Horrible service horrible staff, bought a monitor and they never shipped it then when I asked for a refund they called the Garda for whatever reason. Eventually got my refund after a lot of hardship.... See more
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They made me the PC but I had ordered parts and they didn't ship those parts. They shipped much cheaper and very different parts. The PC works but it feels scammy. Go with a different provider people!... See more
Was told it would take 7-10 days for PC to be built, not surprised at all they didn’t follow through with their word, Haven’t gotten updates, emails or anything actually insane, who knows maybe it’ll... See more
Company replied
Really great to have and Irish business for us to use. There is 2 cons, speed and pricing. Pricing is a little bit over the top but accepting credit facilities means excess charges and naturally goin... See more
Company replied
Company details
Written by the company
It is our policy not to engage with paid for Review Services and we do not therefore monitor this page on Trustpilot. We do however check in from time to time to ensure no customers had issues and if they have we do reach out to them and we expect this to continue under Ares. CUSTOMPC.IE ceased selling components and accessories on the 30th of September 2024. All custom desktop pcs , laptops , servers and workstations with warranty have been transfered and all customers have received new contact information to ensure they have even better support than we have been able to provide over the last 15 years. Custom Computers and Technologie Limited is no longer involved with CUSTOMPC.IE We would like to thank our loyal customers in Ireland and everywhere else and we would like to ensure all of our customers are aware that they have support from A.C.T. who have sent emails to all customers providing new support information and details. Our decision to cease selling components and accessories came from this being a service we started in 2021 to assist customers impacted by the rules change with regards Brexit in January of 2021. This service was never intended to be in place for 4 years. Unfortunately we had to cease providing this service after consultation with our core customers and we provided 120 days notice of the end of component sales. The transfer of CUSTOMPC.IE was never intended to take place in the same year however we felt this change would ensure continuity and better support across Europe and in ireland for our customers who had purchased custom pcs , laptops , servers and workstations. Component and accessory sales were reasponsible for less than 20% of or sales however 80% of our support tickets were from this 20% and this had impacted the level of support we could provide to the many customers who relied on us for support for their workstations , servers , gaming pcs and laptops which is why we took the decision to cease selling components and accessories. The opportunity to ensure a better level of support from our core customers came about as an added bonus and we could not refuse the opportunity given what this meant for our loyal customers. Support is still available direct at CUSTOMPC.IE and through the normal emails and we do not believe this will change given there was an undertaking to ensure the same email addresses were to be live for at least 12 months. The CUSTOMPC.IE brand is not part of the ARES Group and we expect the brand be taken to new heights by ARES.
Contact info
O Brien Road, R93K22K, Carlow, Ireland
- 0874887669 ( WHATSAPP )
- sales@custompc.ie
- custompc.ie
2.6
Poor
951 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I recently ordered components for a…
I recently ordered components for a full PC and wanted to share my experience. I placed my order on July 31st, and the first delivery attempt was made on August 10th. The order was delivered within the promised timeframe. Everything was exactly as described and well-packaged upon arrival.
During the waiting period, I had to make some changes to my order, specifically the SSD, power supply, and case, as they found faster options or realized some products were nearing the end of their life. My cpu was also upgraded at no extra charge.
The communication was excellent. They proactively reached out via phone and email to inform me about any out-of-stock items and offered similar or better alternatives.
Initially, I was a bit worried after reading some reviews, but my experience turned out to be a pleasant surprise.
The only slight negative was that their website is a bit slow. However, I found their prices to be competitive compared to other Irish retailers. Overall, I'm very happy with my purchase and the service I received. I would definitely recommend
13 August 2024
Unprompted review
Reply from www.CUSTOMPC.ie
Thank you for your review.
The performance issues on our website related to the amount of visitors to the site which was created by component and accessory sales which have now ended.
We have had many happy customers who have purchased components and accessories from us over the last 4 years but please understand that this was never our core business and we provided the service to our customers in 2021 due to the problems faced by customers in Ireland getting components post the Brexit change in January of 2021. WE never invisaged the service being provided for almost 4 years. Our website was deisgned to allow customers to build and design custom pcs , laptops , servers and workstations which requires a lot of server power so our site will never be lightning fast. Over the last 18 months the level of visitors coming to the site for components was creating issues for our core customers who have always purchased their custom pcs , laptops , servers and workstations from us and after consultation with them we decied to end the componet sales. We are always here to help and assist and if you need a recomendation for regards who to buy componenets from please contact us and we will help. Thank You for your review.
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..
Website desperately slow
Website desperately slow. Layout terrible. Ordered over a week ago and still "stock allocated" status. Both items were allegedly in stock so why the delay? No communication received from them regarding my order whatsoever. For a company only a few miles up the road from where i live, i could have walked up to collect them, it would have been faster. And as of today, 12th august, i still have not received my order from 3rd and 4th august. Absolutely terrible service.
3 August 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..
Terrible customer communications/Long delays
I ordered some computer components for my partner's computer as a birthday gift. I was not informed of any delays or possible set-backs with my order. After ten days my order showed that it was in the "processing stage" but when I filed a support ticket, it went completely unanswered until I filed another ticket (which was promptly merged with the first and closed).
I chose this business because it was an irish owned company and I didn't want to deal with imports, but this has left a sour taste in my mouth regarding small computer stores.
I have recieved no communication from the company and would recommend shopping elsewhere for computer components if you want to avoid hassle.
7 August 2024
Unprompted review
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..
Terrible
Terrible, it's over one week and I still didn't receive my order.
And it's nothing to do with brexit !
