Cushie Reviews 

229
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional fabric quality, comfortable mattress design, and how remarkably easy these modular sofa beds are to set up in various living spaces. Many people find these versatile pieces to be an ideal solution for hosting overnight guests or simply relaxing comfortably at home. However, some customers also noted unexpected shipping delays, missing components, and occasional fulfillment issues when trying to receive their complete orders. A few reviewers experienced frustrating communication problems when trying to track down delayed packages or get timely updates from customer support.

What people talk about most

Product

Consumers find product to be positive, highlighting its great versatility and aesthetic appeal as both a... See more

Quality

Reviewers mention positive feedback about quality, noting that the fabric feels high quality, is easy to keep... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reflecting a wide range of differing... See more

User experience

Customers had positive experiences with user_experience, highlighting that the furniture is incredibly easy... See more

Order

People report ambiguous experiences with order processes, reflecting a clear divergence in consumer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a single-seater Cushie Modular Sofa Bed as a spare/guest bed. I was happily surprised by how comfortable it is. Great to sleep on, easy to fold out and fold back away, doesn't take up too m... See more

Company replied

Rated 4 out of 5 stars

The couch itself is an absolute delight! Very easy to setup and is great for hosting groups or for just having a quiet gaming/movie night in. The modularity is a must-have for frequent hosts and the... See more

Company replied

Rated 4 out of 5 stars

The couch is fairly comfortable and works well as a bed, however it would be nice if there was a mechanism to keep the two modules that form a king size sofa from sliding apart. We also had some s... See more

Rated 3 out of 5 stars

Well! Our cushie experience turned out to be the right solution for us, but we jad a journey getting here. We were sent two sofas instead of two chairs; the shipment had 7 pieces and 2 deliveries, w... See more

Company replied


Company details

  1. Furniture Store

Written by the company

A Comfy seat for every moment together.


Contact info

3.8

Great

TrustScore 4 out of 5

229 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(229)

146 reviews in the last 12 months

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Rated 5 out of 5 stars

I appreciate the design

I appreciate the design, aesthetic, and functionality of the sleeper sofa. Materials seem high quality, and the cover seems robust, and the way the sofa pads are connected to form the mattress is clever. It’s comfortable and the arm rests are wide and flat. I like that there’s no sharp corners and it’s soft all over because I have a little one that likes to jump around.

6 September 2025
Unprompted review
Rated 5 out of 5 stars

It’s refreshing when a product shows up…

It’s refreshing when a product shows up and it’s exactly as advertised. Easy to put together, well made, and if you follow directions and wait the full 72 hours for the cushions to expand - it’s so comfortable! I am happy I had an extra comforter bag in the house to store the mattress topper than comes with it. It’s a great couch/bed for our flex room. Very happy with our purchase!

2 September 2025
Unprompted review
Rated 4 out of 5 stars

Worth the Wait? I hope so.

The shipment was delayed quite a while with no communication. I had to constantly follow up to get info on the latest status. But the couch itself is very comfortable and seems like a good value.

13 August 2025
Unprompted review
Rated 3 out of 5 stars

Shipping Struggles

The product is great! Shipping was a longer experience than we had expected. It took about 3 months after ordering to finally receive our product. We reached out to support and they were really responsive which we appreciated. We just wish it was here faster so we could’ve used it when we had guests over.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied! Perfect furniture for our RV

Ordering was very simple, each item was described perfectly. Shipping was within one week, which I thought was great for all I ordered. Packaging was perfect and each piece was printed on each box so we knew what we were working with each time we opened a box. Pricing was reasonable for such versatile furniture.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Super Comfy! Cushie 2-Seater Modular Sleeper Sofa - King 80" / Ash

Just received the Cushie 2-Seater Modular Sleeper Sofa - King 80" / Ash. Very easy carry up a tight set of stairs and put together. So comfortable, both to sit on and sleep on. We were worried the backrest would not be supportive, but it is!
Love the material and color. Would buy again.

24 July 2025
Unprompted review
Rated 4 out of 5 stars

Ordering was easy and pricing fair

Ordering was easy and pricing seems fair. But shipping delays were a problem. It would be helpful if told at time of ordering it would be 2 to 3 weeks for shipping instead the advertised 2 to 6 business days. There is no customer service telephone number so the only way to contact is thru email. I received my item in 3 weeks. I was pleased with the chair bed.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

The couch is comfortable and the…

The couch is comfortable and the company is very responsive. However, I wish there was a place to store the cushion within the couch. It takes up a lot of space in our little closet!

31 July 2025
Unprompted review
Rated 4 out of 5 stars

I live in a 4th-floor walkup

I live in a 4th-floor walkup, so the modular design was a big selling point—I needed something I could carry up and assemble myself. The couch arrived in separate boxes, which made things easier, though I still needed a friend to help with the longer, heavier pieces. I probably could’ve done it alone, but it would’ve involved dragging things up the stairs.
Assembly was straightforward, and the couch looks really nice. The seat cushion does sag a bit after sitting for a while and needs to be pushed back into place now and then—likely due to the design.
The pull-out function is a great bonus and very easy to use. I also appreciated that it came with a mattress topper. I haven’t slept on it yet, but lying down on it felt surprisingly comfortable.
Overall, a solid purchase if you're looking for a basic, modular couch that fits smaller spaces and tricky walkups.

20 June 2025
Unprompted review
Rated 4 out of 5 stars

Cushie is a win—even after the long wait

Order fulfillment: 3/5
Product: 4/5
Customer service: 5/5

We’re very happy with the product overall, but the order fulfillment process was a bit frustrating. Our delivery was significantly delayed—about 3–4 weeks total—due to a backlog from the Memorial Day sale, and the items arrived in multiple shipments over time.

That said, customer service was excellent: quick to respond, professional, and genuinely helpful, which really helped turn our initial disappointment around.

As for the sofa itself—it’s just what we were looking for. The olive green color is gorgeous in person, and the sleeper is surprisingly comfortable thanks to the included mattress topper. It’s on the firmer side, but not too hard. We originally got it for our guest room, but we’ve actually been sleeping on it every night since moving into our new home. Highly recommend the product—just be prepared for possible shipping delays during peak sale times.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Love our new Cushie

Company is very communicative if you have any questions. My husband and I put it together this morning and didn’t really have any troubles with it. It was fairly easy. We needed a sleep sofa that was either lightweight or could be taken apart at the end of the season to move and this fits the bill. Seating is wide and comfy and the color (olive) is just what I hoped.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful color & fabric …

The delivery was longer than I thought it would be but customer service was great in working with me. It was so worth wait. I love the color it’s exactly what I wanted. The material is so awesome. So comfortable.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was on time

Delivery was on time. The couch meets expectations. Easy assembly, quality materials. The ability to wash the cover is awesome with a bunch of cats and dogs in the house. The cushion is firm but comfortable.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

The delivery was fast and easy

The delivery was fast and easy. We put it together in 5 minutes and have been using it everyday since. The color is exactly as advertised and we're very happy to have it in our house! Well worth the money.

9 May 2025
Unprompted review

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