The necklace is well made & a good weight. It did take 29 days to receive the item. Customer service response was good but not proactive. I had to contact them multiple times for status & shipping upd... See more
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Ordered a necklace with custom birthstone as Christmas gift with plenty of lead time as description stated. Necklace never had accurate tracking when I reached out to CS they said it was "mailed" but... See more
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I am updating my review after working with Custom Collective to address my issues. They have been good communicators with me and clearly want their customers to be happy. It took longer than I thought... See more
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I ordered a birthstone ring for my granddaughter. I let her pick it although I was Leary because I’ve never heard of custom collective but the continuous update gave me piece of mind. Once it arrived... See more
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Company details
Written by the company
Boutique and Handmade Personalized Jewelry USA Designed 20,000+ 5 Star Reviews
Contact info
28273, Charlotte, United States
- hello@customcollective.co
- customgoods.co
3.4
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Stay Away!
I placed an order with Custom Collective / Custom Goods Co on February 4, 2026, based on their advertised 7–10 day turnaround time. Unfortunately, my experience has been extremely disappointing.
Not only was my order not completed within the promised timeframe, but communication was also lacking throughout the entire process. I received little to no updates, and any attempts to reach out for clarification or status updates were either ignored or significantly delayed.
It’s frustrating to rely on a company’s stated timelines only to be left waiting far beyond what was promised, with no transparency or accountability. A delay can be understandable, but the lack of communication and follow-through is unacceptable.
Based on my experience, I would not recommend ordering from this company. Customers deserve honesty, clear communication, and adherence to stated timelines—none of which were delivered here.
4 February 2026
Unprompted review
Reply from Custom Collective
Hi Sundeep,
I am so incredibly sorry that we let you down with your order. Reading your feedback really hits hard because we pride ourselves on those timelines, and it’s clear we missed the mark completely this time. I totally get how frustrating it is to be left waiting without knowing what’s going on with something you paid for.
To be honest, we ran into some unexpected material shortages because of a huge rush during the holiday season, which pushed our production way past the usual 7–10 days. That’s no excuse for the lack of communication, though, and I’m genuinely sorry we didn't keep you in the loop better.
I’ve just sent you an email with the latest tracking info so you can see exactly where your package is. Also, to make things right, we are processing a full refund for you. Please keep the item as a gift from us once it arrives—we’d love for you to have it with our compliments as a token of our apology.
Thank you for your patience and for giving us the chance to fix this.
Probably one of the worst experiences…
Probably one of the worst experiences dealing with a custom made gift company. Order updates were inaccurate and the delivery time took nearly 2 months to arrive. Tried to contact custom collective and replies were often delayed or they genuinely never replied. Really disappointing as my partner didn't receive their gift with me present and again incredibly disheartening seeing other people get refunds when I reached out to custom collective to see if this was an option after heavy delay of my order and was denied. I wouldn't use this again although I wanted to support a small business and have advised friends and family to stay away.
30 January 2026
Unprompted review
Reply from Custom Collective
Hi Grace,
I’m really sorry to hear about your experience — I completely understand how disappointing and frustrating this must have been, especially for something meant to be a special gift.
The delay you experienced was due to an unexpected surge of holiday orders that we honestly hadn’t anticipated, and I’m very sorry that this impacted both our delivery times and our response speed. That’s not the experience we want for anyone.
As a small gesture of apology, we’ve gone ahead and processed a full refund for your order, and please feel free to keep the item as a gift from us.
We truly value your support, especially as a small business, and it means a lot that you chose us.
Thank you again for your patience, and we’re very sorry for letting you down this time.
Great personalized piece.
I’m genuinely impressed with the quality of my piece from Custom Collective Jewelry. The craftsmanship is beautiful, and you can tell it was designed with attention to detail. It has a gorgeous shine and feels substantial, not flimsy like some jewelry can be. I also love that it’s tarnish- and fade-resistant, which means I can wear it regularly without worrying about it losing its beauty. What makes it even more special is the personalized touch—it makes the piece feel meaningful, not just like another accessory. It’s the perfect gift for someone you love or even as a thoughtful way to treat yourself.
