These guys are AWESOME! They made sure everything was perfect before shipping, communicated daily, sent plenty of proofs, and helped keep everything on schedule (we were using the figures for a weddin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was super excited about getting bobble heads for my kids for a Christmas gift! I found myself so excited to meet the Christmas deadline that I often would indicate the draft models looked great but... See more
Company replied
I’ve ordered two projects from Custombobbleheadus for the last two months and we’ve worked with Cherry who is working on a third project for us. CBUS is fantastic in the work that they do. We’ve given... See more
Company replied
After placing a custom bobblehead order for my niece, who is graduating high school this year, the process took about two weeks as we made a few adjustments to the face and hair details. Because of th... See more
Company replied
Company details
Written by the company
Custom Made Bobbleheads Match Your Photo. TOP CUSTOM BOBBLEHEAD BRAND FOUNDED IN THE U.S. Committed to providing customers with the most perfect gift and service. We are proud to have a team of 111 skilled artists who are passionate about creating lifelike bobbleheads that perfectly capture your likeness. We understand that every customer is unique and that's why we offer super similarity in our products. You can rest assured that the custom bobblehead you receive will look exactly like you or your loved one. Free face proof will be offered to ensure your complete satisfaction before shipping.
Contact info
1942 BROADWAY ST. STE 314C,BOULDER,CO,80302,US, 80302, BOULDER, United States
- +1(859) 869-8239
- support@custombobbleheads.us
- custombobbleheads.us
4.9
Excellent
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
How often CBUS reached out to me to…4x
How often CBUS reached out to me to show the work in progress and to give my consent to what stage the designer was working on at that time. Though the result on the faces was not 100% looking to the original picture, it was exceptionally close. Very fine craftsmanship.
20 July 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much for your kind words! 😊 We’re thrilled you loved both the bobbleheads and the whole experience, and Cherry will be so happy to hear this. We’re also glad everything arrived safely and right on time!
Best gift ever!
It was very easy to order my custom bobble head for my dad who is turning 100! It came out beautifully, it will bring lots of laughs at his party. Fabulous company to work with and quality products for sure!
16 July 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much! 😊 What a wonderful gift for such a special birthday — 100 is an amazing milestone! We’re so happy to hear the bobblehead turned out beautifully, and we hope it brings lots of smiles and laughter to your dad’s party!
I love working with this company
I love working with this company. Fast responses, great quality bobbleheads. If there are ever any changes I want, they are super helpful! I also love the fact that we communicate through email. It makes it so easy and not stressful at all.
17 July 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much! 😊 We’re so happy to hear the whole process feels easy and stress-free for you. We really appreciate your trust, and it’s always a pleasure helping with your bobbleheads and any little changes along the way!
Great communication
Communication is easy, clear, and responsive. You always know where your project is in the process and they keep things moving along. End product is great - amazingly like the real person!
10 July 2026
Unprompted review
Reply from Custombobbleheadsus
This absolutely made our day—thank you! We’re so happy you enjoyed the process and that the final bobblehead captured the real person so well.
Great bobble head
Great bobble head! Looks great! The step by step communication was very helpful and thorough! Highly recommended!
13 July 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much! We’re thrilled you love the bobblehead, and it’s great to hear that the step-by-step updates made the whole process easy and enjoyable!
Great product and customer service!
Really happy with my experience. Ordered a bobblehead for my dad's birthday and it really resembles him! Customer service was quick to respond and provided several drafts so I could request adjustments to the design. It was a relief to give my input and know that the final product was what I expected and wanted. Fast shipping too!
20 June 2026
Unprompted review
Reply from Custombobbleheadsus
This is exactly what we love to hear—thank you! We’re so glad the proof process gave you peace of mind, the final bobblehead captured your dad so well, and it arrived quickly for his birthday!
Outstanding Experience!
CBUS is an outstanding company to do business with. They are super responsive. Very willing to make changes as needed. Great communication and cheerful engagement to make things "just right". Very impressed and pleased with my five orders.
8 July 2026
Unprompted review
Reply from Custombobbleheadsus
Five orders—wow, that truly means the world to us! Thank you for trusting CBUS again and again; we’re so happy our team could make every detail feel just right.
Thank you Cherry and Team!
Cherry and the team always do an excellent job on our bobbleheads, they looks so much like the photographs! Everything has always been delivered on time as well and the turn around time is great.
8 July 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much for the lovely shout-out! Cherry and the whole team are thrilled that the bobbleheads have consistently captured the photos so well and arrived right on time.
User friendly setup and great customer service!
The customer service was great! Easy setup process and consistent email communication from start to finish. Will be recommending this company in the future. Thank you!
1 July 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much for the kind words! We’re so happy to hear the process felt easy and smooth from start to finish. It truly means a lot to us, and we really appreciate you recommending us! 💛
This was a very special gift
This was a very special gift. I was contacted all through out the process to approve the features of my order. They take the time to make sure you are satisfied. I am so happy with the end results.
29 June 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much! We’re really happy this special gift turned out just the way you hoped. It was a pleasure keeping you updated through the process, and we’re so glad you love the final result! 💛
Great Customer Service …
It was a pleasure dealing with their representative, (Ms. Cherry) during this entire process! She was very patient with me, allowing me ample time to make decisions without being rushed! That is something I greatly appreciated. Excellent follow-up emails throughout the process! I recommend this company without reservations!!
