Ordered parts over a year ago, parts never came, got no refund, had to charge back from the bank. I then left a negative Google review for custompcparts.ie only for the site owners to get my revi... See more
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Ordered just a small pack of thermo paste on Monday, wasn't send until Friday afternoon. No other option for shipping but a private carrier, so paid twice the price of the product on shipping. Receive... See more
Bought new screen from the website. Was stuck or dead pixels, sent email with request of exchange for other, said read terms & conditions before buying! Oh yes, speakers on the screen also wasnt worki... See more
Company replied
Order still not received and terrible customer service... Edit due to your response: Item was ordered on the 16th December, I'm ok with it not being delivered by Xmas, but it is now the 8th of Janu... See more
Company replied
Company details
Information provided by various external sources
www.CUSTOMPCPARTS.ie is a website dedicated to supplying everything component needed to build or upgrade a custom desktop PC . We offer exclusive deals on components from Asus , Gigabyte , MSI , AMD & Many more manufacturers . Our staff are knowledgeable and can help with information on builds and compatibility issues by visiting our Help Desk at HELPDESK.CUSTOMPCPARTS.IE . We carry over €100,000 of stock in Ireland with over 500 Core products available for same day shipping and another 5,000 products available for shipping within 2-5 Business Days . We strive to offer the best prices and selection . We display prices in EUROS & STERLING and we accept payment by DEBIT CARD , CREDIT CARD , PAYPAL & BANK TRANSFER. All orders shipped in Ireland are with NIGHTLINE and can be tracked .
Contact info
Unit C9(B) Enterprise Business Park, 0000, Carlow, Ireland
- 015240570
- sales@custompcparts.ie
- custompcparts.ie
1.2
Bad
225 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good company and good to support Irish.
8 December 2018
Unprompted review
Nice staff and very helpful.
Prompt and very polite support. I will order again from them.
5 December 2018
Unprompted review
Ordered my product on Monday and got a…
Ordered my product on Monday and got a week later. Good contact if needed. I recommend custompcparts.
3 December 2018
Unprompted review
Everything works perfectly and arrived…
Everything works perfectly and arrived on time
30 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank You for your review
Everything perfect apart from delivery
Pros: My product came on the time that was
estimated
Well packaged, product had no damage at all
Received a free static band which was helpful
Cons: Didn't get a call or text from the delivery guy at all, any other delivery company will try let me know when there close by, so I left for the shop and came back to my neighbour handing my product to me.
28 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Robert ,
Nightline send an email to you on the morning of the delivery and we send you an email the business day prior to the delivery.
Nightline are not authorised to deliver to a third party address including the address of a neighbour.
https://www.nightline-delivers.com/SmartShip.Online/Tracking/Actions/TrackingDetails?trackingNumber=NCSM44721213
Your tracking record shows Nightline sent you an email at 8.45AM on the 20.11.18 giving you a windows for the delivery
They have also listed you as being non contactable at 11.49 on the 20.11.18
This information can be found by clicking on the above link
I am sending a formal complain to Nightline as it is not acceptable that they delivered to your neighbour.
Our policy is very clear which is that the delivery must be to the address on the order and never to any third party address
The Reply we received was Nightline management was as follows ( Friday 30th of November 2018 )
" It is normal procedure for private addressed deliveries to be delivered to a neighbour is the receiver is not home and that the driver should place a card in the letterbox advising of this and unfortunately we cannot change this procedure "
This reply from Nightline goes against the agreement we have in place with Nightline from the 12th of November 2015 and
we will be taking the matter up with them in January 2019.
In Nightlines defense the volumes increase in November and DEcember and mistakes can be made by individuals.
In our experience Nightlines service has been second to none with very few issues over the last 3 years.
We will however discuss with them why they have changed their policies without informing ourselves.
We apologise for the inconvenience caused.
UPDATE - JANUARY 16TH 2019
We have made a change to our method of sending emails to third party services such as GMAIL , YAHOO , GMX , etc. in an effort to improve delivery rates of automated emails. From the 16.01.2019 emails to these services are routed through a third party SMTP service. We will monitor delivery and response rates from these third party email services over the coming days however we believe this is the only solution. Gmail for example will still consider the emails as SPAM however they will not refuse the emails and they will be added to the SPAM folder were the recipient can retrieve and change their setting to receive the emails to their
IN folder.
The sending of other emails to Irish and EU based email servers will not be affected and these emails will be routed through our email server in Ireland as normal.
Very good experience.
Very good experience.
Despatched and delivered quickly, good packaging and 100% accurate. Even got a little freebe. Definitely recommended.
26 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Got my ssd in 4days as expected
Got my ssd in 4days as expected, all packed perfectly.
25 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Fast reliable service
23 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
best company in europe for any pc parts.
21 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Helpful in the end but a bit…
Helpful in the end but a bit disappointing regarding pc chip and ios needing a upgrade. A plus was they did the upgrade for free. Thanks mal
15 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Great service, but one minor quibble around shipping addresses
The only "complaint" I have is that the province in the shipping address includes England, which caused me a moment of panic when I thought I'd shipped to England instead of Ireland! Aside from that, the service was excellent, and I would recommend again.
6 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Philip ,
Our website offers shipping to Ireland and the United Kingdom (Northern Ireland).
but we do not populate the checkout or registration address with the exception of the country " Ireland " or " United Kingdom " being populated basewd on the IP Address you are visisting the website from.
Can you plesse email a screenshot to sales@custompcparts.ie and we will take a closer look to see why this happened to you.
It would also be a good idea for you to use a WHATS MY IP ADDRESS tool ( just google the capitals) to see if your IP Address matches your physical location.
THank you for your review
Good service,
5 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Everything good
2 November 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Very happy with their service
The product I ordered arrived on time, well packef and in it original box. CUSTOMPCPARTS.ie did exactly as they promised. Very satisfied with their service.
26 October 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review
Item came and worked fine
Item came and worked fine, would recommend!
19 October 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review.
Good prices on parts
Good prices on parts, very poor returns policy. If you're buying make sure everything is what you want and purchase was made 100% correct or else you're screwed
19 October 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
I can only find one valid order on our system associated with your email address and this order is from the 4th of October 2018 and is for an AMD Ryzen 2600 Retail Boxed Processor.
Our returns policy is transparent and straight forward.
If a customer makes a genuine mistake we will always assist with the return of an item which has been ordered in error.
If however the item has been in use and or has been removed from its protective packing we reserve the right to refuse a return or if we do accept
the return we may apply a restocking charge. These are however rare occurrences.
I do however note that there is 1 other failed order associated with your email address from the same day which contained the components to use the Ryzen 2600 in a build and I can see that the motherboard on this order is suitable for the Ryzen 2600. The reason for the DELCINED payment on the other orders is an issue for your card issue/bank and not a matter for ourselves.
The order that was processed and paid for at 21.50 on the 04.10.2018 was shipped to you on the 08.10.2018.
If you have a genuine reason for returning an item please inform our support team @ our help desk and they will endeavour to offer support.
Top class
This was my first time dealing with this company and I cannt praise them enough. Emailed them as I wasn't sure what part I needed. The got straight back to me and gave me link to the correct part. The delivery was next day litterly. I was having an issue fitting the part and they rang me the next morning to tell me how to get it to work . I would recommend them to everyone. Excellent company and customer service.
18 October 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review.
Nothing out of the ordinary
Nothing out of the ordinary, did exactly what you would expect, no dramas
18 October 2018
Unprompted review
Reply from www.CUSTOMPCPARTS.ie
Thank you for your review.
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