The service was great from initial discussion to final hand over of our a/c system. The installation guys were excellent. Friendly, tidy, cleaned up as they went along. Installation took place dur... See more
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Everyone on Reception are lovely to deal with and extremely helpful. The service engineer who visited me this time was Ruby, who I cannot praise enough. That said, all the engineers have been wonder... See more
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We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
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Professional service as always from Custom Heat. Arrive on time, polite and friendly. Always leave things neat and tidy. Pleased to see a lovely lady engineer too.
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Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Very reliable
Very reliable , very good service. The staff were extremely friendly and kind. The best in the region !
2 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this review. It's wonderful to hear that you found our staff so friendly and helpful throughout the service. Your kind words about us being the best in the region truly mean the world to our team.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review! It's wonderful to hear you found our team polite and that we could provide the quick service you needed.
The Custom Heat Team
Professional engineers
Very professional service, starting from the office and ending with the engineers. They always give good advice and perform work to a high standard. Very pleased with them, highly recommended.
2 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this review. It's wonderful to hear that you've experienced our professionalism right from the office team through to the engineers on site, and that you're pleased with both the advice and quality of work. Your recommendation means a lot to us.
The Custom Heat Team
Good all round service by Ruby friendly…
Good all round service by Ruby friendly and efficient totally satisfied
2 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this review. It's wonderful to hear that Ruby provided such friendly and efficient service - we're pleased you were totally satisfied with the work. Your feedback means a lot to us.
The Custom Heat Team
Very prompt service
Very prompt service. Delivered on time, all left clean and in working order. Engineer was efficient.
22 May 2026
Reply from Custom Heat & Cool
We really appreciate you posting this review. It's wonderful to hear our engineer delivered such efficient service and left everything clean and in perfect working order. Prompt, reliable service is exactly what we aim for.
The Custom Heat Team
Excellent service.
26 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to know you found our service excellent - that's exactly what we aim for with every job.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear you found our service efficient and thorough - that's exactly what we aim for with every job.
The Custom Heat Team
Excellent service in ever way.…
Excellent knowledge of our heating system and a friendly engineer.
Customer service excellent - knowledgeable helpful and friendly
26 May 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. It's wonderful to hear that our engineer's knowledge of your heating system impressed you and that you found both the technical expertise and customer service to be excellent. We really appreciate you highlighting the friendly approach from the whole team.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that you've found our service both reliable and efficient over time. Your continued trust means a great deal to us.
The Custom Heat Team
Great Service
David was very knowledgeable and gave great advice when he came to quote for my EV charger.
The installation then happened two days later, not only was this very quick but they went out of their way to collect my house keys as we had then gone on holiday. It was fantastic service that they did this and my charger was on the wall by the time we returned. I highly recommend Custom Electric after this.
1 June 2026
Reply from Custom Heat & Cool
We really appreciate you sharing this feedback! David clearly made a great impression with his expertise during the quote, and going the extra mile to collect your keys while you were on holiday shows exactly the kind of service we love to provide. It's brilliant that you came home to a fully installed EV charger ready to use.
The Custom Heat Team
Reliable
You’re engineer was very polite and good to talk to never had a problem with your company
1 June 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear our engineer made such a positive impression with his polite and approachable manner. Your continued trust in Custom Heat over the years means a great deal to us.
The Custom Heat Team
Always find the service reliable and…
Always find the service reliable and very good technical support
1 June 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. It's wonderful to hear that you find our technical support reliable and can count on us for consistent service. We really appreciate your continued trust in us.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that you've found our customer service helpful and are pleased with the quality of our work. Your kind words mean a great deal to us.
The Custom Heat Team
competent engineers and friendly…
competent engineers and friendly service, it would have been 5 stars but for the second time the wrong part was ordered causing a delay to the completion
20 May 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. We're pleased to hear you found our engineers competent and the service friendly, and we sincerely apologise for the parts ordering issue causing delays. We'll definitely be reviewing our ordering processes to prevent this happening again.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to know that you feel supported by our team and are happy with the service we provide. Your kind words mean a great deal to us.
The Custom Heat Team
Their office staff and engineers are…
Their office staff and engineers are always friendly and helpful. Being able to book online is also convenient
22 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that both our office team and engineers have made such a positive impression, and we're pleased you find the online booking system convenient. Your kind words about our staff mean a great deal to us.
The Custom Heat Team
BOILER SERVICE
BOILER SERVICE
The service engineer was very good
I was surprised that i had to pay for a seal which I through was a bit expensive other than that everything was ok
29 May 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this review. We're pleased to hear the service engineer did a good job with your boiler service and that everything went well overall. We understand the concern about the seal cost and appreciate your honest feedback.
The Custom Heat Team
Custom Heat were contracted by Hastoe…
Custom Heat were contracted by Hastoe Housing Association to replace the air source heat pump at our home. Unlike the previous company who held the service contract Custom Heat have kept us informed and updated throughout the process. Their Engineer Alex and Electrician Toby have worked tirelessly to resolve technical issues which beset the system and for whom we have nothing but praise.
29 May 2026
Unprompted review
Reply from Custom Heat & Cool
Thank you for taking the time to share this review. It's wonderful to hear that Alex and Toby have worked so hard to resolve the technical challenges with your air source heat pump system, and that our communication throughout has been helpful. We're really pleased we could provide the service you deserved after your previous experiences.
The Custom Heat Team
Rob was a lovely and friendly gentleman…
Rob was a lovely and friendly gentleman who answered all my questions and explained what he was doing or going to do next. Couldn’t fault the service given to service our gas boiler.
22 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Rob provided such excellent service and took the time to explain everything clearly during your boiler service. Customer care like this is exactly what we strive for.
The Custom Heat Team
Was wrongly billed by email for payment…
Was wrongly billed by email for payment that was not due as already covered. This is not good service and made my feelings known. Blamed on software glitch.
29 May 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share your concerns about the billing error. We sincerely apologise for the confusion this has caused and understand how frustrating it must have been to receive an incorrect invoice. While software issues can occasionally occur, we recognise this doesn't excuse the inconvenience you experienced. Please could you contact us directly at office@customheat.co.uk or 0330 383 0000 so we can review your account and ensure this doesn't happen again.
The Custom Heat Team
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