3 March 2026
Unprompted review
Reply from Custom Collective
Hello Keishna,
Thank you so much for your wonderful review! We’re truly happy to hear how much you love your piece. Knowing that you noticed the craftsmanship, shine, and attention to detail means a lot to us, as we put great care into every design. We’re also glad the personalized touch made it feel even more special. Thank you for choosing Custom Collective Jewelry—it’s an honor to be part of such meaningful moments. Enjoy wearing your piece! ✨
If I could give zero stars I would
If I could give zero stars I would. CUSTOMERS BEWARE*****I purchased a bracelet from them online. It was for the gold paper clip open heart bracelet. I placed this order at the end of January. I also had a 20% off welcome discount code. They proceeded to charge my credit card for the price of $480 . Three weeks later, my husband received an email stating that the order was canceled because the item was out of stock. When I revisited the website, the item was still available, however, had increased in price. When I reached out they responded stating the item was out of stock however, when I questioned about it still being available online at a higher price , they then proceeded to say that it was in stock, however their jeweler had increased the fee and if I wanted to purchase the bracelet, I had to pay the higher price. I have gone back-and-forth with their manager, Tony via email trying to resolve the issue by having them honor the original purchase price that was charged to my card. They are not being cooperative and are not willing to honor what was the original selling price. Tony lied and was not up front about the price change and instead just stated it was out of stock! Dishonest and shady company.. I had purchased from them in the past and honestly the bracelet I got isn’t that great of a quality for the price. Maybe this was a blessing in disguise. I have filed a complaint with the BBB about how they are handling this situation not that it will do any good but hopefully I can prevent someone else from getting screwed over. Tony doesn’t seem to care about negative reviews!!! Hopefully he is the owner because if he’s not, his business ethic and customer service is horrible and the owner should be aware. Definitely lost me as a customer.
24 February 2026
Unprompted review
Reply from Custom Collective
Hi there,
I am so incredibly sorry to hear about this experience. It sounds like a total headache, and I completely understand why you’re so upset—especially regarding the back-and-forth about the pricing and availability of your bracelet. That is definitely not the kind of service we aim to provide, and I sincerely apologize for the frustration this has caused you.
We would really like the chance to look into this properly and try to make things right for you. If you’re open to it, could you please send us an email at hello@customgoods.co with the subject line "Priority + [Your Order Number]"?
This will help us flag your case immediately so we can investigate what happened with our customer support team to find the best possible resolution for you. We truly value your past support and hope we can turn this around.
Beautiful ring
Beautiful ring. The only reason for four stars is the length of time it took. It took approximately 2 months to receive.
2 March 2026
Unprompted review
Reply from Custom Collective
Hi Sarah,
Thank you so much for your kind review! We're so glad to hear that you love the ring. 💍 We truly appreciate your patience and your honest feedback, as it helps us continue improving our turnaround time. Thanks again for your support — it really means a lot to us!
Combative customer support and does not…
Combative customer support and does not honor advertised lead times.
30 January 2026
Unprompted review
Reply from Custom Collective
Hi Scott,
I am really sorry to hear that you had such a frustrating experience with our support team and that your order didn’t arrive within the timeframe you expected. That is definitely not the impression we want to leave, and I completely understand why you’re upset.
We’d love the chance to look into this and make things right for you. Could you please send us an email at hello@customgoods.co? If you use the subject line "Priority + [Your Order Number]", it will go straight to the top of our list so we can investigate what happened and find a fair resolution for you.
Thank you for your patience, and we hope to hear from you soon.
My MIL never wore her necklace
My MIL never wore her necklace; it broke her first try. The color of the metal also looks very cheap.
