From ordering to delivery, the contact was very good by the suppliers. They ensured all measurements were correct with diagrams done before proceeding with my order. The mattress has since been deli... See more
Company replied
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Review summary
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Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provid... See more
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Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... See more
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I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we w... See more
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Company details
Written by the company
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4.8
Excellent
257 reviews
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Mattress is good quality but the…
Mattress is good quality but the updates could've been better..timescale was roughly 3 weeks but no contact with any updates. Had to email and use the online form to get info that mattress was still in production. Then was told a day and that I will be notified when its being delivered.
Updates after reply - I clearly mentioned 3 weeks and your reply mentions within lead time of 7-14 days. It wasn't 7-14days.
6 August 2025
Reply from Custom Mattress
Hi Vikas!
Thank you for taking the time to leave us a review.
We're really pleased to hear that you're happy with the quality of your mattress and can see that it arrived within our 7-14 working day lead time. We do, however, appreciate your comments regarding updates along the way. Your experience helps us see where we can improve communication.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent customer experience
Easy ordering process and payment. I appreciated the email to confirm the custom mattress dimensions. Mattress was delivered within advertised time frame, there was also very efficient communication around shipping and delivery. The product arrived well wrapped and packed. Mattress fits perfectly and is very comfortable.
23 July 2025
Reply from Custom Mattress
Hi Sara!
Thank you for taking the time to leave us a review.
We're delighted to hear that you had an excellent experience with us - from the easy ordering process to the smooth delivery. It's great to know that the confirmation of dimensions and shipping updates gave you confidence throughout, and we're especially happy that your custom mattress fits perfectly and feels comfortable.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
This is my second visit to Custom Mattress.
This is my second visit to Custom Mattress after they first supplied a bespoke mattress for our caravan. This order had them to supply a King Size mattress for our home. The Customer Service Department was first class providing backup at each stage of our order from point of order to delivery.
Oh and the mattress - Brilliant.
29 July 2025
Reply from Custom Mattress
Hi Robert!
Thank you so much for your kind words and for choosing Custom-Mattress again! We're thrilled to hear that you're happy with both your caravan mattress and your new king size mattress for home.
It's wonderful to know our customer service team made the experience smooth and supportive from start to finish.
Your continued trust means a lot to us, and we hope you enjoy many restful nights ahead.
If you need anything in the future please do get in touch.
Best wishes,
Custom-Mattress
Excellent service overall
Excellent service overall. The most comfortable customised mattress for our caravan, we got the gel/memory foam with medium foam base. Excellent customer service, all emails replied to promply and I did ask if any chance of an earlier delivery as we were going on holiday, they couldn't guarantee but put a note to the factory, and it was in fact delivered a week earlier than we expected which was fantastic. Thank you.
11 July 2025
Reply from Custom Mattress
Hi Caroline!
Thank you so much for your kind words and for taking the time to leave us a review.
We're thrilled to hear that you're enjoying your new mattress and that it arrived in time for your holiday. It's wonderful to know that your chosen combination is giving you the comfort you were looking for.
We'll also pass along your lovely feedback to our customer service team - they'll be delighted to hear it.
Wishing you many comfortable nights and happy travels in your caravan.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Comfy
Comfy, custom mattress. Cut to my specific shape and it fits perfectly. Speedy communications, easy to use service and the mattress is perfect. Comfier than my own bed. Spent a week away on it in my van and slept wonderfully. If you need a custom shape, guaranteed comfort, use these guys.
11 July 2025
Reply from Custom Mattress
Hi Leanne!
Thank you for your fantastic review! We're so glad to hear that your custom mattress fits perfectly and provided such great comfort, especially during your recent trip!
We're proud to offer a service that's easy, responsive, and tailored to your needs. Thank you so much for your recommendation - we truly appreciate your support and if you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Ordered on line
Ordered on line, got a e-mail to check size, agreed to size was Delivered within 4 weeks, looks really good, not slept on it yet but fitted perfectly, would definitely recommend and will use again
9 July 2025
Reply from Custom Mattress
Hello!
Thank you so much for your kind feedback and for taking the time to leave us a review.
