We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... See more
Company replied
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Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... See more
Company replied
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... See more
Company replied
They were pretty communicative as the order processed, which I appreciated because it take so much time to create and then ship. The final product is gorgeous--exactly what my husband wanted. The ligh... See more
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Company details
Written by the company
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
Contact info
London, United Kingdom
- 020 3608 5978
- info@customneon.co.uk
- customneon.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sign showed up EXACTLY as I had…
The sign showed up EXACTLY as I had hoped. It looked just like how it looked in the mock up AND they were able to turn it around quite quickly to ensure we didn't miss my grand opening for my store! Worth the money.
1 March 2023
Unprompted review
Reply from Custom Neon®
Hi Jacquie,
Thanks so much for taking the time to leave us a review. We're so glad that you loved our online tool which allows you to create your own sign and it provides you with an instant mockup! We're thrilled to hear that the sign made it for the grand opening of your store.
Second time we have ordered and just as…
Second time we have ordered and just as good! Delivered before stated time too!
21 February 2023
Reply from Custom Neon®
Hi Bethy!
We're so glad that you love your second Custom Neon® sign just as much as your first!
Reply from Custom Neon®
Thanks Kristin!
Excellent service through to delivery…
Excellent service through to delivery of the sign, which exceeded my expectations. A very happy customer 😀
20 February 2023
Reply from Custom Neon®
Hi Andrew,
Thanks for your review. We're so glad that your Custom Neon sign and experience exceeded your expectations!
Friend loved it
The sign was of good quality. I bought it as a gift for a friend of mine and they really love it. Gives off a nice bright glow. Delivery wise there was a slight delay however communication was always great.
1 November 2022
Unprompted review
Reply from Custom Neon®
Hi there Sam,
Thanks so much for your review. Such a wonderful gift for you friend - we are so glad that they love it!
Red Cat Silhouette - nice!
Sign was a nice simple cat design and was a present for my daughter who has a online name with a cat in it.
The "neon" (really led) sign was a better price than some competitors and it came with a remote control so you can turn it on/off, dim it and choose a few flashing modes/speeds.
The wall mounting plastic plugs for plaster are pretty weak - I did not use them. I used my own plaster screws, but the rest of the mounting kit that came with the sign was fine - just be careful when you line up the holes to get them in the right positions.
Note: When we first opened the packaging, there was a strong chemical smell - I think it was Acetone - that lasted for a couple of weeks, but slowly dissipated as it fully cured - the sign no longer smells and is working well.
My daughter loves it.
9 April 2023
Unprompted review
Reply from Custom Neon®
Hi there,
Thanks for your review. We are so glad that your daughter loves her new cat sign and you love the free remote and dimmer that comes with it! The smell would be from when our team checked and cleaned your sign before it shipped out to you! As you said, if it is present, it doesn't hang around for long! We really appreciate you taking the time to leave us your feedback.
Amazing Sign!
The company was very quick in creating and shipping out my sign. I loved the communication sent via email for each step that was completed. The final product of the sign was just what I had envisioned. The customer service was even very helpful answering questions about mounting the sign! 10/10!
10 March 2023
Unprompted review
Reply from Custom Neon®
Hi there Matthew,
Thanks so much for taking the time to leave us a review! We are so glad that you love your sign!
Greatest custom sign experience.
Custom Neon was so easy to use and design my own light signS, and the results were everything I had imagined and more!! I made 2 signs for 2 very different Airbnbs, and they were the perfect addition to the space and made it so unique. WORTH EVERY PENNY.
10 February 2023
Unprompted review
Reply from Custom Neon®
Hi Kelsey,
Thank you for the review. We are so glad that you love your signs! It's so exciting to hear that you have lit up your Airbnb's with Custom Neon. We hope that all your guests enjoy them!
Easy Design, Great Price, Larger than other company options.
What an easy process to create my own design and with excellent service when I called to find out about my mounting options. Took less time then the estimated date of delivery.
15 March 2023
Unprompted review
Reply from Custom Neon®
Hi there Derek,
We appreciate you taking the time to leave us a review! We are so glad that our team was able to help you chat through your mounting options. Thank you for shopping with Custom Neon.