1 January 2026
Unprompted review
Reply from Custom Collective
Hi Katelynn,
I am so incredibly sorry to hear that the necklace broke on the very first try. I can only imagine how disappointing that was, especially since it was for your mother-in-law. That is definitely not the experience we want for our customers, and I feel terrible that the quality didn't meet your expectations.
We really want to make this right for you. Could you please send us an email at hello@customgoods.co? If you could use the subject line "Priority + [Your Order Number]" and include a few close-up photos of the necklace you received, it would help us a lot.
This will let us investigate what happened with the metal and the break so we can find the best possible resolution for you as quickly as possible.
Again, I’m so sorry for the trouble, and I hope we can turn this around for you!
Necklace
Cross necklace with name is beautiful, well made. So glad I purchased this !
20 December 2025
Unprompted review
Reply from Custom Collective
Hi Brenda,
Thank you so much for your kind review! We’re so happy to hear that you love your cross necklace with name. It means a lot to us that you’re pleased with the design and quality. We truly appreciate your support and are so glad you chose to purchase from us! ✨
Great quality and beautiful jewelry
Such great quality jewelry pieces that are both beautiful and sentimental!! Their customer service team was so kind and easy to work with. 10/10 recommend.
17 December 2025
Unprompted review
Reply from Custom Collective
Hello Ruth,
Thank you so much for your kind words! We're so happy to hear that you love the jewelry and that it feels both beautiful and meaningful to you. It truly means a lot to us. We're also glad our customer service team was able to make your experience a great one. Thank you for your support and for the recommendation! 💛
Custom Collective has the best dainty…
Custom Collective has the best dainty but fashionable jewelry! I ordered a “K” initial necklace from them and it is the perfect necklace for everyday wear - can’t recommend them enough!
19 February 2026
Unprompted review
Reply from Custom Collective
Hi Kirsten,
Thank you so much for your kind words! We're so happy to hear that you love your “K” initial necklace. Dainty, stylish, and perfect for everyday wear is exactly what we aim for. We truly appreciate your support and recommendation—it means a lot to us!
Ordered earrings for my niece for her…
Ordered earrings for my niece for her 16th birthday in January. The earrings arrived with a crooked wire and cannot be worn. I also ordered earrings for my daughter's April birthday. I am willing to keep the April set but would like the other set to be replaced or with a refund. Numerous emails to Custom Collective with no results in refund or replacement.
15 December 2025
Unprompted review
Reply from Custom Collective
Hi Kathleen,
I am so incredibly sorry to hear that the earrings for your niece arrived damaged. I can only imagine how disappointing it was to have her 16th birthday gift show up with a crooked wire, especially since you were planning so far ahead for both her and your daughter.
It’s also really upsetting to hear that our previous emails didn't get this sorted out for you. That definitely isn't the experience we want you to have with us.
I’d love to make this right immediately. Could you please send a quick email to hello@customgoods.co with the subject line "Priority + [Your Order Number]"? This will help me find your details right away so I can investigate what happened and get that replacement or refund processed for you.
Thank you for being so patient with us, and I really look forward to getting this fixed.
Star Necklace
The necklace is well made & a good weight. It did take 29 days to receive the item. Customer service response was good but not proactive. I had to contact them multiple times for status & shipping updates. Since this purchase, I’ve received notification that the company is working to improve their delivery service. I hope that is the case as then I’d be inclined to purchase from them again.
19 November 2025
Unprompted review
Reply from Custom Collective
Hi Sherry,
Thank you so much for the kind words about the quality and weight of your necklace! I’m really glad you like the piece itself, but I am so sorry for the long wait and that you felt you had to keep chasing us for updates.
To give you a bit of context, our items usually take about 8-10 business days to craft since they are handmade, and standard shipping typically adds another 7-10 days depending on where you're located. With the holiday rush and the huge influx of orders and messages we've been handling, things definitely took longer than they should have, and I apologize that we weren't more proactive in keeping you posted.
