Cushion Supplier Reviews 

189
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting incredibly helpful staff who provide expert guidance and valuable advice throughout the entire ordering process. Consumers are consistently thrilled with the superb quality of the replacement cushions, noting that their older sofas and armchairs feel completely brand new and remarkably comfortable. However, some people mentioned that taking accurate measurements and discussing specifications is essential, though they ultimately achieved a wonderful final result. Buyers also noted that clear communication and regular updates during production ensure a genuinely smooth experience from start to finish.

What people talk about most

Product

Clients share positive opinions on product quality, frequently noting that the replacement cushions fit their... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the brilliant results... See more

Service

Customers had positive experiences with service, frequently highlighting the knowledgeable staff and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and guidance... See more

Staff

Users describe positive interactions with staff, frequently highlighting exceptional customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making the mistake of buying 5 large replacement seat cushion pads from Ebay I searched the web for a first class cushion supplier. And I found Lee at Cushion Supplier. A truly first class com... See more

Rated 5 out of 5 stars

After a disaster with another supplier I found the Cushion Supplier via a lengthy Google search (and many unimpressed phone calls to vendors). Lee is like a unicorn, you don't think they actually exis... See more

Rated 5 out of 5 stars

I cannot recommend this company highly enough. The service from start to finish was first class and even better, Our seven year old Sofology sofa has been completely transformed for an absolute fract... See more

Rated 5 out of 5 stars

We recently bought a second hand Tetra Sofa in good condition although the cushion interiors had seen better days. I found this company and am delighted with the newly 'filled' cushions and the excell... See more


Company details

  1. Upholstery Shop

Written by the company

We provide bespoke replacement cushion inners and covers to the trade and public alike. Cut to any, shape and size with a whole choice of fillings to choose from. We do not have online baskets and all orders are placed with human to human discussions before going ahead. Feather Wrap Foam Core, Feather Only, Quallofil Fibre, Foam and 100% Fibre's all available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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No recent history of asking for reviews

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4.9

All reviews

(189)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

This company is the absolute best!

This company is the absolute best!! It rescued my expensive Loaf sofas & turned them into sofas which stay plumped & comfy! I can’t recommend Lee & his team at Cushion Supplier highly enough! The whole process was professional & stress free - thank you!

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful

Daughter used this company for new cushions for her sofa and the results were amazing, it's like new. So, yes, I used her as a guinea pig and sent mine for the sane treatment. Used the online calculator before hand and am pleased to report I can measure quite accurately ! Got the cushions back last night. Yep, they took the full 28 days although at least 3 of them were taken up with DPD having them in their depot, but it was worth the wait. Better than they were when new and so comfortable. Would not hesitate to use again and well worth the cost.
Thankyou

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Fantastic service!! Lee is wonderfully friendly and helpful. We are thrilled with our sofa which now looks like new again!! Highly recommended.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Great cushions

I was in two minds whether to replace an old sofa or just replace the cushions. Having spoken to Lee who gave great advice, I opted to replace the cushions and I am so pleased I did! My old sofa has been completely rejuvenated and is now so comfortable. I was so impressed I decided to replace the back scatter cushions as well. I would definitely recommend the Cushion Supplier, fantastic customer service and great cushions!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Such Great Service

I was in two minds whether to buy new inners for my IKEA seat cushions, but I’m glad I did as the sofa is transformed. I was able to send in the seat covers and they arrived back within a week perfectly plump and comfortable. A seamless experience. Thank you.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Extremely impressed

Extremely impressed.
I think it’s very hard nowadays to find such great customer service.
I was helped with the sizing of new cushions for my antique sofa and they arrived on time and are perfect. Transformed my saggy sofa! Great communication. Great price. Thank you.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Sofa Seat Cushions - Replacement Fillings

I had four sofa seat cushions with feather and fibre fillings that had become very lumpy and uncomfortable to sit on. I emailed Cushion Supplier, amongst others, asking about foam replacements and they replied the same day with a very helpful email outlining options and the best course of action. They provided an estimate of cost and I arranged to take the cushions into their shop where they measured them, let me sit on and try the replacement options and confirmed a price. I left the cushion covers with them and a week later I collected them. I am very pleased with the results. The sofas look and feel like new. The whole experience was handled with friendly, helpful and efficient service and I would not hesitate to recommend them to family and friends. They even managed to get a stain out of one of the covers that I’d tried and failed to remove.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, accurate, good quality and reasonable prices

The man I dealt with on the phone was helpful and clear. The cushion inserts arrived within the expected time frame and are good quality. I replaced my old feather couch seats with foam and fibre inserts to reduce dust in the house (my son has struggled with chest illnesses lately) and I'm very happy with them. I would happily use the company again.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I am thrilled with the four Sofa…

I am thrilled with the four Sofa cushions made and supplied by this company. The cushions on our 15 year old Sofa were so worn they were slipping out the frame. I was delighted to find, on an internet search, this company. A simple, more economical and eco friendly solution exists. We didn’t need to replace the whole sofa. Directions on how to measure the cushions are very clear, as is the description of options for the stuffing. After entering the measurements online, I had a very helpful telephone discussion with Lee. I was hoping that they could be made before the arrival of houseguests, and I was not disappointed. This is a small family business who provide a personalised service and quality product.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

I really like this company

I really like this company, great professional customer service every step of the way. I was nervous about my measuring and explaining what I wanted but they knew exactly what I meant regarding the "feel" of the cushions, I am delighted with them.
I wish other companies were like this!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

After researching someone who could…

After researching someone who could give new life to our sofa cushions I found Lee and his dad Mike
They were extremely helpful and i send the covers to ensure good measurements as I’m not the best! The replacements came in less than a month new and fit perfectly I would definitely recommend them - a very professional service

8 May 2025
Unprompted review
Rated 5 out of 5 stars

A quality product at a very competitive price!

Our sofa seat cushions desparately needed refiling. Quotes from local suppliers were eye-watering (expensive) . We stumbled across this company by chance. The estimate was very reasonable so we went ahead. We were very pleased with the results and the difference they made to our tired old sofa. Customer service was excellent. We had many questions. The advice we were given was founded on extensive experience in the trade. The process from when we placed our order to when we received the cushions was seamless. We wouldn't hesitate to recommend the Cushion Supplier and will be using their services again in the future.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Like new!

I found this company by chance as they seemed the only place in the country that stocked the Quallofil cushions that were in my existing settee. The price of two new cushion pads was very reasonable and they were delivered in the time I was told when I ordered them. As the company is located in Leigh on Sea I was able to call in when I was down visiting family. It's a lovely local business and both Lee and his father are very knowledgeable about all things cushion related. I now have what looks like a new sofa! Absolutely delighted.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Company !

We have a MultiYork sofa that must be about 18 years old now, the covers are still in very good condition but the 100% feather filled cushion pads had repeatedly split and been sewn back up by me over about the last 5 years. It turned into the Bagpuss of sofas, very very saggy. Cushion Supplier are a great company to deal with, great communication during the ordering process. The price was a pleasant surprise for replacing four shaped cushions and we opted for something I didn't know existed - a foam inner with a feather outer shell. I'm really pleased with the result and so glad I chose that option, the sofa now looks like new!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Quality work and service

My cushions were refurbished to the quality I required at a very competitive price. The customer service was excellent and the cushions were returned to the timescales I was advised of. Would not hesitate to use this company again. Thank you to Lee and the team.

7 April 2025
Unprompted review

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