25 June 2026
Unprompted review
Reply from Custombobbleheadsus
Cherry will be so touched to read this—thank you! We’re delighted that her patience and regular updates made the whole experience comfortable and stress-free for you.
They do not communicate or seem to recognize a picture or gender!!
I ordered a bobble head for my daughter’s birthday in the middle of May, they sent a bobble head on a man’s body!!! I sent a full pic of requested customization and kept paying additional monies for add-ons! They offered to redo but I still haven’t received the bobble head after paying international shipping fees. DO NOT USE THIS COMPANY, they do send you a copy of what you ordered to review, they only sent a face to review. The corrected one has not been sent yet, I don’t expect to get it and I didn’t get a pic to review? BATE and SWITCH…the worst customer service!!!
I spent $125 for a head?? That’s not what is advertised and now my daughter is out a birthday present and I am out $125. You even tried to block me from your site because you’re hiding the fact that your website is very misleading and the product is terrible!! I will buy one from another company but DO NOT USE THIS COMPANY, unless you’re willing to throw away good money!!! They offer to send a new one, but it just went on and on because they’re in Hong Kong the response to questions are 24 hours later!!
25 June 2026
Unprompted review
Reply from Custombobbleheadsus
Hi Teresa. We’re very sorry to hear about your experience and appreciate the opportunity to clarify.
For this order, you purchased a head-only custom bobblehead. The body is a fixed template, and we only adjust it slightly based on gender. Clothing and pose are created according to the website images. The head proof was completed and sent to you multiple times via email and text for confirmation, but we did not receive a response. To ensure your order could move forward, we had to approve the proof on your behalf and proceed with production.
After receiving the product, you left a review claiming the clothing was incorrect. We explained the reason and offered a solution to remake the product in a full-body custom version at no extra cost beyond shipping—this option(full -body style) is actually more expensive than the item you purchased on the website. You agreed to this remake and indicated you would remove the review. We completed the new product, confirmed your satisfaction, and arranged shipment.
Despite this, another review was left suggesting the item had not been received, although we had communicated that it was completed and ready to ship. Our website clearly lists production and shipping timelines.
We have acted in good faith throughout this process, providing multiple opportunities to confirm proofs, remake the product, and ensure satisfaction. Unfortunately, due to repeated conflicting claims, we must consider this transaction concluded.
We sincerely regret that the situation escalated and hope this clarifies the steps we’ve taken to resolve the matter.
Great experience
Great experience. They try hard to match the photo and do a great job. They are easy to work with and the process goes fast.
25 June 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much! We’re thrilled you enjoyed the quick, easy process—and even happier that your bobblehead turned out looking so much like the photo!
Amazing Process, Amazing Results!
From just a couple pictures, the designer was able to create an amazing bobble head doll! They also made adjustments based on input and requests from me.
25 June 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much! It’s amazing what our artists can create from just a couple of photos, and we’re so glad the adjustments helped make your bobblehead feel just right!
Did an amazing job!
Did an amazing job!! Looks almost identical to the photo. Very impressed
22 June 2026
Unprompted review
Reply from Custombobbleheadsus
Wow, thank you! We’re so happy the resemblance impressed you—hearing that it looks almost identical to the photo truly makes our day!
The details were spot on
The details were spot on. Gave it to my son for Father’s Day. He loved it. Couldn’t get over the facial similarities!
21 June 2026
Unprompted review
Reply from Custombobbleheadsus
That’s so wonderful to hear—thank you! We love that your son enjoyed his Father’s Day gift, and the part about the facial resemblance really made us smile.
Custom work in a timely manner
I was so impressed by how much they worked with me to tweak the final product to embody all the little details I was hoping for! Custom was great to work with and very timely in their responses.
11 June 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much for your kind words! 😊 It was truly a pleasure working with you and bringing all those special details to life. We're so glad we could help create something that matched your vision, and we really appreciate you taking the time to share your experience. Enjoy your custom piece, and we'd love to work with you again in the future! 🎉❤️
After ordering I received contact from…
After ordering I received contact from the artist to make sure everything was correct. After a few adjustments we re connected and the bobble head was shipped. After receiving the bobble head it was perfect. I couldn’t have been happier.
15 June 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much for sharing this! 😊 We’re thrilled to hear that the collaboration process went smoothly and that the final bobblehead turned out exactly as you hoped. Seeing customers happy with the finished product is what makes our day! Thanks again for trusting us with your project, and we hope it brings lots of smiles for years to come. 🎉🙌💙
Very eager to please
15 June 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much! 😊 We always do our best to make sure every little detail is just right, so it's wonderful to hear that you felt well taken care of.
Super attentive staff
Super attentive staff and very easy to deal with. They touched based constantly throughout the entire process. The bobblehead looks great! Thank you
12 June 2026
Unprompted review
Reply from Custombobbleheadsus
Thank you so much for the wonderful review! 😊
We're delighted to hear that you enjoyed the experience and felt well taken care of throughout the process. Keeping our customers updated every step of the way is something we really care about, so your feedback means a lot to us.
And most importantly—we're thrilled that you love the bobblehead! 😄
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.