We really are working hard to improve our delivery and communication so this doesn't happen again. We’d love to have you shop with us again in the future, and we'll make sure your next experience is much smoother.
Thanks again for your patience and for giving us a try!
Do not order from this company
Do not order from this company. I ordered a cross necklace for my daughter for Christmas. The cross became detached from the chain within two weeks. I made initial contact with the company on January 15 and they agreed to replace the necklace. They said it would be shipped within 8 to 10 business days. I followed up with the company on January 23 and they said they were still making the necklace. It is currently February 10 and I have received no notice of shipping. I sent the company an email three days ago and have yet to hear a reply of when/if it will be shipped. At this point, I think they have taken my money and will not be sending me anything to replace the broken necklace. The customer service is horrendous. Stay away from this company!
10 February 2026
Unprompted review
Reply from Custom Collective
Hi Bridget,
I am so incredibly sorry for the frustration and worry we've caused you. I completely understand why you’d feel this way—especially since this was a Christmas gift for your daughter and it’s been such a long wait to get it fixed. That is definitely not the experience we want for you.
I’ve personally checked our records, and I can see that your order has entered our remake process. I’m going to follow up with our production team right now to get the absolute latest status on the remake and see what the hold-up is.
I know words don’t fix the delay, so as a sincere apology for the stress and the lack of communication, I have processed a full refund for your order. Please consider the replacement necklace a gift from us once it arrives; we want your daughter to have it and enjoy it.
I’ll be in touch very soon with a shipping update for you. Thank you!
They bracelet was perfect
They bracelet was perfect! Considering the busy times of the holidays, the gift came rather quickly!
15 January 2026
Unprompted review
Reply from Custom Collective
Hi Joe! That is such a relief to hear! Thank you so much for the 5-star review. We were working extra hard to get everything out as fast as possible during the holiday rush, so I’m really glad your bracelet made it to you quickly. Hope whoever received the gift loves it!
I am updating my review after working with Angel.
I am updating my review after working with Custom Collective to address my issues. They have been good communicators with me and clearly want their customers to be happy. It took longer than I thought it would to produce the bracelet, but I received it, and it's beautiful, worth the wait! 2/9/26
8 December 2025
Unprompted review
Reply from Custom Collective
Hello there,
Thank you so much for taking the time to update your review. It really means a lot to me and the rest of our team here.
I’m so glad to hear that the bracelet finally arrived and that you find it beautiful—it’s always our goal to make sure the quality is worth the wait. We definitely appreciate your patience with the production time and your kindness while we worked through everything together.
Thank you again for giving us the chance to make things right!
Don’t use them
Don’t use them. Read the reviews.. and don’t pay extra for shipping if you do use them… TERRIBLE CUSTOMER SERVICE and took like 3 months to get it and it honestly wasn’t even a good item….
9 December 2025
Unprompted review
Reply from Custom Collective
Hi Andy,
I am so sorry for the experience you had with us. It’s really disappointing to hear that the shipping took so long and that you weren't happy with the item when it finally arrived. We always aim to do better than that.
We would love the chance to make this right for you. Could you please send us an email at hello@customgoods.co with the subject line "Priority + [Your Order Number]"? That way, we can look into exactly what happened and find a resolution for you immediately.
Hope to hear from you soon!
Cheaply made, expensive shipping. BBB complaint filed.
The bracelet is cheaply made with "extender" links instead of a solid link chain. I also paid express shipping so it would arrive before Christmas. It did not arrive and and it was not shipped express. While the customer service has told me they won't refund the bracelet, they did say they would refund my shipping charges. They have NOT. I have filed a complaint with the BBB. Do Not Purchase from them!
9 January 2026
Unprompted review
Reply from Custom Collective
Hi Carol,
I am so incredibly sorry to hear about your experience. It’s clear we’ve let you down, both with the bracelet itself and the shipping delays, and for that, I truly apologize. This is definitely not the experience we want for you.
