The Cushion Warehouse Ltd Reviews 

222
•
TrustScore 4 out of 5

4.2

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Rated 2 out of 5 stars

I ordered a buckwheat pillow along with additional filling. Given the company’s premium branding, I had high expectations for both the products and the overall customer experience. The products... See more

Company replied

Rated 5 out of 5 stars

Excellent service and product outcome - ordered new sofa backs and seat cushions for my 20 year old George sofa where the duck filled cushions had deteriorated making the sofa no longer comfortable. N... See more

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Rated 5 out of 5 stars

These guys are brilliant. Having been let down badly by the miss-sold Sofology insurance we turned to these guys and girls for a bespoke corner cushion for our 2 year old corner settee. Sent them the... See more

Rated 5 out of 5 stars

My favourite thing about this company, is the confidence I have for any future requirements. I’ll definitely shop again whenever I need more cushions. When shopping online, you can never tell what y... See more

Company details

  1. Interior Designer

Written by the company

Premium cushion specialist providing high quality cushion inserts, pillows, bedding, linings, and fillings, with an bespoke, made-to-order service to create cushion inserts tailored to your exact requirements.


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4.2

Great

TrustScore 4 out of 5

222 reviews

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4.2

All reviews

(222)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

They know what they're doing ...

Having spent hours [& hours!] designing and making an armchair, I wanted cushions & covers that would do it justice. I visited some local upholsterers & contacted larger firms for quotes before finding these guys. I visited with a prototype & asked a load of questions. It would have been quicker if I just took their advice because they know what they’re doing. Next time I’ll just give them the measurements & let them do what they do really well – make cushions & covers.
... I tried to put a link to photos but Trustpilot wouldn't let me:(

6 March 2020
Unprompted review
Rated 5 out of 5 stars

Thank you so much for the cushions

Thank you so much for the cushions, which are a perfect fit and look and feel wonderful. Thanks for offering this brilliant service, so that we can enjoy our eight year old sofas for many more years

3 March 2020
Unprompted review
Rated 5 out of 5 stars

We arranged with Lucy to have our 2…

We arranged with Lucy to have our 2 sofa seat cushions and 2 wing back chair seat cushions re-stuffed. This was needed as the existing stuffing on this furniture only bought last year was very poor quality not supportive and made the sofa and 2 chairs only bought last year very uncomfortable. Cushion warehouse have made our furniture how it should be very comfortable. Using traditional skills and natural materials they have provided an excellent service so much so that our leather furniture is loved by us and I will be taking our winter Harris tweed seat pads to be re-stuffed to them. There service and skills are excellent so glad I found them and will be a lifelong customer. February 2020

29 February 2020
Unprompted review
Rated 5 out of 5 stars

Great personal service

Great personal service. Only just ordered today so I haven't yet received my order but Lucy at customer services made sorting it really easy. Thank you!

28 February 2020
Unprompted review
Rated 5 out of 5 stars

Therapist

I ordered a sheeps wool bolster for my massage couch as I wanted something made with natural and sustainable materials. It is very good quality and I like the fact it is covered with waxed cotton to protect the contents. My clients find it really comfortable.

18 February 2020
Unprompted review
Rated 1 out of 5 stars

Poor quality

I ordered 4 replacement cushions for my couch online, total cost including delivery was 483 euros so I was expecting quality cushions. I rang on 2 occasions to confirm the shape, size and the material in the cushions. I wanted 4 cuboid shaped cushions, 2 firm for the under cushions and 2 back cushions. The shape that arrived was not as I expected, the material was very soft and constantly needs reshaping and puffing up. After only one month they are loosing their shape and sagging in the middle. Complete waste of money. The cushions are dome shaped so they are not long enough to completely fill the cushion covers. The foam is like cheap sponge and not firm at all! I am really disappointed. Definitely could not recommend this place.

17 February 2020
Unprompted review
Rated 5 out of 5 stars

Ordering, delivery and products first class

Really pleased with the options of cushion fillings and the explanation provided for each was accurate. The service was swift and items delivered well packaged. These are quality cushion pads, well filled and easily plumped. I opted for both sheep wool and cluster fibre.

15 February 2020
Unprompted review
Rated 5 out of 5 stars

Perfect window seat cushion

We needed an enormous window cushion made. It looks plump and perfect, plus it is an ultra easy clean fabric, so the dog can go up on it without worry. Really pleased.

12 February 2020
Unprompted review
Rated 5 out of 5 stars

Scatter cushion replacement

I have replaced the scatter cushions on my oldish sofas. I decided to order 2 sizes larger than the cushion cover size which have worked a treat. Based on quality and price I went for the duck feathers they are med to soft and plump up very easily compared to the old synthetic material in the original cushions. Cushion warehouse made and delivered the cushions very promptly within 7 working days and I am extremely happy with them. I will defo use them again and recommend them.

6 January 2020
Unprompted review
Rated 5 out of 5 stars

My new cushions!!

I am, again, extremely pleased with my cushions. The quality, comfort factor and overall look is second to none and absolutely value for paying that little extra. My sofa has a new lease of life and looks like it’s grown up. Thanks to you all at cushion warehouse, Clare x

30 December 2019
Unprompted review
Rated 5 out of 5 stars

A great little company

A great little company. We needed a bespoke window-seat cushion making up and they produced a lovely one. The measurements were exactly correct. And there was change from £100. I'd certainly recommend them.

12 December 2019
Unprompted review
Rated 5 out of 5 stars

I wanted bespoke shaped chair seat…

I wanted bespoke shaped chair seat cushions with contrast piping. The ladies at Cushion Warehouse were very helpful sending samples of suitable fabric. The cushions arrived after a few weeks most BEAUTIFULLY made. I am delighted with them and highly recommend the Cushion Warehouse - THANK YOU.

12 December 2019
Unprompted review
Rated 5 out of 5 stars

I bought a cushion inner after a…

I bought a cushion inner after a resolve to only buy from small businesses this Christmas and was amazed by the quality, and the price. The cushion feels amazing and the customer service was excellent, I will definitely be heading straight back the next time I need one. Thank you!

12 December 2019
Unprompted review
Rated 5 out of 5 stars

Excellent cushions replacements

Excellent cushions to replace two from a Heals sofa that were driving me mad, erupting feathers! I chose the cluster fibre cushions and was not disappointed. Beautifully made and such an improvement on their predecessors. They not only look far better but are also much more comfortable. I'm very happy with the product and the service and will definitely go to Cushion Warehouse for any cushions I need in the future.

25 November 2019
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED

HIGHLY RECOMMENDED

I bought a second hand sofa on Ebay and it looks amazing but was SO uncomfortable. I waited for ages before ordering cushions because they cost nearly as much as I'd paid for the sofa. I was so nervous waiting for them to arrive. Now I am wondering what took me so long, they are SO SO GREAT, they have turned my sofa into the squashy, comfy sofa of dreams, thank you thank you, a brilliant service and a brilliant company.

15 November 2019
Unprompted review

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