I love my new pink neon light for my…
I love my new pink neon light for my Balloon Shop and party boutique. We had a Balloon Bar sign made and it looks amazing! Thank you
13 March 2023
Unprompted review
Reply from Custom Neon®
Hi Monica. Thank you for sharing this 5-star review! We are so thrilled that you love your new Custom Neon® sign for your balloon shop and party boutique. Don't forget to tag us! @customneon
Excellent quality and delivery in a…Kenzie’s Nursery
Excellent quality and delivery in a timely manner
1 March 2023
Unprompted review
Reply from Custom Neon®
Hi Jess. Thank you taking the time to share this review! It's great feedback that you found your sign to be such excellent quality and that it was delivered in a timely manner for you.
The sign looks great in my store front
The sign looks great in my store front,
Reasonable price, delivered on time
I recommend :)
15 February 2023
Unprompted review
Reply from Custom Neon®
Hi Cristiane. Thank you for this wonderful review! We are so happy to hear that your sign looks so great in your storefront. We would love to see photos of your new Custom Neon® sign! Don't forget to tag us @customneon
Very good
Very good! I got it faster than expected. Through out the delivery I got updates at least ones a day about it.very satisfied!!
8 March 2023
Unprompted review
Reply from Custom Neon®
Thank you so much for this wonderful review, Makis. We are so glad to hear that your sign arrived so quickly, and that you are very satisfied with your new sign!
FANTASTIC
To begin with, I ordered two signs from this company and from start to finish the process was extremely easy. Their website was super easy to navigate and they offered a wide selection of fonts to choose from, or you could create your own from scratch. I ended getting two signs from the pre selected fonts and they came exactly as advertised. The signs work really well and are absolutely amazing. I got the color changing feature for both of the signs and they come with a remote that has a touch screen color wheel to change it! I really like this feature. One last thing I want to add is that I was very communicative with my order and the replies were very fast and thorough, I never had to ask the same question again. Overall; I had a 10/10 experience with them.
25 March 2023
Unprompted review
Reply from Custom Neon®
Thank you so much for taking the time to share your amazing experience with us! It's such valuable feedback that you found our website so easy to navigate, that your signs came exactly as advertised, and that you found our team so great to communicate with. The team is so so thrilled that you love your two new signs, and that you also love the capabilities of the color wheel on our included remote. Please let us know if there's anything else we can do for you in the future!
great sign!
this neon sign is great! great quality, it took a long time to get here and did get lost during shipping, so that's the reason i am giving 4 stars instead of five
4 April 2023
Unprompted review
Reply from Custom Neon®
Thank you for taking the time to share your experience with us, Liv. The team at Custom Neon® apologise that your order was lost during shipping. We're glad that it was rectified by our team and that you were able to receive your sign. We are so happy to hear that you think your new purchase is great!
Signs look amazing
Signs look amazing, quick delivery and exactly what we wanted.
3 April 2023
Unprompted review
Reply from Custom Neon®
Thank you so much for taking the time to share your experience with us!
Elevated and fun! I love this sign.
Love the sign! It arrived to me without any damage, neatly packaged. The colors are perfect and the floating look is polished. My only complaint is the way the wiring is set up, it made it challenging for me to hide my cords, and I believe there is opportunity for a better experience here.
4 April 2023
Unprompted review
Reply from Custom Neon®
Hi Stefani. Thank you so much for your review! The team at Custom Neon® are so thrilled to hear that you love your sign and that the colors are perfect. We are sorry to hear that you found it difficult to hide the cords of your sign, and we appreciate your feedback. Rest assured, if you are wanting to hide your power cord you can either have your sign hard wired into the wall by an electrician or you can use cord cover to hide it. If you have any other recommendations that you'd like to share please send us an email!
I LOVE THIS SIGN!
I absolutely love the quality of the sign and it made my entire office feeling like a whole new office!!! I love it so much, it improves your work quality when you can feel good.
4 April 2023
Unprompted review
Reply from Custom Neon®
Hi Sabah. Thank you so much for sharing this amazing review! We are so thrilled to hear that you love your Custom Neon® sign so much and that it has transformed the feeling in your office! We absolutely love lighting up our customer's worlds, and we are so happy that your sign is improving work quality and the overall feel. We'd love to see photos! Don't forget to tag us @customneon
Highly Recommend!
Great experience with this company! Super easy to use their site and the sign looks AWESOME!
1 March 2023
Unprompted review
Reply from Custom Neon®
Hi Connor. Thanks for your review! It's such great feedback that you had an amazing experience with Custom Neon®, and that you found our website so easy to use. We are so happy to hear that you love your sign!
Reply from Custom Neon®
Thank you for taking the time to share this great review!
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