To be honest, we had an unexpected surge of orders this season which, combined with some heavy holiday delays from our shipping partners, caused things to get backed up more than we ever intended. That said, I know that doesn't change the fact that your gift didn't arrive on time.
Regarding the refund for your shipping and the quality of the chain, I want to make this right immediately. Could you please send us a quick email at hello@customgoods.co with the subject line "Priority + [Your Order Number]"?
I’ll be watching for your email so I can personally follow up with our quality team and make sure that shipping refund is processed right away. We really value your feedback and would love the chance to fix this for you.
This is a follow up to an earlier review
This is a follow up to an earlier review. I received not only an apology, but also a complete refund and was gifted the bracelet that I originally purchased. I was pleasantly surprised, and I was encouraged that this company did stand behind their words. I would definitely use this company again!
3 February 2026
Unprompted review
Reply from Custom Collective
Hi Mary,
Thank you so much for taking the time to share this update and for your kind words. We truly appreciate the opportunity to make things right and are glad to hear that our resolution met your expectations. Your trust means a lot to us, and we’re grateful for the chance to serve you. We look forward to assisting you again in the future! 💛
Pretty piece, not punctual nor accurate tracking
Ordered a necklace with custom birthstone as Christmas gift with plenty of lead time as description stated. Necklace never had accurate tracking when I reached out to CS they said it was "mailed" but it took almost 6 weeks from ordering date and additionally 2 weeks from when they said they mailed it. Would not order again unfortunately due to slow process
2 December 2025
Unprompted review
Reply from Custom Collective
Hi Jenny,
I’m so incredibly sorry that your gift took so much longer than expected to arrive. I know how disappointing it is to plan ahead for Christmas only to have the timing fall through, and I truly empathize with the frustration that caused.
To be completely honest, we were hit with an unforeseen influx of orders this season. Between our production team working through those and the shipping carriers experiencing their own heavy holiday delays, things took much longer than they ever should have. I know that doesn't change the wait you had, but I wanted to be open with you about what happened.
As a small token of our apology, I’ve gone ahead and processed a full refund for your shipping fee. You should see that back in your account in the next few business days.
Thank you again for your patience and for giving us a chance.
Buyer beware! Once you order your item there is no customer service or human to speak to if you have any issues. No shipping updates. No return process. .
Ordered a $98 bracelet on Dec 5,2025. They stated on their order page that the item was guaranteed to arrive prior to Christmas (as this was a Christmas gift). After paying with my credit card I received confirmation that the payment went through, but I never received an email confirming my order. Thank goodness I took a screenshot of the payment confirmation #. I called the customer service phone # on Dec 20th to check on the status of order.sonve I had not received the item yet or any shipping updates. There was no human to talk to, only an automated message. I entered in the order number as requested by the automated message. It stated there was no such order number. Left voice message for call back. No one returned my messages. No reply to email sent to customer service. Two days later I called my credit card company to dispute the charge because there was no way to reach anyone at the company. On day three, I received a vague email back from support stating they are working on it. No detail on when it would ship or when it would arrive. I was then told my order # was something different than what was on the payment confirmation. The item arrived via USPS on January 2, 2026. I no longer needed the item at that point. Terrible customer service. Don't believe quoted shipping times & don't expect any customer service. Buyer beware!
5 December 2025
Unprompted review
Reply from Custom Collective
Hello Allison,
I am so incredibly sorry for the stress and frustration we caused you. Reading about your experience, I completely understand why you feel this way—especially since this was meant to be a Christmas gift. It’s disheartening to hear that our communication wasn’t there when you needed it most, and for that, I’m truly sorry.
To be honest, we were hit with an unforeseen influx of orders this season that we weren't fully prepared for. This, combined with holiday delays from the shipping carriers, created a challenge that resulted in your order arriving way past the date we promised. It’s certainly not the experience we wanted for you.
We truly want to make this right and have sent you an email to further address and resolve the issue.
Thank you for your patience and for giving us a chance to fix this.
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