We're absolutely thrilled to hear that the ordering process was smooth and that the mattress fits perfectly and looks great. We hope you enjoy a wonderful night's sleep on it soon!
Your recommendation truly means a lot to us, and we really appreciate your support. If you need anything in the future please do let us know.
Best regards,
Custom-Mattress
Amazing customer service
Amazing customer service called up to double check measurements and send over drawings for me to double check and authorize decent delivery service and product is amazing and fits like a glove as I measured thank u so much the only thing I could say to improve on was the delivery guys as they just dumped it outside my door for my wife to struggle getting it inside that’s all
7 July 2025
Reply from Custom Mattress
Hi Daryl!
Thank you for taking the time to leave us a review and for your detailed feedback.
We're really pleased to hear that you are happy with your new mattress! We also appreciate you highlighting the delivery issue and sincerely apologise for any inconvenience that may have been caused.
Thank you for your support and if you need anything in the future please do not hesitate to contact us.
Best wishes,
Custom-Mattress
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave us a review and for your kind words.
We're so pleased to hear you're happy with both our service and your new mattress. It means a lot to us and we really appreciate you taking the time to share your experience.
If you need anything in the future please do let us know!
Best wishes,
Custom-Mattress
Fast service
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more comfortable. it arrived very quickly- far quicker than the time most other companies I found quoted which was particularly important. Overall very pleased!
2 July 2025
Reply from Custom Mattress
Hi Kirsten!
Thank you so much for your lovely feedback!
We're really pleased to hear that your new topper arrived quickly and made a real difference to your guests' comfort. It's great to know we could meet your needs!
If you ever need anything in the future please do get in touch.
Best wishes,
Custom-Mattress
Absolutley fantastic customer service…
Absolutley fantastic customer service from start to finish i orderd a custom matress for a play pen due to my little one sharing a room an to keep her safe, so she needed a slighly bigger bed than a cot, mattress has came today and fits perfect 126x126 il have one comfy little girl this evening
Thanks again
15 July 2025
Unprompted review
Reply from Custom Mattress
Hi Kirsty,
Thank you for taking the time to leave us a review!
We're really glad to hear the mattress arrived safely and fits just as you needed.
If you need anything from us in the future please do let us know.
Best wishes,
Custom-Mattress
Custom Mattress is an outstanding company …
Custom Mattress is an outstanding company. The are very professional and listen to there customers concerns and solve any issues in a timely manner. The mattress was exactly what we ordered for our caravan and was better than what we expected considering we were unable to try before we bought
7 July 2025
Reply from Custom Mattress
Hello!
Thank you so much for your kind words and for taking the time to leave us a review.
We're delighted to hear you had such a positive experience with us and that the mattress exceeded your expectations. We always aim to listen carefully to our customers and resolve any concerns promptly, so it's great to know that came through.
If you ever need anything in the future then please do let us know.
Best wishes,
Custom-Mattress
Reply from Custom Mattress
Hi Phillip!
Thank you so much for your kind feedback and for taking the time to leave us a review.
We're really pleased you're happy with both the service and the product.
Your recommendation means a lots to us!
If you need anything in the future then we're always here to help.
Best regards,
Custom-Mattress
This is the worst company I ever. Used
This is the worst company I’ve ever used. I payed for a customized mattress topper for our caravan and when it was delivered omg I have never seen anything like it. I took a photo and spoke and sent pictures to a director of the company and he said he wouldn’t pay £5 for this I had also waited 12 weeks for this. Which was supposed to take up to two weeks. They did say they would try again which I thought ok I’ll try again but after waiting once again for far too long I rang and cancelled. it was absolutely ridiculous. And then they said they would refund asap which didn’t happen and had to ring them twice more before receiving my refund.
11 April 2025
Reply from Custom Mattress
Hi Wendy!
Thank you for taking the time to leave us a review.
We're truly sorry for the experience you've had - this is absolutely not the level of service or product quality we expect for our customers. Our director took this situation very seriously and immediately addressed the matter with our factory team. As a result, we've thoroughly reviewed our processes to make sure this kind of situation does not happen again.
