stock" on website, but overall, problem was resolved with no hassle.
14 June 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
IN STOCK on the website refers to the item having been confirmed in stock within the last hour. Our website updates Monday to Friday during office hours each hour on the hour however at weekends and bank holidays our stock only updates morning and evenings. It is very rare for an item to be out of stock when our websites confirms it is in stock however the possibility does exist that this can happen . Please accept our apology for any inconvenience caused and thank you for your review.
I was surprised because everything was…
I was surprised because everything was ok for me I mean price very low and quick delivery which was 3 days so I can recommend them to anyone.
14 June 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank You for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.