The seller just talking nonsense, seller located in EU and buyer located in EU.
Seller using dropshipping services so buying from him is the same as order from AliExpress :)
20 July 2024
Reply from www.CUSTOMPC.ie
We ceased selling components and accessories on the 30th of September 2024 after notice of 120 days. This notice was on the product , home and checkout pages on our websites. Our decision related to the selling of components and accessories being a temporary service to help customers impacted by Brexit Custom Controls in January 2021. We did received 20 times the normal amount of orders in the final days of September which did create issue. As the service was ending on the last day of September any orders not processed or available were cancelled and refunded and an email sent to the customer or when possible a phone call was made..
Ignored requests for refund after item…
Ignored requests for refund after item that was noted in stock, needed to be ordered form Poland , no customer service
13 July 2024
Reply from www.CUSTOMPC.ie
We do not ship products from Poland and we never have. We carry over €500,000 of stock in Ireland and a considerable amount more in our warehouse in Germany. Our websites states the delivery term for each component which varies from 5 to 10 business days depending on whether the item is in stock here in Ireland or comes from our facility in Germany. Our support staff answer all tickets , contact messages and even Whatsapp messages usually within a very short period during business hours. We however do not answer in the evenings or on weekends. Please also note that if you created an account when placing your order you can use direct messaging from within your account. Please contact support for information on your order.
Delivery times not met and no…
Delivery times not met and no explainatoon given
In reply to your reply, I received no emails or texts until I sent in a support ticket (twice) and got tge same stock answer - we expect delivery in 1 to 3 days. Nothing about stock or travel problems. Not good enough.
13 July 2024
Reply from www.CUSTOMPC.ie
Unfortunately over the last 2 weeks some orders have been delayed due to industrial action which has affected goods coming from Europe by Road primarily. When possible we have switched inward shipping to air however for some items this is just not possible We have sent emails to all affected customers and our staff have made many calls to ensure customers were updated with us offering alternative options when any ordered item was delayed.
Service was great
Ordered, Get a call , advised the Motherboard not in stock and end of life, Suggested Motherboard sent to me , all with in the 5 day time frame or delivery,
Great service guys thank you
3 July 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Great company to deal with
Great company to deal with, zero hassle and pc I got is brilliant
25 May 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Money was taken from my account by…
Money was taken from my account by bank. Order was not placed.
1 June 2024
Reply from www.CUSTOMPC.ie
Simon , This is an issue between you and your card issuer. It is impossible for us to take payment from a card unless the card passes security with the issuing bank by means of verification coming from the card holder. We do not receive payment card details with our payments processed by a merchant processor who protect both our security and the card holders security. What you are describing is Fraud and therefore you need to contact your card issuer who will investigate the transaction. New 3DS security in place for the last 3 years ensures only the card holder can authorise an online transaction with for example verification through the banks app which is installed on your phone. It is the online equivalent of chip and pin which had been in place for many years. These changes have reduced card fraud to almost zero. It should also be noted we employ Radar Security to ensure the integrity of all card payments.
Great Service!
From our initial query through to the very end they were very responsive. Order arrived in great condition and before the estimated completion time. Would highly recommend!
14 May 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Responsive and transparent
Purchased a top tier gaming PC and I have to say I was very happy with my experience. Each time I had a question they responded within a reasonable timeframe max reply took 48hrs due to a weekend. Once dispatched I was giving tracking number and received my PC within 24hrs. I do recommend them given my positive experience knowing some bad reviews however I assume those bad reviews are due to lack of patience. From time of purchase to dispatch it took 10 working days which I was following up with them daily and getting replies to my questions.
11 May 2024
Reply from www.CUSTOMPC.ie
Thank you for your review. Unfortunately negative reviews generally relate to component sales and unrealistic expectations which is one of the main reasons we are considering ending component sales. We provide this as a service given our business is building PCs however negative reviews from home pc builders can confuse our main customers who know us as the best pc builders in Ireland.
Competitively priced products from an Irish company
Product arrived in original packaging and in perfect condition. The product was competitively priced and delivery was fast; the fact that they are Irish is an extra bonus.
21 May 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
Reply from www.CUSTOMPC.ie
Component and Accessory orders have a delivery time frame of up to 10 business days from day of order payment .
I bought a computer with these scammers…
I bought a computer with these scammers and a month later they robbed money from my account, I quickly let my bank know that I didn't purchase the computer part, but I knew it was them taking my money without authorization. Avoid these cowboys.
5 May 2023
Unprompted review
i have not recieved any update…
i have not recieved any update regarding my order which was ordered on the 20/04/24.regarding delivery date or it is being processed,Order #ORD-24-04-20-01152217
i have logged a ticket on the customer service portal but received no updates.ticket no LLA-410-80092 this is very poor customer service
i will be looking for my money back and could not recommend
20 April 2024
Reply from www.CUSTOMPC.ie
This is not a reference from our support system LLA-410-80092. Please contact sales@custompc.ie and we will endeavour to assist you.
gaming PC
My son got a gaming PC from here for Christmas. Was so quick and easy to set up. They had everything ready to go. They are always here to respond to any queries I have relating to it.
2 May 2024
Unprompted review
Reply from www.CUSTOMPC.ie
Thank you for your review
I recieved what i ordered in a…
I recieved what i ordered in a reasonable amount of time.
28 March 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
CustomPc
Website is very easy to use, manage my product to identify and thereafter while checkout I put my comments for double packing where the package was received very safe. I would highly recommend checking the latest products from custompc
7 April 2024
Reply from www.CUSTOMPC.ie
Thank you for your review
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