We're very sorry for the delays and inconvenience you experienced throughout. Please accept our sincere apologies for the frustration this caused, and thank you for bringing it to our attention so we could take steps to put it right.
If there's ever anything we can do in the future then please do let us know.
Best regards,
Custom-Mattress
Geoff Burch
Simple ordering system, Katie and Tyler were brilliant great communication all the way down the line.
As for our new caravan mattresses we couldn't be happier a massive upgrade compared to the one's supplied by Coachman, if you want new mattresses then this is the place to come. BRILLIANT SERVICE!!!
18 June 2025
Reply from Custom Mattress
Hi Geoff,
Thank you for taking the time to leave us a review and for your amazing feedback!
We're thrilled to hear how happy you are with your new caravan mattresses - and that Katie and Tyler were able to make the process smooth with great communication throughout. We'll be sure to pass on your kind words to them.
It means a lot to know we could help make such a difference.
If you ever need anything else then please do get in touch!
Best wishes,
Custom-Mattress
Great experience
Great experience through out no complains so far
hopefully mattress will last for long and will not have any issues in future
6 June 2025
Reply from Custom Mattress
Hi Muhammad,
Thank you for taking the time to leave us a review - we are really pleased to hear you've had a great experience with us so far. We certainly hope the mattress serves you well for a long time to come.
If you need anything from us in the future then please do let us know!
Best regards,
Custom-Mattress
Great Customer service
Great Customer service. Ordering was easy and they doubled checked everything with me before they made my mattress. They gave me an expected delivery date too. The mattress was for a French bed that I was reupholstering for our dog sitter to use while we go on holiday. The delivery courier contacted me to confirm the delivery when they received the mattress and all was good. Then the delivery company contacted me again with a different later delivery date and all was still fine. They said they would confirm a 2 hour window on the delivery day. I was a tad nervous on the delivery day so I contacted delivery company. They said they couldn’t deliver until 4 days time and there was nothing they could do. I would on holiday by then. I got back to Customer Mattress and spoke to Katie. She was brilliant and set about sorting the issue and finding exactly where the mattress was so we were able to pick it up. She saved the day in a calm and efficient manner and was a delight to deal with. Give that lady a pay rise! The mattress fits beautifully, it’s comfortable and the bed looks great!
19 June 2025
Unprompted review
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave us a review and for sharing your detailed experience.
We're delighted to hear that Katie was able to step in and help resolve the delivery issue so smoothly - we'll definitely pass on your kind words to her! It's also wonderful to know the mattress fits beautifully and is comfortable.
We really appreciate your patience throughout the process and are so glad everything worked out well in the end.
If you need anything from us in the future please do let us know.
Best wishes,
Custom-Mattress
Reply from Custom Mattress
Hi Paul!
Thank you for taking the time to leave us a review!
We're glad you found our mattress good value for money and that our team provided excellent customer service during your order.
If you need anything from us in the future please do let us know.
Best regards,
Custom-Mattress
Reply from Custom Mattress
Hi Roderick!
Thank you for taking the time to leave us a review.
We're so pleased to hear the mattress fits perfectly!
If you need anything else in the future please do let us know.
Best wishes,
Custom-Mattress
Fab customer service and speedy…
Fab customer service and speedy delivery.
Custom size mattress ordered last minute. Special thanks to Will& Katie
23 June 2025
Unprompted review
Reply from Custom Mattress
Hi Charlotte!
Thank you for taking the time to leave us a review.
We're really pleased we could help at short notice and get it delivered quickly for you. We'll be sure to pass on your lovely comments to Will and Katie.
If there's anything else you need, we're always here to help!
Best wishes,
Custom-Mattress
Just spent 17 days away in our self…
Just spent 17 days away in our self build camper and the mattress was amazing. Slept really well. Fitted perfectly. Can highly recommend
22 June 2025
Unprompted review
Reply from Custom Mattress
Hi Michelle,
Thank you for taking the time to leave us a review and for sharing your experience.
We're thrilled to hear that the mattress fitted perfectly and gave you a good night's sleep throughout your time away.
We really appreciate the recommendation and hope you enjoy many more adventures in your camper!
If you need anything from us in the future please do let us know.
Best regards,
Custom-Mattress
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